
BMW of Norwood
Norwood, MA
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Another absolute “10” experience in the Service Department. They detected a safety issue, brought it to my attention, and fixed upon approval. Parts had to be ordered so I was promptly provided a l Department. They detected a safety issue, brought it to my attention, and fixed upon approval. Parts had to be ordered so I was promptly provided a loaner vehicle. Service does not get any better. I always trust my vehicle to Teresa and Team. More
We have dealt with them for many yrs. Always professional and very accommodating. That’s why we keep buying/servicing our cars there. Always professional and very accommodating. That’s why we keep buying/servicing our cars there. More
I brought my X7 in for service. Dan D. Was my service manager and I cannot say enough positive things about the service. My car ended up being there for a week longer than expecte Dan D. Was my service manager and I cannot say enough positive things about the service. My car ended up being there for a week longer than expected. Dan was prompt at returning calls, very informative, and went as far as managing the 3rd party repair for the windshield damage. I had an electric loaner vehicle and after realizing my car would need to stay longer, Dan made sure I was able to get into a gas vehicle. I have had a car serviced at this location prior and was disappointed in the lack of communication, so I was not expecting great service to say the least. However, Dan really made this experience and inconvenience of not having my car for an extended period of time seamless and smooth! Thank you Dan D for making this single/full time working mom’s life a little easier! Much appreciated! More