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BMW of Mountain View - Service Center
Mountain View, CA
621 Reviews
Today:Open today 7:30 AM - 6:30 PM
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622 Reviews of BMW of Mountain View - Service Center
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November 08, 2023
Is there a “0” star option? This dealership is a complete mess. Brought my X5 M50i in for a windshield chip. Service Advisor claimed tech advised replacement. Was hesitant, b This dealership is a complete mess. Brought my X5 M50i in for a windshield chip. Service Advisor claimed tech advised replacement. Was hesitant, but went forward with it. What a complete disaster. The dealership claimed they installed the required parts. My vehicle’s sensors, alerts, head up display, dashboard and display all began to malfunction and completely stop working. Blacked out completely several times. In short, a disaster. Brought the car back three times leaving my vehicle more than thirty total days. When I picked it up, was told that they had resolved the issue and that BMW corporate endorsed their decision and the condition of the vehicle. Regardless of all that has been listed here above, and the severe glares and near zero UV filtering on the new windshield, it was “normal.” I filed a BBB complaint, they sidestepped the issue and claimed BMW manufacturer left them no choice because that was the only windshield available for my 2022 X5 M50i. The BBB closed the case because Mountain View BMW said “we had no choice.” Well, I took my vehicle to another BMW dealership and Safelite Auto Glass. Safelite and the other BMW dealership worked together to get to the bottom of the matter. It turns out, once they removed the Mountain View BMW installed windshield, they discovered the part wasn’t the part number Mountain View BMW had been claiming it was. It was a completely different and less expensive part with an unknown part number. The Mountain View BMW installed windshield had a cut cable to the front camera. All agreed the cable had been deliberately cut. Cut cable means nonfunctional front camera. All the times when I complained they set they recalibrated etc. Well, that wasn’t possible with the fault codes that the system produced. There’s no way Mountain View BMW could have cleared my vehicle for safe release; however, they did. Safelite and the BMW dealership installed the proper windshield. When it was installed, my vehicle returned to its normal operating condition. The claims made by the service managers at Mountain View BMW concerning my safety and vehicle operation concerns is simply appalling. They gaslit me the entire time. All the while, they were not telling the truth. I now know the proper way to identify the correct windshield part for my vehicle. The funny thing, it’s BMW method of marking the windshield to ensure every BMW owner doesn’t encounter this problem. I will simply say that it is very clear many were not telling the truth and have not only misled me, but their management, BMW corporate and likely many others. They’ve not heard the last of this issue. More
by BrownoverWhiteX50i
Employees Worked With
Service department
November 03, 2023
A shout out to Service Advisor Kevin Tran: always professional, personable, hard-working, honest, intuitive, thoughtful, adaptable, understanding, engaging, and miracle-working. He's our go-to. Th professional, personable, hard-working, honest, intuitive, thoughtful, adaptable, understanding, engaging, and miracle-working. He's our go-to. Thanks, KT! More
by MJ33
Employees Worked With
Kevin Tran
November 02, 2023
Service was good, happy with service-related communication. They didn't have the loaner I requested, offered to pay for my Lyft to work, which was great. However, when my car was ready, I missed communication. They didn't have the loaner I requested, offered to pay for my Lyft to work, which was great. However, when my car was ready, I missed the call and tried to call them back. Was unable to reach them for 30 minutes and ended up calling for my own ride back to the dealership. I had to pay the $20 and they don't reimburse. More
by M2_comp
Employees Worked With
Wayne Hong
October 31, 2023
The staff at BMW Mountain View are so friendly, kind & professional with smile on their faces, obviously knowing what they are doing and reply promptly when asked. professional with smile on their faces, obviously knowing what they are doing and reply promptly when asked. More
by Bashar
Employees Worked With
Hugo Cardenas, shibon
October 26, 2023
Kevin Tran is great. Responsive, timely status updates, nice person. He is exactly the type os person a customer would like to interact with on a visit. Responsive, timely status updates, nice person. He is exactly the type os person a customer would like to interact with on a visit. More
by DG
Employees Worked With
Kevin Tran
October 26, 2023
I liked the overall experience of getting my car fixed. It was easy to use the BMW road side assistance and the help I got from Kyle Ossello was excellent! It was easy to use the BMW road side assistance and the help I got from Kyle Ossello was excellent! More
by jignasasingh
Employees Worked With
Kyle Ossello
