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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.8
1,436 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,436 reviews

December 27, 2024

Very bad service! Ask customer to wait for a long time for check in without a single word. No discussion before and after the service. Worst service ever. Will not ret More

by offside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Despina Karalis-Palmeira
Report | Print
Jan 01, 2025 -

BMW of Norwood responded

I’m sorry for the inconvenience you faced regarding the poor service that you received. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at Tmullen@bmwnorwood.com. Your cooperation will help us resolve this issue promptly. Thank you. Teresa Mullen Service Manager

December 26, 2024

Excellent, knowledgeable service advisor and technicians. I am always greeted quickly and professionally. Comfortable waiting area and amenities. More

by Michael Sepinuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Vasquez
Report | Print
Dec 28, 2024 -

BMW of Norwood responded

Hi Michael, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 26, 2024

Kudos and thanks to Service Advisor RJ Daugherty for his courteous welcome, easy check-in, and quick turnaround. More

by RK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor: Douglas RJ Daugherty - 5 stars
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Dec 28, 2024 -

BMW of Norwood responded

Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

December 24, 2024

Ridiculously stupid wait time for a scheduled oil change. It took over three hours to get an oil change and a sticker. Probably would have been another two hours if I hadn't canceled the car wash. The servic More

by Erik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anabel
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Dec 27, 2024 -

BMW of Norwood responded

I’m sorry for the inconvenience you faced regarding the service wait time. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at your convenience. Your cooperation will help us resolve this issue promptly. Thank you. Alex H. Archer, V General Manager aarcher@bmwnorwood.com

December 23, 2024

As always a great experience and easy to work with. Will keep going back to BMW of Norwood. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosa Martin
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Dec 25, 2024 -

BMW of Norwood responded

Hi Chris, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

December 21, 2024

Clean waiting environment, treat customers with respect and transparency, noticeable difference from my other dealer! More

by Delawarean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Vasquez
Report | Print
Dec 24, 2024 -

BMW of Norwood responded

Hello Delawarean, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 21, 2024

The entire process from start to finish was excellent, including pre-sale and post-sale support. More

by mmackoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniela Narvaez-Tigreros, Paul Bonitto, Jr., Junior Rodriguez
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Dec 24, 2024 -

BMW of Norwood responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 20, 2024

Experience was great as it always is. My car is driving how it's supposed to. More

by endlessrip109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Vasquez
Report | Print
Dec 21, 2024 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 20, 2024

Quick service for my tire. Gayle should be there more often to greet people. She is a joy to speak with and is the most friendly one you have. More

by Lisa B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater
Report | Print
Dec 22, 2024 -

BMW of Norwood responded

Hi Lisa, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2024

They were helpfully, thorough and professional. Washed car too. I would recommend them for sure More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Vasquez, Despina Karalis-Palmeira
Report | Print
Dec 23, 2024 -

BMW of Norwood responded

Hi Mike, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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