BMW of Nashville - Service Center

I took my 2021 430i coupe in for a tire replacement. I have had the car less than a month and found a bulge in the tire. I hit a very large unavoidable pothole on the night I purchased the car. I ass I have had the car less than a month and found a bulge in the tire. I hit a very large unavoidable pothole on the night I purchased the car. I assume this is what caused the bulge. Of course, this was not covered under any warranties that were purchased with the car. The cost of the tire replacement was $400+. I had also had 2 major warnings come up on the iDrive screen-Engine Malfunction & Drivetrain Malfunction. The car had 5100 miles on it at the time of the messages. These are pretty major warnings for a practically new car. I asked service to check these warnings and see what was going on. I was told by Brad that could not be done the day I was there because it would take several hours and I was waiting on the car. I said I could leave the car if I could have a loaner. He told me they were not giving out loaners unless the car had to be left for several days. I just paid over $50,000 for a practically brand new car and in less than a month have had to pay for a new tire and have had major engine warnings, and you are not willing to give me something to drive while this is being checked out? I asked Brad if they could just look at the code saved from the message and let me know if the car is safe to drive and I would make arrangements to bring it back to get to the reason for the warnings repaired. After asking three times, Brad finally agreed to check the cause of the message. He reported back that it was a reading from an engine knock sensor. The reading could be from a bad sensor (the car has 5,000 miles). Another reason could be from mice chewing on wires in the engine!? He reported that mouse droppings were found in the engine compartment, and there was a strong possibility the wires have been chewed on causing the sensor to send the warning. Brad informed me if this was the case, none of the repair would be covered under warranty. I told him I keep the car in the garage, have seen no evidence of mice or destructive activity in my garage, have kept 2 vehicles in the garage for the past 6 years and never had a mouse problem with them. I said quite possibly this happened before I got the car, in which case, I have no intention of paying for the repair of this. Brad insinuated that if the mouse problem is the case, that it happed after I received the car, since the sensor went off the first time at 5100 miles. That does not mean the damage was not already there. The fact that 3 weeks after I bought the car, a family of mice took up residence under the hood of my car and have destroyed the wiring, is highly unlikely in my opinion. I do not know for sure the warning message is a result of "chewed" wiring until the car is actually inspected at the time the engine knock sensor is replaced. I do know that if that is what I am told, I will not be paying for the labor of taking the car apart and putting it back together and will be taking the car back to BMW Cool Springs where it was purchased because clearly it had major issues when it was sold to me. I expected top notch customer service for what is said to be an excellent dealership. I did not get that and was very disappointed. More

Great Customer Service! Great service and very helpful. Sterling was a great person to work with a continued to update me on my progress. He also offered me the special on oi Great service and very helpful. Sterling was a great person to work with a continued to update me on my progress. He also offered me the special on oil changes that day. Great waiting room while getting service on car too! Didn't mind the complimentary car clean either! More

New service customer What a GREAT experience I had with BMW Cool Springs!! Trevor Eich is a great asset to your department and and your dealership in CoolSprings. What a GREAT experience I had with BMW Cool Springs!! Trevor Eich is a great asset to your department and and your dealership in CoolSprings. More

The receptionist I called about a service I needed for my x3 and Mariah told me she’ll transfer my call. I was kept on hold then kept telling me if I call sales they c I called about a service I needed for my x3 and Mariah told me she’ll transfer my call. I was kept on hold then kept telling me if I call sales they could help me out. She then told me to call back later and hung up right after without any explanation. I called again and she started getting an attitude over the phone. So I walked in and saw Mariah at 11am on sept. 19 and when I walked over to her she rolled her eyes then started going thru her phone until I got her attention. Because of this immature xxxx I will no longer be going to BMW of Nashville and have my car serviced elsewhere. More

Ask For Michael Ayers If you need your car serviced, go here and ask for Michael Ayers. I have had the best experience with this rep than anyone I have ever dealt with sinc If you need your car serviced, go here and ask for Michael Ayers. I have had the best experience with this rep than anyone I have ever dealt with since buying my BMW. I was considering trading in my car altogether due to my previous experiences with another dealership, but from my first interaction with Michael he has been responsive, patient, honest, and truly committed to resolving issues that have been going on for months that no one else could get fixed. His knowledge of my BMW and ability to explain it to me makes me feel much better about the money I have to spend to get it serviced. I trust him 100% and will not take my car to anyone else moving forward. More