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11 Reviews of BMW of North Canton - Service Center
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April 16, 2025
I left before they began the service. Plastic coverings on seats is the minimum. This dealership didn’t even have plastic covers until recently. But they now have them. But they don’t use Plastic coverings on seats is the minimum. This dealership didn’t even have plastic covers until recently. But they now have them. But they don’t use them. I expressly asked the lady handling my service to ensure my seat was covered (I have white leather, but anyone will want protection from oils and stains no matter what color), 10 mins later, some mechanic in dirty overalls and oily hands gets in the car to drive it off, not a plastic cover in sight. Avoid this dealership. They couldn’t care less for your car. And if they couldn’t care less for your interior, what makes you think they care about the service or your car’s mechanics. More
by Rmpurim
Employees Worked With
March 28, 2025
I recently visited BMW of North Canton to have a check engine light diagnosed. I was initially informed that the diagnostic process would take approximately 15 minutes; however, the vehicle remained at th engine light diagnosed. I was initially informed that the diagnostic process would take approximately 15 minutes; however, the vehicle remained at the dealership for over 2.5 hours before I was told it needed to be kept overnight for further assessment. Despite the extended wait, I was charged $210 for the initial diagnostic, only to be informed later that no clear issue was identified. I was then told that the technician required additional time to continue diagnostics, which resulted in an additional $210 charge — bringing the total to $420. No repairs or services were performed during this time. While the check engine light was turned off temporarily, it reappeared the very next day. I paid $450 in total for diagnostics alone, without any resolution or actual repair to the issue. In my opinion, this was an unreasonable and unjustified charge for a service that failed to address or resolve the problem. I do not feel this reflects the standard of transparency or professionalism one should expect from a certified BMW dealership. More
by AFach80
Employees Worked With
Chris
July 23, 2024
Paul is the best. we bought a 21 bmw x3 3 yrs ago. best dealer experience ever.Paul had to locate car we wanted always with a smile and very courteous. got great deal we bought a 21 bmw x3 3 yrs ago. best dealer experience ever.Paul had to locate car we wanted always with a smile and very courteous. got great deal .I was recently at dealer for service and asked for a quote on x3 m40i which i received. More
by ralphr2531
Employees Worked With
Other Employees :
Ken Silvis was my service writer . great man., Sumnang Touch
June 13, 2024
Dealership is courteous, prompt, thorough and professional. did not feel high-pressure to upsell services. professional. did not feel high-pressure to upsell services. More
by jgv7352
Employees Worked With
May 16, 2024
Friendly employees coupled with prompt service is a great combination. Paul , John snd Mark always do a good job. This is my tenth vehicle from this dealership. combination. Paul , John snd Mark always do a good job. This is my tenth vehicle from this dealership. More
by Cschumann928s
Employees Worked With
John Romell
April 29, 2024
My mechanic, JD, did a great job explaining the work that was to be done on my BMW. was to be done on my BMW. More
by jdshultzjr
Employees Worked With
October 12, 2023
Sales staff is nice. Service and Parts people can get tricky. Everytime I need servicing past oil, it takes forever and they tell you it will be done sooner. Makes you Service and Parts people can get tricky. Everytime I need servicing past oil, it takes forever and they tell you it will be done sooner. Makes you feel like they dont really know what they are doing. Parts will do the same when you need to order a part, they lie and tell you it will be in tmrw or next day, and it doesnt come in for weeks, again, why are you not able to have an accurate answer? Since it became NC and not Cain, really gone down hill with same people employed. More
by beyondthelens.photo123
Employees Worked With
Steve
March 10, 2019
Purchased a great auto We have worked with John Romell before at Cain BMW. He is a friendly salesman and understands your interests. He worked ardently to get us the best We have worked with John Romell before at Cain BMW. He is a friendly salesman and understands your interests. He worked ardently to get us the best deal on our BMW 540. The amazing point is we had just taken our car for service with no intention of buying another car. John showed us the BMW and we couldn't resist. Cain also has the friendliest service dept. More
by mc2019
Employees Worked With
John Romell, Chris House, Mark Lamp
October 03, 2016
Cain BMW experience My name is Michael and I am from Pittsburgh Pa and was in the market for a bmw for my daughter. After spending many hours searching for the right car My name is Michael and I am from Pittsburgh Pa and was in the market for a bmw for my daughter. After spending many hours searching for the right car for her and speaking with many dealers in the Pittsburgh area I came across a car that fit my needs at Cain BMW. I called them and spoke with a gentleman by the name of Eric Meyer. He was by far one of the best salesman I have ever had the pleasure of speaking with. After speaking with him and coming to an agreement by phone I drove to Canton the next day to purchase the car. Eric met me there on his day off, and also preparing for a wedding and honeymoon just a few days later. He then turned me over to another outstanding member of the Cain team by the name of Paul Sauvain. What a great and helpful person! They were prepared for me and made my buying experience one of the best I have ever had. The car was in perfect shape and extremely clean. The dealership was also a very comfortable and clean environment, and their inventory was fabulous! Not only did Paul have me in and out of there super fast but he managed to find me a much much better lending rate than originally quoted. To go to the extremes he did to make my experience the best is not something I personally am used to and did not experience at my local Pittsburgh dealerships. Being out of state naturally was a concern I had but they made it effortless! I received my Pennsylvania license plate and registration in the mail within one month of my purchase. I didn't even have to go the my local DMV. The treatment I received was first class and top notch! They were extremely courteous, kind and genuinely caring. Even Bob Weaver in the parts department went above the call of duty to accomodate my needs! What an amazing team they have at Cain BMW. If I ever buy another BMW I will definitely make the trip to Cain BMW again and again. Thank you to everyone at Cain BMW. More
by Michael C
Employees Worked With
Eric Meyer, Paul Sauvain, Bob Weaver
