BMW of Newport - Service Center

They were efficient and the appointment didn’t take all day … everything was smooth and the work done was satisfactory. Staff was nice and they had good communication. day … everything was smooth and the work done was satisfactory. Staff was nice and they had good communication. More

They are terrible! Refused to honor my BMW service contract. I have a 2024 BMW 430 COUPE and I had the oil changed at 5,000 miles at my own expense and they told me t Refused to honor my BMW service contract. I have a 2024 BMW 430 COUPE and I had the oil changed at 5,000 miles at my own expense and they told me that they could not honor BMW's free oil change at 10,000 miles. Crazy! My contract calls for free oil changes at 10k, 20k and 30k miles. More

Quick . No surprise.. thumbs up..wish was a little cheaper but good job. Satisfied customer No surprise.. thumbs up..wish was a little cheaper but good job. Satisfied customer More

The service department is ok, but they don’t always have a great attitude. There’s not usually a loaner car available, which causes an inconvenience. This past service, they left the broken pieces from a re a great attitude. There’s not usually a loaner car available, which causes an inconvenience. This past service, they left the broken pieces from a repair in my cupholder. I would expect superior customer service from BMW, but instead I feel like I get better service from the Toyota dealer when I get my other car serviced. More

BMW of Newport's sales and service is always great. I visited for my vehicle's first service interval. An appointment was set with Robert for Friday morning to meet with Michael. I did notice after arr I visited for my vehicle's first service interval. An appointment was set with Robert for Friday morning to meet with Michael. I did notice after arriving home that the lower driver's door panel was scuffed. More

Best service and friendly John super manager Steve Mercier Robert good man, good dealer in town and New England Mercier Robert good man, good dealer in town and New England More

All around great experience. I was impressed by the cleanliness and comfortable lobby and waiting area. My service rep was friendly and professional and has great communication I was impressed by the cleanliness and comfortable lobby and waiting area. My service rep was friendly and professional and has great communication skills. One of the best service experiences I’ve ever had. More

Michael Rolando was very helpful and answered all my questions well and provided additional information for service that needed to be done over and above the oil change that I was there for. He was prof questions well and provided additional information for service that needed to be done over and above the oil change that I was there for. He was professional and well informed providing exceptional service at BMW of Newport. More

Excellent service. The facility is beautiful. My service advisor, Steve, is the best advisor I have had in over forty years of experience with many different dealersh The facility is beautiful. My service advisor, Steve, is the best advisor I have had in over forty years of experience with many different dealerships. More

Excellent service. Kind and respectable service clean and effective fast and efficient service. Thank you for your help for my early service maintenance. Kind and respectable service clean and effective fast and efficient service. Thank you for your help for my early service maintenance. More