BMW of Mountain View - Service Center

I have been going to BMW of Mountain View exclusively for service for my last 2 BMWs over the last 6 years. This service center is a well-oiled operation, and what really sets it apart is the excellent Servi service for my last 2 BMWs over the last 6 years. This service center is a well-oiled operation, and what really sets it apart is the excellent Service Advisors, who always provide VIP-level service. I most recently worked with Hugo Cardenas, who went beyond to make sure my car was ready in time for the holidays, even though the turnaround was super tight on all the repairs. Hugo and Wayne are my go-to advisors. Both are A+++++!! More

Wayne Chan is recommended—fantastic service and professionalism. The whole drop-off process takes less than 5 mins. They also provide a Loaner or Uber when you were waiting. professionalism. The whole drop-off process takes less than 5 mins. They also provide a Loaner or Uber when you were waiting. More

The repair team of Cesar Rosales and Juan Espitia were outstanding... Repairs to my 2018 X5 exceeded my expectations. outstanding... Repairs to my 2018 X5 exceeded my expectations. More

My service adviser Kevin was great! He is very friendly and knowledgeable. The loaner was very clean. He is very friendly and knowledgeable. The loaner was very clean. More

Fast no hassle and timely service. Service manager kept me updated on the progress throughout the day with videos. Service manager kept me updated on the progress throughout the day with videos. More

Special shout out to Kyle for excellent customer service and staying connected. I’m happy with all of the work done on my vehicle by the technicians and service department. . and staying connected. I’m happy with all of the work done on my vehicle by the technicians and service department. . More

Great experience at BMW of Mountain View. Shout out to Kevin for excellent customer service. I’m happy with all of the work done on my vehicle by the technicians and genius department. Shout out to Kevin for excellent customer service. I’m happy with all of the work done on my vehicle by the technicians and genius department. More

Extremely helpful in my purchase of my lease to purchase transaction. BMW of Mtn View fixed a roof rattle that my previous dealership kept blowing off. Thx B MW M. V. transaction. BMW of Mtn View fixed a roof rattle that my previous dealership kept blowing off. Thx B MW M. V. More

Kevin Tran was very professional and helpful! He explained what services needed to be urgently done vs what could wait. Excellent communication and customer service. He explained what services needed to be urgently done vs what could wait. Excellent communication and customer service. More

They did a good job, but car wasn't washed or vacuumed on mentioning they got it done however it was not up to the mark mentioning they got it done however it was not up to the mark More