BMW of Newport - Service Center

I brought my 2014 BMW in for service with 90,000 miles — well maintained, no major issues, and it’s always gotten me to work, home, and where I need to go. I’m not a heavy driver; the farthest I usually go well maintained, no major issues, and it’s always gotten me to work, home, and where I need to go. I’m not a heavy driver; the farthest I usually go is 20 minutes. But I drove my car almost an hour to this dealership because I wanted to have it looked over properly. They kept it for three days, then charged me $309 just to diagnose it. When I came back to speak with Matt in service, I was told it would cost $13,500 to fix my car. Yes — thirteen thousand dollars. They claimed I had “excessive leaking” everywhere under the hood — even though I’ve never seen a leak, never had an issue, and the car still drove fine with only a here and there warning light, no alerts, and no signs of anything being wrong. Screen said all systems ok at all times . I keep up with my basic maintenance and care. It was honestly shocking. Then Matt told me I had four dry-rotted tires, even though I had two brand-new tires put on less than a year ago. And here’s the kicker — I have a powertrain warranty, and everything they listed is considered a powertrain issue, but somehow none of it was covered. What are the odds, right? This car has had one owner before me, and I’ve had it for just under three years. It’s been reliable and well taken care of. But after this experience, it really feels like they just saw someone who wasn’t driving a brand-new BMW and treated me like I didn’t matter. Or maybe because I’m a younger female and went in with my mom , Do you guys think it’s funny to be this way toward woman . It’s pretty sad . If the goal was to make your cars look like they fall apart after 90k miles, or to turn away loyal customers, mission accomplished. I didn’t bring my car in expecting it to come back like it just left the factory — I just wanted honest service. Glad you made your $300, Matt. But instead of doing any real work, you sent me straight out the door. Took my car, my money and went to my regular family mechanic who does a wonderful job and it costed me under 3,000$ . More

Once again, exceptional service and friendly staff. I’ve moved all my service needs to BMW of Newport. I’ve moved all my service needs to BMW of Newport. More

I had my car serviced at BMW of Newport. Good location! Pleasant and friendly staff! Knowledge about my car Good location! Pleasant and friendly staff! Knowledge about my car More

BMW of Newport once again demonstrated exceptional service quality. The team of Robert and Steve showed accommodating professionalism. service quality. The team of Robert and Steve showed accommodating professionalism. More

I have been working with BMW of Newport for over 20 years and have never had a bad experience. Their sales and service departments are top notch. I’ve recommended this dealership to many people over the ye and have never had a bad experience. Their sales and service departments are top notch. I’ve recommended this dealership to many people over the years and will continue to do so. More

Service Department was friendly, professional, & efficient. Serving our vehicle is a simple easy task for us. efficient. Serving our vehicle is a simple easy task for us. More

Paul Cunha is an outstanding service adviser. We have owned a number of high end vehicles and never experienced the attention to detail, compassion and superior treatment provided by this individ We have owned a number of high end vehicles and never experienced the attention to detail, compassion and superior treatment provided by this individual and his Manager John Tyler. In this day and. In this day and age of substandard service and lack of urgency, it’s refreshing to find individuals so dedicated to customer service and customer satisfaction. More

I’ve been servicing at bmw Newport for 20 years I’ve owned 7 bmws I have bought 4 from Newport Steve Mercier John Tyler and Paul are a great team. Steve is a class act and consummate professional. I’ll owned 7 bmws I have bought 4 from Newport Steve Mercier John Tyler and Paul are a great team. Steve is a class act and consummate professional. I’ll keep buying and servicing in Newport. It’s sad to see negative service surveys due to pricing. If you choose to own a bmw that’s not in warranty plan to pay. What part of the brain tells you the repairs on German cars are inexpensive?? If u want to drive average stick with your Toyota if u want and can pay the repair bills. Drive a bmw. Or buy a warranty or a certified bmw. More

Been working with for 15 years. The newer facility is nice and the people are very nice. It is a bmw dealership so eventually you will have expensive maintenance issues that will te The newer facility is nice and the people are very nice. It is a bmw dealership so eventually you will have expensive maintenance issues that will test your patience with the service dept. More

Great people. Good diag. Great environment. I definitely would come back for some work to be done! Good diag. Great environment. I definitely would come back for some work to be done! More