BMW of Norwood

Checked in for service 7:23, car ready 9:17. No one came to find me. At 10:00 I went to see where the car was. I was in plain sight and within earshot to hear my name called. Missed important me No one came to find me. At 10:00 I went to see where the car was. I was in plain sight and within earshot to hear my name called. Missed important meetings because of this. I'll think twice before returning for service (or buying another BMW there) More

BMW Norwood has the best service team! Dan made my service experience easy! Highly recommend. Dan made my service experience easy! Highly recommend. More

Very polite and pleasant and did a great job on washing my car and cleaning interior and very helpful with the Genius CarPlay! my car and cleaning interior and very helpful with the Genius CarPlay! More

Great service and the dealership was able to quickly get replacement tires for my vehicle. Interior and exterior detailing of our SUV was outstanding. replacement tires for my vehicle. Interior and exterior detailing of our SUV was outstanding. More

They do not keep their word and messed with the settings on my car when I brought it in for a recall, not to mention they didn’t even have the parts needed for my recall. I had a 7am appointment and got tol on my car when I brought it in for a recall, not to mention they didn’t even have the parts needed for my recall. I had a 7am appointment and got told I would receive a call for updates that morning. I didn’t receive a call till around 3pm. When I did it was to tell me they needed my car for another day. Very frustrating and inconvenient. More

I was met with politeness and excellent service from the time I walked into BMW of Norwood. It was so refreshing. I must say I have never experienced this type of service at any other dealership. I highly r time I walked into BMW of Norwood. It was so refreshing. I must say I have never experienced this type of service at any other dealership. I highly recommend BMW of Norwood. More

Bought a new 2025 530i, Great knowledge by sales staff. They worked hard to order just the car I wanted. Car was in NY shipyard when I committed, but took two months to arrive. Only concern for me was spot They worked hard to order just the car I wanted. Car was in NY shipyard when I committed, but took two months to arrive. Only concern for me was spotty communication. I got no updates on the final shipping status to the dealership during those two months unless I made the inquiry. They often didn’t know exactly where the car was at a given time until it arrived. In any case car is truly excellent. Would use the dealership again. More

The service department is wonderful to work with. I am never disappointed with the service department experience. Staff is friendly and professional I am never disappointed with the service department experience. Staff is friendly and professional More

Leanne is simply the best. I came in with a big job on my new (used) bmw x1. She worked well with me and the claims agent, making sure everything was done with ease. Thank you I came in with a big job on my new (used) bmw x1. She worked well with me and the claims agent, making sure everything was done with ease. Thank you Leanne and to the mechanics. More

My service agent, Dan D, is the best. I know my service will be accurate and complete. I know my service will be accurate and complete. More