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BMW of Norwood

Norwood, MA

4.7
1,533 Reviews

918 Providence Hwy

Norwood, MA

02062

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Showing 1,533 reviews

September 13, 2025

Appointments don’t seem to matter. Long waits. No loaner cars. Waiting room is open to desks for sales people. More

by Elh13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme
September 12, 2025

Michelle was super . She made sure that I understood everything before the work was done . It costs me a lot because I had no warranty with 60k miles . I love my BMW X6 More

by BONACHY_999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha Diaz
September 11, 2025

Love everything about this dealership. Professional staffs, great customer service and very accommodating. Highly recommend! More

by Jenoel9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pasquale Napolitano
Sep 12, 2025 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 10, 2025

Staff are friendly, respectful and efficient. They quickly identify the needs of the vehicle, relate them with me, then do the work as efficiently as possible. More

by StephenDomenic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anabel Guerrero
Sep 12, 2025 -

BMW of Norwood responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you have a great day!

September 09, 2025

I went in today to complete the registration and inspection of a new vehicle. Service was prompt, curteous, and at the level of professionalism that I have come to expect from BMW of Norwood over th More

by sorensen.craig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Menachem Menasha, Heather Dumas, Paul and Cameron from the Technology Genius group, and Sean from Service.
Sep 11, 2025 -

BMW of Norwood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Norwood! We are always more than happy to assist you if anything else comes up. Take care!

September 08, 2025

I went for an oil change for a scheduled 9 AM appointment and did not leave until noon. I feel that is a long time for that type of service, but I do understand that they do a full comprehensive review of th More

by lelmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriquez , Alex Archer, Natasha Diaz
September 07, 2025

Teresa, the service manager and Jenny the service advisor were extremely helpful and very professional. Highly recommended them! More

by durable-02.cashews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Mullen and Jenn just fantastic
Sep 09, 2025 -

BMW of Norwood responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Norwood. If you have any further questions, please give us a call. We're always happy to help!

September 05, 2025

Professional and prompt. I compared prices and they were similar to private BMW mechanics. I felt comfortable with the quality of the work. More

by Sg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ service advisor
Sep 07, 2025 -

BMW of Norwood responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

September 05, 2025

I never received a loaner vehicle when my ride went into the BMW dealer to be fixed nor did they cover the bill they made me pay almost 1,000 out of pocket so insane I recommend going to the Brighton mass More

by Edward Harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Natasha Diaz
Sep 12, 2025 -

BMW of Norwood responded

Edward, I would like to discuss this further with you so I can better understand. If I’m looking at the correct account I’m seeing the vehicle is 7 years old with 80,000 miles on it and would not have warranty coverage. I can be reached at 781.278.1214 or ttoppan@group1auto.com to discuss further. Sincerely, Tom Toppan General Manager BMW Norwood

September 04, 2025

As far as dealerships go, BMW Norwood is good! I would say they are better than most. I’ve been a client of theirs for 17 years and think if you are going to purchase through a dealer they are th More

by Yoyoro
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Sep 07, 2025 -

BMW of Norwood responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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