BMW of Mountain View - Service Center

This is the second time I have dealt with this dealership and I have been disappointed both times. The first time was 6 months ago. At that time it took them over a week to figure out why the rain sensor w and I have been disappointed both times. The first time was 6 months ago. At that time it took them over a week to figure out why the rain sensor wasn't working. That should have been a clue at how poor the service rating is. I wish I would have checked their rating before I bought a service agreement. So here I am 6 months later, trying to get a brake job done. I was told 6 months earlier that the pads were close to tolerances and to bring it in for service in a couple of months. So 6 months and 5k miles later I make the service call. The person on the phone making the appointment asks if my brake lining service warning indicator activated. I told her no and what the earlier service manager had told me. She went ahead and made the appointment. When I get to the dealership Raiford asks me the same question. I answer the same. He immediately says they can't perform the service unless the service indicator was on. Needless to say I wasn't thrilled. Basically he was telling me I just wasted 2 1/2 hours of my day and drove 80 miles for nothing. I had them check the pads and when I picked up the car, they told me my front pads were 1mm too thick to perform the service. This didn't make me any happier. Too top it off, the service rep was about as rude and unprofessional as a person could be. I also spoke to the service manager and was given the same story. He also actually said to me "Now that you're up to speed on getting service..." . This after he admitted I was told wrong information by Auto West. If the brake sensor isn't tripped, then they have to measure the pads. If I had been told this when making the appointment or by the original service rep 6 months earlier, it would have saved me a lot of frustration, time, driving and a rude service rep. More

They couldn't be more unorganized or unprofessional. After being misquoted for my job and chasing the parts department, myself, for my part. I spent two days trying to get anyone on the phone to find ou After being misquoted for my job and chasing the parts department, myself, for my part. I spent two days trying to get anyone on the phone to find out the status of my repair. Finally, after two days, they tell me that the work hasn't even started. Picked up my car and got it fixed the next day by another shop. More