BMW of Mountain View - Service Center

Very smooth experience. Detailed explanation. Not pushy. Appropriate follow up and update over the phone.relaxed environment. Advisor Seems like on the side of customer Appropriate follow up and update over the phone.relaxed environment. Advisor Seems like on the side of customer More

Service shop is an impersonal assembly line Service was impersonal and process driven. I would never go here except for service under warranty (in other words, when it is free). Mediocre commu Service was impersonal and process driven. I would never go here except for service under warranty (in other words, when it is free). Mediocre communication. Arranged to pick up car after servicing in the evening. Instructed service tech to leave key under the drivers side floor mat (I have an extra). When we came to pick up, key wasn't there. Failed to follow instructions and then required me to go back a second time to pick up the key. And I found this out only after having to call three times. This dealership is operated for its own benefit, not those of its customers. More

The service is shabby I bought 2017 X5 from them. Got 2 recalls in the first 9 months. That's fine. Their service line is always busy, that's fine too. Finally I managed t I bought 2017 X5 from them. Got 2 recalls in the first 9 months. That's fine. Their service line is always busy, that's fine too. Finally I managed to make an appointment. When I dropped my car, I was told it need 2 days to complete, that's fine too. They gave me a loan car, which is nissan rogue. I saw a Infinite SUV next to it. I asked for it. I was told I have to pay $10 per day to upgrade to it. What? I assumed, BMW X5 is similar class to Infinite SUV. Now I was told it is any upgrade !!! More

Rude, dismissive, and not informed I visited parts for a rear license plate mount and was told they were out of stock and that one would be ordered. I received no call by day 2, so I ca I visited parts for a rear license plate mount and was told they were out of stock and that one would be ordered. I received no call by day 2, so I called and was told it was in. Turns out they ordered a front mount and actually had rear in stock the whole time. Multiple trips, pay, refund, pay... no apology no offer to make it right. Asked to speak with a manager, was told one would call, never did. Now my wife called b/c we received notification that airbag recall part is finally available. She was told we had to get on a list (we had already been on the list - letter said call dealer to schedule final remedy). My wife questioned regarding why we are. Wing put on list. She was asked "why are you being rude? Do you want to be on the list or not?" She asked for a manager and was transferred to vm. My wife called BMW corporate, who told her she should have been able to schedule. They referred her to Peter Pan BMW who answered immediately, orders the remedy part, and said they'd call when it was in to schedule what will be a 1 hour repair. No problem. It seems mountain view BMW does not care about providing customer service or representing the BMW brand. I highly recommend going to any of the other Bay Area dealers and not subjecting yourself to this disappointing establishment. More

NEVER BOUGHT NOR SERVICE YOUR CAR AT THIS PLACE!! I bought low milleage (24k) 2012 BMW X3 from here 10 months ago. Car looked great on the paper. Salesman convinced me the car went through all the I bought low milleage (24k) 2012 BMW X3 from here 10 months ago. Car looked great on the paper. Salesman convinced me the car went through all the necessary inspection and would run great. I have pretty much been driving it for another 3k miles since I got the car. Then, last week the engine just died by itself while we were lining up in the gas station. Because of this, unfortunately, we had to miss our good friend's wedding. Also, gotta pay $325 to get the car towed back to this place. It took one week for them to service the car. They said "the root cause" is the ignition coil and spark plug. They replaced them and the service advisor said that the car is in the tiptop shape now. Then, I picked up the car just yesterday and paid a ridiculous $1600 for NOTHING. Because, today, the car just lost its power again while I was driving around 20MPH. Thankfully, there was no car around and I managed to cruise the car to the side of the road. So, I had to get this car towed again for the second time in a week. I'm not sure what they'll do to the car now THE BOTTOM LINE IS THIS CAR REALLY PUTS ME AND MY FAMILY IN DANGER! What if this happens while I am driving on the highway? This could have been much worse. I thought getting this car will get me a safe experience for my family especially my 7-month old daughter. In general, I am very disappointed with all the experience that I went through. Salesman promised me that this car will run great. The service advisor said the car is fixed and everything is in great shape. But, what I got is totally the opposite. Just beware when you consider going to this place for ANYTHING really. They just want your money. Now, I have no confident with the car anymore and am always have the traumatic feeling while driving this car. At this point, I really just want to get rid of the car. I'm just hoping they can buy back the car and refund all the expenses to compensate for all the experiences that I went through... More