BMW of Mountain View - Service Center

Excellent service, really appreciated the video walkthrough that was shared, and the Lyft pickup/dropoff that was arranged, too. walkthrough that was shared, and the Lyft pickup/dropoff that was arranged, too. More

I wanted to have my car serviced but, after waiting for nearly an hour beyond my service appointment time, the dealer was unable to properly book my car in and I had to leave without my car being serviced nearly an hour beyond my service appointment time, the dealer was unable to properly book my car in and I had to leave without my car being serviced at all. My service advisor was late to work, so I had to wait til he arrived. Then, he was unable to enter my car’s service into their computer. Apparently, no other service personnel tried to help him. After much time had passed, I gave up waiting. The service advisor had no idea what was wrong, so I left without any service being performed. Additionally, he was unable to answer an important question I had about the service and never bothered to check with anyone else in the service department. More

Kevin worked for my car and he was very kind and patient to listen and comment on my concerns. Also he suggested all possible ways I could take. Very pleasant experience to work with and he made all the ser to listen and comment on my concerns. Also he suggested all possible ways I could take. Very pleasant experience to work with and he made all the service processes on right way and time. Felt very comfortable. Also helped me to schedule next visit and introduced all the convenient ways to reach the service of BMW Mountain View. Very clear and efficient communication with customer level. Hope to continue to work with Kevin Tran. More

my assistant made the appointment, confirming 3-4 times the duration to expect for the appointment. She was promised it would b a 1 hour "express" service. When I pulled up, I sat in my car for 10 minutes the duration to expect for the appointment. She was promised it would b a 1 hour "express" service. When I pulled up, I sat in my car for 10 minutes waiting - they approach as if I may be in the wrong place... can't they look at my licnese plate and approach instead with "Hi Mr. last name, we see you are here for your 1:40 appointment, let me get you started... instead they approach with a... basically... what are you doing here? Then said they would go get an "advisor" meanwhile I sit there for 10 minutes, while a dozen employees criss cross my car, sitting inside, no one comes to me, when the greeter comes back and says has he talked with you yet... I say no.. he goes to get the "advisor" again who comes out and says alrighty let' get you in and out in about 2 hrs... I said, I was promised this was an express one hour appointment.. he said yeah it's express but it's going to be two hour.... He told me to go upstairs kick back and relax.... Really?! it's the middle of my workday... do you kick back and relax for a few hours in the middle of your work day... this isn't my vacation... this is my car service appointment and I have to continue working... Then they text me my vehicle is done and to check out with cashier. Cashier asks me to sign a doc, when I ask what the estimate charge is for, he acts like she can't believe I have a question, looks at it and says she doesn't know... and I say well I don't know either and you are asking me to sign this... she acts confused until I sign. She hands me my keys and points to a side lot and says my car will be there... I walk out wandering that lot not able to find my car so I have to return back and explain I can't find my car... She got on the radio calling to see where my car is, had to attempt several times as she was looking around at another lot area where I then spotted my car, and her response was yeah sorry , they didn't tell me where you car is.... good service is SO SIMPLE and yet rarely given.... Why couldn't she have said great Mr. Last Name, let me walk you out to your car... Like a wonderful restaurant does when you ask for a restroom and great servers walk you all the way there rather than pointing arbitrarily. More

The service was performed correctly and completed on time. The car was returned vacuumed and washed. time. The car was returned vacuumed and washed. More

The service agent had great communication with customer. They provide professional services. Excellent customer service! They provide professional services. Excellent customer service! More

The service was great and it was a big job and they were able to do it in one day just for me so I could have my car back to go back to work. able to do it in one day just for me so I could have my car back to go back to work. More

A shout out to Service Advisor Kevin Tran: always professional, personable, hard-working, honest, intuitive, thoughtful, adaptable, understanding, engaging, and miracle-working. He's our go-to. Th professional, personable, hard-working, honest, intuitive, thoughtful, adaptable, understanding, engaging, and miracle-working. He's our go-to. Thanks, KT! More

Service was good, happy with service-related communication. They didn't have the loaner I requested, offered to pay for my Lyft to work, which was great. However, when my car was ready, I missed communication. They didn't have the loaner I requested, offered to pay for my Lyft to work, which was great. However, when my car was ready, I missed the call and tried to call them back. Was unable to reach them for 30 minutes and ended up calling for my own ride back to the dealership. I had to pay the $20 and they don't reimburse. More