BMW of Norwood

Great experience, everything was on time with thoroughly prepared for my deliveries. Ian and Tom did a great job as always prepared for my deliveries. Ian and Tom did a great job as always More

Quality of customer service is always . outstanding. Very professional and knowledgeable customer service. They always go above and beyond to resolve any issue with your car. Absolutely th outstanding. Very professional and knowledgeable customer service. They always go above and beyond to resolve any issue with your car. Absolutely the best! A++++ More

BMW of Norwood is an exceptional dealership. Carlos Vasquez in the service department is both knowledgeable and exhibits exceptional customer service skills. Carlos Vasquez in the service department is both knowledgeable and exhibits exceptional customer service skills. More

This is my 3rd car from here and I wouldn’t go anywhere else. Manny, Heather, and Paul are all outstanding to work with. They feel like friends and family, not car salespeople. We will ONLY come here for a else. Manny, Heather, and Paul are all outstanding to work with. They feel like friends and family, not car salespeople. We will ONLY come here for as long as they are all there. More

Aleksandr Banar is a fantastic CA. This is the second X7 I have ordered through him and he and BMW Norwood are both exceptional. I’ll be back there again when it’s time to get my next This is the second X7 I have ordered through him and he and BMW Norwood are both exceptional. I’ll be back there again when it’s time to get my next SUV and I look forward to working with Aleks. More

Jacques was okay. He seemed distracted. The good - the intake, Making the online appointment, finding a time that worked with my schedule. Jacques took my car o He seemed distracted. The good - the intake, Making the online appointment, finding a time that worked with my schedule. Jacques took my car out of the car wash line after I had to remind him. The okay - Jacques started off calling me mark. After I introduced myself as Samuel, he took it upon himself to call me sam. I asked him how to pronounce his name and he gently corrected me when I was off. Apparently he didn't feel it was necessary to determine my preference. Next, I asked him for no car wash at the beginning as I was under a time constraint. I had to remind him again when he told me my wait was delayed due to the car wash. Lastly, there were items found that needed attention. Previous advisors would come find me and help me understand what was found and if they could schedule me in. Jacques never came around and I just went through the text link and declined the items to be addressed. Overall, Jacques seems to be good but his interactions with me was lacking. I'm sure it was an off day for him. Thanks for the awesome oil change plan and ease of scheduling! More

Always provide great service. Never a problem getting an appointment and they go out of their way to provide a ride home if needed or a car if needed. Never a problem getting an appointment and they go out of their way to provide a ride home if needed or a car if needed. More

Very excellent service today Also bought a new car Perfect sales person. Daniela This dealership has been super for the past 25 years car Perfect sales person. Daniela This dealership has been super for the past 25 years More

All involved were courteous friendly and very helpful. They took less time than expected. The facilities were clean and comfortable. They took less time than expected. The facilities were clean and comfortable. More

I have consistently received outstanding service through this dealership. Recently I had an issue with being notified in a timely manner that my vehicle was ready, after having additional work done that wa this dealership. Recently I had an issue with being notified in a timely manner that my vehicle was ready, after having additional work done that was identified during the inspection. Great customer service was provided by the manager politely and professionally listening to what happened and then appropriately addressing it. Things happen, but great customer service occurs in the ability to listen without defending and then taking appropriate action to ensure the issue doesn't happen again - Well Done! More