BMW of Myrtle Beach

Best service professionals anywhere. All of the service department went the extra effort to provide support. Brian, Daniel, the service technician and the courtesy driver all were professional and caring. department went the extra effort to provide support. Brian, Daniel, the service technician and the courtesy driver all were professional and caring. Thank you, thank you, thank you. More

It seems that if your BMW is not in warranty anymore, every time you make an oil change will be an array of new items that need fixing/ replacement and will cost a minimum of +$2,000 per item. Apparently every time you make an oil change will be an array of new items that need fixing/ replacement and will cost a minimum of +$2,000 per item. Apparently is a mistake of owning this type of car for 5 years (BMW x5 2015) best advice we got (from the service team) was leasing or trade in below 45,000 miles. Lesson learned. More

Amanda and Tim were a great sales team! They were attentive & answered our questions and addressed any concerns. We live in Virginia but drove to pick up our car within 4 days of emailing them with attentive & answered our questions and addressed any concerns. We live in Virginia but drove to pick up our car within 4 days of emailing them with our initial inquiry. Inaddition we love their personal video responses & walk arounds. Again thank you and we will be back for our next car. More

Rip-off Service Center I purchased a 2011 X5 this past January 2018 based on the service record provided by Myrtle Beach BMW. Less than 90 day it started making a engine noi I purchased a 2011 X5 this past January 2018 based on the service record provided by Myrtle Beach BMW. Less than 90 day it started making a engine noise. I scheduled service to check it out. They called me a week later telling me it needs a new engine at $20,000. Which is a few thousand more than I paid for the vehicle. My warranty company requested the engine to be broken down to the point of failure. Long story short. They only loosened a few bolts from the oil pan and didn’t notify myself or warranty company it was ready for inspection. They pushed my X5 to the side for two months. I paid them $2300 for an inspection that never happened. What a lousy service center. I had my broken X5 hauled away. I don’t recommend purchasing or getting service at this dealership. More

dishonest service department My six cylinder engine developed a misfire at 35k miles. They performed a diagnostic test and confirmed what I already knew. They claimed it needed si My six cylinder engine developed a misfire at 35k miles. They performed a diagnostic test and confirmed what I already knew. They claimed it needed six new coils and six new spark plugs. The price quoted was $1100.00. When confronted they admitted it was 1 coil that was causing the misfire however "the 1 new coil would not be able to communicate with the existing coils" after arguing about it I gave up and regrettably paid to have the recommended work done. while picking up the car the service person was telling the exact same xx to another unsuspecting customer with the same make and model car. My advise to you is to find a qualified mechanic that's not affiliated with this dealership. More

never coming back unless forced Had my BMW for almost two years , never had an issue . Until I need to go in for oil change . Took car in , oil change done, I then was told I need 4n Had my BMW for almost two years , never had an issue . Until I need to go in for oil change . Took car in , oil change done, I then was told I need 4new tires . Okay I’ll get four new tires no problem , I go to pay for services and it’s 100 dollars more then what I was told. I simply asked service desk why that is? it’s bc you needed an alignment , they two lady at the front desk say. I said,” okay but why didn’t the service Department tell me that wasn’t included in the price over the phone?” (I’m not one for surprises btw ). The lady is on the phone basically mocking me And telling the service desk guy”would you like to explain to her why she needs an alignment very rudely and right in front of me, shocked , I said “I didn’t even know i needed an alignment “, and (I’ll be honest I know jack about cars), I guess it fact , I guess I wasn’t allowed to be explained what I was paying for without a bullying session , however I would liked to have been clued in on what I was paying for .apprently pricing is a big secret that everyone automatically knows. So the ladies at the desk continue to bluntly explain to me “that’s why they don’t drove a bmw” , again rudely ,(( and because I drive a bmw I guess money should never be questioned? ))that’s why they drive A Honda and Toyota , Or whatever it was . Shocked at how Rude they were, I stormed out . This must be why people never smile when They leave . Thank you for my first experience at BMW myrtle beach . I’ll switching back and soon to a Jeep Wrangler! Because at least their honest and friendly More

Excellent Dealership and Employees Had a great experience with Ed Thompson, very honest and easy to work with. I would recommend this dealership to anyone looking for a great car and a Had a great experience with Ed Thompson, very honest and easy to work with. I would recommend this dealership to anyone looking for a great car and a great deal More

Purchased a BMW from Joe Great car buying experience and would purchase another car from Joe and Myrtle Beach Mercedes and BMW I will recommend this dealership and Joe for add Great car buying experience and would purchase another car from Joe and Myrtle Beach Mercedes and BMW I will recommend this dealership and Joe for additional purchases. More

Awesome!!! They’re great at sales and service, looking forward to getting another new car once I’m done with this one! Customer for life for sure. They’re great at sales and service, looking forward to getting another new car once I’m done with this one! Customer for life for sure. More

Unscheduled Service, exceeds expectations Unexpected tire blowout on a BMW i3 requiring a special order for replacement was ordered and repaired ahead of the estimated timeframe. At the same Unexpected tire blowout on a BMW i3 requiring a special order for replacement was ordered and repaired ahead of the estimated timeframe. At the same time the upcoming service was also performed so we didn’t need to come back in 3 weeks when it was due. They exceeded our expectations. More