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BMW of Murrieta
Murrieta, CA
1,311 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 19, 2014
Karl was easy to work with. Straight to the point. Had everything ready for me when I got there. Christopher was super friendly. Nice guy. Easy to talk to everything ready for me when I got there. Christopher was super friendly. Nice guy. Easy to talk to More
by Tarraphillips
Employees Worked With
Karl and Christopher z, Carl Burt
January 17, 2014
Ok first no one goes to a BMW dealer looking for a Ford, (I Did) I found what I was looking for at a better price then I expected. The entire staff was very helpful, starting with Carl who responded within (I Did) I found what I was looking for at a better price then I expected. The entire staff was very helpful, starting with Carl who responded within in minutes of my inquiry, to Hannah who followed me home with my new car as I did not do a trade in, the process was fast, I mean very fast 2 1/2 hours start to finish.. and Marlin was a no pressure finance manager, I have never bought the extended warranty on any car I have bought, this time I did it just made sense this time. Hannah, Carl, and Marlin Thank you very much for a great experience. More
by roy12
Employees Worked With
Carl Burt, Hannah Loveday, and Marlin, Carl Burt
January 13, 2014
I would highly recommend this dealership and their internet salesperson, Carl Burt. He was a gentlemen from the start of the transaction to our purchase of a 5 series BMW. He helped us purchase our internet salesperson, Carl Burt. He was a gentlemen from the start of the transaction to our purchase of a 5 series BMW. He helped us purchase our car in a timely manner with little problem along the way. We wanted in simple and quickly done and it was. Thank you BMW Murietta. Jeannie Wright More
by open15
Employees Worked With
Carl Burt, Carl Burt
January 01, 2014
The best experience I have had purchasing a vehicle, ever. I was able to find the exact model I had been considering at a price far lower than I could have expected. After spending considerable time loo ever. I was able to find the exact model I had been considering at a price far lower than I could have expected. After spending considerable time looking at inventories from many other BMW dealers in the area, I called and spoke with Carl Burt, the Internet advisor for BMW of Murrieta. He was able to confirm the availability of the car and we scheduled a meeting. The process from introduction, test drive, and closing the deal was simple. Every member of their team was positive and professional. Even the tedious part of completing financial documents was handled quickly thanks to the finance manager, Marin Delgado. For your next BMW purchase, set your navigation and head to BMW of Murrieta. More
by Technoguru
Employees Worked With
Carl Burt, Marin Delgado, Carl Burt
December 31, 2013
Carl was an Outstanding Salesman. He was very knowledgeable, friendly and not pressuring us of anything. He was very straightforward with what we're dealing with. It was a pleasure buying a ca knowledgeable, friendly and not pressuring us of anything. He was very straightforward with what we're dealing with. It was a pleasure buying a car with BMW Murietta. More
by RoelEsconde
Employees Worked With
Carl Burt, Carl Burt
December 28, 2013
I found the sales staff, Carl in particular to be very knowledgeable and courteous. I didn't feel pressured in any way. I felt comfortable with the whole experience. knowledgeable and courteous. I didn't feel pressured in any way. I felt comfortable with the whole experience. More
by wdrogers22
Employees Worked With
Carl, Carl Burt
October 17, 2013
Took our 2008 X3 in for service. We were thinking about gettibg a 2011 X3. While at the dealership, we met salesperson Joe Gonzalez. We told Joe abour our search for a used X3. Joe showed us a couple of u gettibg a 2011 X3. While at the dealership, we met salesperson Joe Gonzalez. We told Joe abour our search for a used X3. Joe showed us a couple of used X3s and a new X3. Joe's sales approach was pleasant, not pushy, and generally spoke to us in a calm manner. Well, next thing we knew we were buying a new 2014 X3. We are extremely happy with this vehicle. Our experience at BMW and our interaction with Joe was was avery pleasant experience. It is our opinion that Joe Gonzalez is a tremendous asset for BMW. His approach and his pleasnt personality is a plus for a sales person. How many times our the years have I been at a dealership and left because of the unpleasant demeanor of a salesperson. Joe has the experience and maturity for this position as salesperson. He treats his customers well and basically, isn't that what we want? Frank and Sandy Veloz More
by FVeloz
Employees Worked With
Joe Gonzalez
October 12, 2013
The worst customer service ever!! Don't try getting a hold of christopher in finance cause he will never answer nor will he return your phone calls. Your car will spend more time in the shop than in your hold of christopher in finance cause he will never answer nor will he return your phone calls. Your car will spend more time in the shop than in your possession. More
by Shellnjay9
Employees Worked With
Christopher in Finance
April 12, 2013
I took my car in because my remote wouldn't unlock or lock my doors & I couldn't get the cd out of the player, which had happened before. Chad, the service advisor, checked my name in the system & tells lock my doors & I couldn't get the cd out of the player, which had happened before. Chad, the service advisor, checked my name in the system & tells me our 100,000 mile warranty had run out. We only have 70,000 miles on our car & when we bought it we were never told it would run out at a certain date, only that it would run out after 100,000 miles. I told Chad I wanted to talk to someone because I was mad. It was then that he said he would check something else & he saw we had bought an extended warranty for 50,000 miles so we were covered after all. Why did I have to threaten to go to the management before he checked? & why weren't we notified that our warranty was up? This would never have happened at Assail BMW in Monrovia. We won't buy another car from you because of this experience. I'm going to call & speak with the mgmt. to complain also More
by Marleneojeda
Employees Worked With
Chad Ludwig
April 10, 2013
My wife purchased a 2012 BMW X5 and the service light came on recently. She contacted the dealership where the car was purchased to coordinate having the car picked up for service on a flat bed. The serv came on recently. She contacted the dealership where the car was purchased to coordinate having the car picked up for service on a flat bed. The service was offered as part of the dealerships' customer service when the car was purchased. To her surprise, she was told that the car could be picked up on May 16, 2013, a date that was over a month away. When she asked why so long, she was told that it takes 6 to 8 weeks to schedule the pick up. If this is policy, I can assure you that this was not discussed when the car was purchased. In her frustration she asked I contact the salesperson that sold me my 2010 BMW M3. So I contacted Joe Garcia who now works at BMW of Murrieta. After a brief conversation with Joe about what happened. Joe told me not to worry. Frankly I thought to myself.. what could Joe possibly do. He is not associated with the dealership where the car was bought and he did not work at the dealership where I bought my M3. Well here is what he did....he personally delivered a 2013 7 Series BMW to our door step in Rancho Cucamonga which is over an hour away to use as a loaner while the car is being serviced. He went over the service we needed, made a few notes and drove her X5 back to Murrieta and informed us that the car would be brought back tomorrow...and by the way also mentioned that he noted some recall items that he would look into getting taken care while the car was there, Well...how about that....I am totally in disbelief, at the fact that there are those who believe in complete customer service and satisfaction. So kudos to Joe Garcia and to Boris Said. I wish to thank you both and assure you that our BMW's will always be serviced by BMW of Murrieta...and when the time comes I may even buy my next BMW there. Respectfully, Alfredo....M3 Owner More
by aaryen
Employees Worked With
Joe Garcia
