BMW of Mt. Laurel

Untrustworthy I filled out an application. I had a Preapproved from Capital One Auto finance. They wanted me to use theirs. She told me they could not get me appro I filled out an application. I had a Preapproved from Capital One Auto finance. They wanted me to use theirs. She told me they could not get me approved. I said what about my pre-approval she said it was not definitive. Needless to say, I was told that I was denied. Since it was a holiday weekend I was could not contact auto finance. I finally got through and I was told that I am approved. I called back to speak to the finance manager. Left a voice mail explaining. No one called me back. I will give someone else my business. More

Their attitude stinks, "we don't negotiate prices " Plus they sell their used cars as is. What if someone reset the "service engine soon light" and it comes on 100 miles after leaving their shop. Answer: "t they sell their used cars as is. What if someone reset the "service engine soon light" and it comes on 100 miles after leaving their shop. Answer: "tough booties" xxxxty dealership.. More

Do Not Trust Dealership I recently leased a 2020 540I and during the process the finance person sold us a warranty to cover a rims and windshield. He told my wife and i that I recently leased a 2020 540I and during the process the finance person sold us a warranty to cover a rims and windshield. He told my wife and i that it could cost over $1700 to replace the windshield and this coverage protected us from that cost. Well i guess i should have read the fine print because what he told us was not true. I called today because i have a crack in the windshield from a stone while driving but they told me it was not covered. The warranty over covers minor chips and cracks. In fact the coverage is basically worthless. So beware BMW Mt Laurel will do anything to make sale so read fine print and don't trust what they say. As a side note this happens to be my 3rd BMW and it will be my last.. The problem is i am stuck with dealing with this organization for 3 more years More

Great Company made of wonderful workers Recently driving at night in the raining weather I hit something on the road and got one of my tires cut open. I was not really upset because in time Recently driving at night in the raining weather I hit something on the road and got one of my tires cut open. I was not really upset because in time I purchased the tire insurance from BMW that came very handy now. First of all I would like to share how good is the car itself (BMW X2). I had to drive several miles to my summer house with such tire condition. I would never believe if somebody told me that it is possible but I experienced myself that driving 50 mph was doable and even comfortable. The car somehow compensates the tire difference and you almost do not feel anything driving it with one flat tire. The closest BMW dealership to my place is BMW of Mt. Laurel. I called and talked to James Dagastine (only later I learned that he was a manager). From the first seconds of our conversation I felt that I am talking to a professional, to the person who so experienced in this business and had known so many situations similar to mine that I did not need to explain a lot. His patience and courtesy during our conversation deserve to be recognized. I came to the service department of this shop and the first who took care of me was Leslie Luu; she was quick and helpful. She literary by hand took me to my future service advisor John Temprano. He just entered some data into the computer and promised that my car will be ready in 90 min or less. During this time he constantly was advising me what was going on with my car. I have been receiving messages, even video one; he was coming to me and talked in person explaining and answering my questions in details. It was not only very nice of him, it was quite necessary for me to know did I incur any other damages during the accident or just a flat tire. My impression was that these “randomly” chosen by me people at this dealership working as a great team under the right supervision and tuned by BMW policies, do their everyday business united by the common goal to serve us - BMW customers. It is once more time when I was happy knowing and actually feeling myself as a member of a famous family of the Great Company BMW. More

Awful response to us stuck on the side of the road - Want a service department that just flat out doesn't answer the phone for hours on end? This is the spot for you. - Want to be sold on paying ex - Want a service department that just flat out doesn't answer the phone for hours on end? This is the spot for you. - Want to be sold on paying extra every month for roadside service and tire warranty then not be able to use it so you spend $350 on a tow because no one will help you when your wife is stuck on the side of the road? This is the spot for you. - Want to own a car with no spare tire or donut? This is the spot for you - Want to pay $2000 for brake pad replacement? This is the spot for you. -Want someone to remotely care when you are in a difficult situation and need assistance and information? Try somewhere else. I have never written a bad review of a business in my life. First time for everything. More

They Don't Care I am a loyal BMW owner, have two currently. My service advisor is a very nice guy but frankly there is a lack of urgency, or caring. Have taken both c I am a loyal BMW owner, have two currently. My service advisor is a very nice guy but frankly there is a lack of urgency, or caring. Have taken both cars in for service on more than one occasion, been charged a ton of money for what should have been simple repairs, been sent home with supposed things "fixed," only to return within days or weeks with the same problem(s). Either they are too lazy to do their homework and research, or they know about prevalent problems and they don't care enough to fix them. Either way it's unacceptable. The last straw for me was a safety issue that was not diagnosed properly and based on the research I've done should have been a BMW corporate recall. I am done with this dealership and depending on what happens over the course of the next few weeks, I may be done with BMW altogether. More

Misleading and now non caring! Against my better judgement, I went to Mount Laurel BMW purchase a bmw wireless phone charger that the CLUELESS salesman lead me to believe it would Against my better judgement, I went to Mount Laurel BMW purchase a bmw wireless phone charger that the CLUELESS salesman lead me to believe it would work on my iPhone. That night I discovered the device was not compatible so I brought it back the next day for a refund. I paid $161 cash for it. Upon returning it, I was told I would not be receiving cash back and would have to wait 2 weeks to get a check in the mail for my CASH purchase. I was also told “they can’t take cash out of the draw unless it was the same business day!. I had the receipt for the the item in my possession. No where in their return policy, that was sitting right there on the desk, does it state “No cash back for returns unless it’s the same business day”. The salesman was insisting he would not give me me cash back. Plus he told they don’t have $161 dollars cash! He was very rude and non caring toward my plight! I was beyond being polite at that time. I asked for the manager! Then all of a sudden the agreed to give me my cash back for my return. I will drive to Sacramento California to by something from one of their dealers before I will ever by anything from Mount Laurel BMW again. And I Live in Mount Laurel!!!! More

Deceptive Bait and Switch Extremely deceptive practice. I drove up 8 hours from North Carolina to see a pre-owned 435i xDrive. Kim Muhammed set up an appointment for a Saturday Extremely deceptive practice. I drove up 8 hours from North Carolina to see a pre-owned 435i xDrive. Kim Muhammed set up an appointment for a Saturday and asked for a deposit. When I asked if the deposit was refundable she ignored the question and only confirmed the time of the appointment. I go Saturday to she her and he car and she is not working that day. Go figure. The car I was suppose to see was also apparently sold the day I confirmed the appointment with her. Seems like a typical bait and switch. Another random salesman took down my name and apologized and promised to rectify the mistake. A week later I get a voicemail from Kim saying that I missed my appointment and that she would like to reschedule. Is there any communication between the sales team at all? Clearly looks like they don't care about the customer. Avoid at all costs. More