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BMW of Newport - Service Center

Middletown, RI

4.7
254 Reviews

254 Reviews of BMW of Newport - Service Center

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February 24, 2025

They were efficient and the appointment didn’t take all day … everything was smooth and the work done was satisfactory. Staff was nice and they had good communication. More

by Lindsay C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Tyler, Jeff Dosreis, Paul Cunha
Feb 25, 2025 -

BMW of Newport responded

Thanks for the great review. Please let us know if you need anything else in the future!

February 21, 2025

They are terrible! Refused to honor my BMW service contract. I have a 2024 BMW 430 COUPE and I had the oil changed at 5,000 miles at my own expense and they told me t More

by Bete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Feb 25, 2025 -

BMW of Newport responded

We regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. In an effort to work towards a resolution, we would appreciate a chance to speak with you. If you are willing, please reach out to Mark Grenga, General Manager, via email at mgrenga@griecocars.com to discuss this further.

February 18, 2025

Quick . No surprise.. thumbs up..wish was a little cheaper but good job. Satisfied customer More

by Burnsmich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Feb 18, 2025 -

BMW of Newport responded

Thanks for the great review. Please let us know if you need anything else in the future!

February 03, 2025

The service department is ok, but they don’t always have a great attitude. There’s not usually a loaner car available, which causes an inconvenience. This past service, they left the broken pieces from a re More

by jam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Feb 05, 2025 -

BMW of Newport responded

We regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. In an effort to work towards a resolution, we would appreciate a chance to speak with you. If you are willing, please reach out to Mark Grenga, General Manager, via email at mgrenga@griecocars.com to discuss this further.

February 02, 2025

BMW of Newport's sales and service is always great. I visited for my vehicle's first service interval. An appointment was set with Robert for Friday morning to meet with Michael. I did notice after arr More

by Susan V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rolando
Feb 03, 2025 -

BMW of Newport responded

Thanks for the great review. Please let us know if you need anything else in the future!

December 07, 2024

Best service and friendly John super manager Steve Mercier Robert good man, good dealer in town and New England More

by Petephra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Tyler
Dec 09, 2024 -

BMW of Newport responded

Thanks for the great review. Please let us know if you need anything else in the future!

December 03, 2024

All around great experience. I was impressed by the cleanliness and comfortable lobby and waiting area. My service rep was friendly and professional and has great communication More

by Dan44GT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in Service
Dec 03, 2024 -

BMW of Newport responded

Thanks for the great review. Please let us know if you need anything else in the future!

November 23, 2024

Michael Rolando was very helpful and answered all my questions well and provided additional information for service that needed to be done over and above the oil change that I was there for. He was prof More

by girouxs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rolando Service Advisor
Nov 25, 2024 -

BMW of Newport responded

We are pleased to hear of your great experience with Michael! Thanks for taking the time to share it with us.

November 15, 2024

Excellent service. The facility is beautiful. My service advisor, Steve, is the best advisor I have had in over forty years of experience with many different dealersh More

by tsamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cairo
Nov 18, 2024 -

BMW of Newport responded

We are pleased to hear of your great experience with Steve! Thanks for taking the time to share it with us.

November 04, 2024

Excellent service. Kind and respectable service clean and effective fast and efficient service. Thank you for your help for my early service maintenance. More

by Pjrap21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Tyler
Nov 04, 2024 -

BMW of Newport responded

Thank you for taking the time to tell us about the amazing service you received from our team. We're so pleased that your visit to our dealership left such a positive impression!

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