BMW of Mt. Laurel

Pathetic!!! Wasted my time and money My experience with BMW Mount laurel (both sales & service) has been miserable. Wondering how reviews here have been so positive??? ITS REALLY QUESTION My experience with BMW Mount laurel (both sales & service) has been miserable. Wondering how reviews here have been so positive??? ITS REALLY QUESTIONABLE! Sorry for writing lengthy review, I think necessary! Was in market to buy an SUV (X3) last year. I visited this dealership multiple times for a reasonably longer (~ 5 miles little bit on highway as my commute mostly on highway) test drive. First time they just took me for a short local road which was not satisfactory. Little later upon repeated requests they asked me to come down for longer test drive and to my surprise after we hit the road, the guy who came with me says he can't stay longer and he made me to drive back to dealership. Finally after taking test drive at another dealership, I closed the deal here on 2018 X3. during the delivery check I found the cabin light switch had problem and I had to visit 2 times to get this fixed. Coming to the service department. To start with, their service bill doesn’t say which of the observations were actually fixed and if you go pickup the car after 5pm, the person at the dispatch doesn’t have clue on the services done. Next, the service advisor assigned to me doesn’t know that car navigation software updates (my car still has 2017 version) are free for first 3 years and it happens on air automatically. I didn’t know this until I called BMW Genie. Every time I asked the service advisor he keeps saying software update not available yet and I have to bring the car in and pay for the updates. After my first year service where they also did few recalls my car started having steering vibration at lower speed. The service technician acknowledged the issue during test drive and said he doesn’t know how to fix it. The service advisor recommends that I drive in SPORTS mode so vibration wont be there, sounds funny! Then after calling BMW customer care in November 2018, they told me they have to schedule a test drive with BMW engineer. Its been 4 months (as of end of March 2019) nothing happened till now. I was asked to write an email to Service Manager (Mike Perno) to see if it works and I reached out on email, after a week he responded saying he will take care, but nothing happened even after a month. I can't believe BMW class type of dealership also work like this!!! STILL WAITING FOR THEM TO FIX THESE ISSUES. BMW Customer care also doesn’t have a process/mechanism to deal with such dealers. I'm kind of stuck! I’m new to BMW. I was very excited to own a BMW. But that excitement was ruined. I had to visit service center more than 5 times in my first year, which is very unusual with BMW cars in my opinion. My journey with Mount laurel service center has been miserable. Now I'm thinking of getting rid of my BMW!! More

Discrimination and Laziness I went in last night at around 5:20-5:30pm. I had already did all my homework on the vehicle that I wanted. I drove an hour from Pennsylvania to purch I went in last night at around 5:20-5:30pm. I had already did all my homework on the vehicle that I wanted. I drove an hour from Pennsylvania to purchase the vehicle and was denied to take it home that day. They pulled the vehicle up front I did not even need to drive it, I just wanted to get to the paperwork and take it home. I was told that I could not take the vehicle that night because they closed at 6pm. Disclaimer, I am a salesmen myself and at my dealership, if we closed at 6 and someone walked in at 5:59pm, we take the deal. We go above and beyond for our clients. I recently got in an accident three weeks ago and my 2018 BMW 320 was totaled. I even told the salesmen Richard that I DID NOT CARE ABOUT NUMBERS I WAS NOT THERE TO NEGOTIATE I WAS THERE TO PURCHASE THE VEHICLE. Otherwise, why would I drive an hour to not buy? Anyway, after being displeased with their service and practically being rushed out of the building, I get a phone call. I again let them know that I didn't care about numbers I was there to take the X6 home. I then received a text message witch I felt was a message to ridicule me. I really felt as I was racially profiled and discriminated. Maybe they thought being a Latina Woman that maybe I had no good credit or maybe I couldn't afford it. Little do they know, between me and my husband to be we have owned an; M5 M6 328 (TWO OF THEM) X5 428 GRAND COUPE 5 series 645 320 (2018 brand new ) .... AND THE LIST GOES ON. We have owned over 10 BMW's. So I know that the finance process with BMW financial would have been easy. My husband to be actually works for BMW as a writer and I am salesman as well (we know the business very well.) Even after my airbags not deploying after my accident I thought hey, I love my brand. I will go with another BMW. This entire experience has me wanting to go with something completely different. If anything come out of this I hope that they learn that costumer service should be their number one priority. The salesman didn't go through the proper steps of building rapport or anything ! I was told that they had too many people going into finance, but what I believe was that they thought I wasn't a serious buyer. I called this morning and asked to speak to the general manager and I was hung up on. Very very displeased and heart broken. I am even apart of a BMW M club. How can a brand that I love so much not think that I am good enough to have one? More

Child away from from go in for a simple oil change How does a child away for college get taken advantage for a simple oil change? Look at YELP for the answer! $414 later for a oil change and the famou How does a child away for college get taken advantage for a simple oil change? Look at YELP for the answer! $414 later for a oil change and the famous UPSELL!!!! More

Superb Service Excellent Service, from the reception, service advisor, loaner vehicle, drop off, pickup. Even communication and video inspection of the car. I've o Excellent Service, from the reception, service advisor, loaner vehicle, drop off, pickup. Even communication and video inspection of the car. I've owned 12 or so cars in the last 10 years and this is the best service I've experienced. Keep up the good work! More

Amazing experience buying our BMW Awesome buying experience from Mt Laurel BMW. I called few other dealers but the price was not competitive and the value my old trade was low. As i wa Awesome buying experience from Mt Laurel BMW. I called few other dealers but the price was not competitive and the value my old trade was low. As i was shopping around, I came across Mt Laurel BMW. I entered the trade in information and described my car, within few minutes Sam called and we negotiated the price over phone. The price was too good to be true and we went more than 50 miles to get our car. The car was ready and delivery was quick. Sam also sent a nice car mats. The X3 is awesome and I will always recommend Mt Laurel BMW to our friends and families. More

Service Department only performs 1/2 of the repair. I had to wait one year and three months for a airbag safety recall to be performed. They kept telling me that they haven't received the replacement ai I had to wait one year and three months for a airbag safety recall to be performed. They kept telling me that they haven't received the replacement airbags. I finally received a letter (after 1 year and 3 months) stating that the parts (airbags) were in and to set up an appointment for replacement. My appointment was yesterday, at which time they only replaced one of the front airbags even though both were on recall and had to be replaced. This is totally unacceptable. Only half of the repair was completed. I asked why they sent a letter stating that the replacement parts were in when they weren't. Their answer was that they are looking for the other bag and will get back to me when it arrives. They don't seem to care. What is my car worth? Would you buy a car whose airbag is on recall because, if activated, it could and has shot shrapnel (metal) out that killed or disfigured people? This 1/2 repair doesn't resolve any safety problem. I still have a defective airbag in my car. This service department lies, performs half of a repair, and doesn't care about customers. More

Very bad experience! Buyer's beware! I just bought a certified bmw. I was rushed into taking delivery of the vehicle. I told the salesperson I want to pick up the car next Buyer's beware! I just bought a certified bmw. I was rushed into taking delivery of the vehicle. I told the salesperson I want to pick up the car next week when It's ready. He insisted it was ready. The car has a big scratch which was promised it will be fixed. 2 weeks into taking possession and no one reach out to me. When I brought my car back a week later for detailing that was promised, I was promised a loaner's car. Not only there was no loaner reserved, I was embarrassed. Adding insult to injury, I was giving a big pickup to drive. After pleading to them that I couldn't drive a big truck, I was told either that or nothing. I've purchased many cars over the past 20 years. I also own an Acura, and Mercedes. I was never treated like the way I was treated at this dealer. Would I recommend it? xxxx no!!!. Not one person personally contact me and apologize. They promise what you want to hear. After the sale, no one cares anymore. More

Long Distance Purchase Experience We were looking for an X3 to replace an SUV that needed significant repair and maintenance work to be reliable transportation. We used the BMW USA CPO We were looking for an X3 to replace an SUV that needed significant repair and maintenance work to be reliable transportation. We used the BMW USA CPO web page to search our local dealers for one that met our criteria, but no luck. We then increased the search radius to 250 miles, and found a number of them that were worth considering, one of them at BMW of Mt. Laurel. We were contacted by Ky Williams in response to our information request. As we had just spent four hours round trip to inspect another X3 CPO that we had placed a deposit on, only to see that it had significant unremediated corrosion issues on two wheels, we were reluctant to hop back in the car the next day and make a somewhat longer trip to see this X3, Ky volunteered to give us a FaceTime tour of the vehicle, which was very helpful to us in validating the car's condition. While we ultimately elected not to purchase it, because my wife dislikes cars with black or white exteriors, or with black interiors, we were very impressed with Ky's helpfulness and understanding of our concerns. More

sold a bad car LEASED A PRE OWNED 2016 320XI AND OUT OF NO WHERE MY CAR STARTED SWERVING AND I HEARD A KNOCK. THE CAR WAS HAD 4000 MILES WHEN I LEASED IT LESS THEN A LEASED A PRE OWNED 2016 320XI AND OUT OF NO WHERE MY CAR STARTED SWERVING AND I HEARD A KNOCK. THE CAR WAS HAD 4000 MILES WHEN I LEASED IT LESS THEN A MONTH AGO I WAS SOLD A BAD CAR. BMW MOUNT LAUREL WONT DO ANYTHING ABOUT IT. MY SALES REP JB WAS AWESOME AND IM SURE HE DIDNT DO THIS INTENTIONALLY BUT HIS MANAGER IS DOING NOTHING ABOUT IT. THEY CLEARLY DONT CHECK OVER THEIR CARS BEFORE THEY SELL THEM I AM LIVID More

Excellent Experience My experience at BMW of Mt Laurel was excellent from beginning to end. Ryan Suggs my client advisor and the financial manager took very good care of m My experience at BMW of Mt Laurel was excellent from beginning to end. Ryan Suggs my client advisor and the financial manager took very good care of me. They listened to what I wanted and got me an excellent deal on a great BMW. I'm very pleased with my purchase! I'm happy with the price of the car, the loan, and my interest rate. I was pleasantly surprised with the treatment I received at BMW of Mt. Laurel. I will definitely be returning! More