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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.8
1,385 Reviews
Call Dealership (781) 816-2389
View Awards

918 Providence Hwy

Norwood, MA

02062

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Showing 1,385 reviews

November 26, 2024

BMW Norwood has exceptional customer service and mechanics. I will probably buy another BMW because I won’t be able to give up the great service! More

by NicPeas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The mechanic who works on my car most of the time , Dan Drinkwater
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Nov 28, 2024 -

BMW of Norwood responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 25, 2024

Quick reliable service; great people to work with. Would definitely recommend to family and friends. More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Despina Karalis-Palmeira
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Nov 28, 2024 -

BMW of Norwood responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 24, 2024

Hyak is a great service advisor. They got my car diagnosed and fixed quickly and provided me with transportation I needed during the few hours it was in the shop. More

by babidawl311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hyak
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Nov 26, 2024 -

BMW of Norwood responded

Hi, we appreciate your positive review about your recent experience with Hyak! If you have any further questions, please give us a call. We're always happy to help!

November 24, 2024

BMW service department cares about its customers providing exceptional service for its clients. Hayk and Teresa Mullin service Manager really care about their clients and are wonderful to wor More

by pelevine
Recommend Dealer
Yes
Employees Worked With
Hayk and Teresa Mullin
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Nov 26, 2024 -

BMW of Norwood responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 24, 2024

Post service was somewhat poor due to long wait for vehicle pickup to be done. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy
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Nov 28, 2024 -

BMW of Norwood responded

Tony, We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Aaron Archer General Manager aarcher@bmwnorwood.com

November 23, 2024

Dan Drinkwater is amazing…I would give him 6 stars if I could. I brought the car in the morning at my appt time - he had the paperwork all lined up a loaner ready. Extremely efficient, polite and courteo More

by Vic in MA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater
Report | Print
Nov 25, 2024 -

BMW of Norwood responded

Hi, thank you for taking the time to leave a review for us at BMW of Norwood. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 23, 2024

Always great customer service and attention to detail from both the advisors and the service department. More

by bmwx1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme Snyder, Despina Karalis-Palmeira
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Nov 25, 2024 -

BMW of Norwood responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 21, 2024

I made 10am appointment but told technician might not be available. Waited 2.5 hours More

by robbins.janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
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Nov 22, 2024 -

BMW of Norwood responded

Hi, we truly appreciate your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (781) 278-1450.

November 21, 2024

Very nice dealership. Friendly staff as well. The person at the cashier was a little rude though. Service advisor was pleasant, valet staff was very nice. Overall a good e More

by Sheikh617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ
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Nov 22, 2024 -

BMW of Norwood responded

Hi, we truly appreciate your honest feedback. Please reach out to us at (781) 278-1450 so we may identify ways to improve your experience.

November 17, 2024

Amazing service! Jayme Snyder is an amazing service rep. I know my car is in excellent hands at this dealership. More

by alana.bednarz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme Snyder
Report | Print
Nov 19, 2024 -

BMW of Norwood responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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