BMW of Mountain View - Service Center

The process was easy and quick. My advisor, Marc Nappi is friendly and efficient. The loaner process was very easy to navigate. friendly and efficient. The loaner process was very easy to navigate. More

We towed a new Airstream from NC with our 2019 X5, experiencing trailer light problems. Just to make sure the X5 was not the problem we took it to BMW of Mountain View for a checkup. The service advis experiencing trailer light problems. Just to make sure the X5 was not the problem we took it to BMW of Mountain View for a checkup. The service advisor, Kyle Ossello was super helpful and tracked down the info we needed plus gave our X5 a clean bill of health. The problem was the blue tooth brake controller. An X5 is a tremendous tow vehicle. Plenty of power for a 3 ton trailer. More

BMW of Mountain View has consistently solved complex problems with my car. And they always road-test the vehicle to confirm the fix. problems with my car. And they always road-test the vehicle to confirm the fix. More

Nice new building, friendly advisor, easy and smooth process from dropping off car to picking up loaner. process from dropping off car to picking up loaner. More

The service advisor Mr. Wayne Chan was very friendly and professional. However, the person who helped me with loaner’s car was not as professional, and did not email me the documents I signed. professional. However, the person who helped me with loaner’s car was not as professional, and did not email me the documents I signed. More

Mtn View BMW did a great job with customer service and car maintenance. I waited for the work to be completed which was 2 1/2 hours as my assigned advisor quoted. car maintenance. I waited for the work to be completed which was 2 1/2 hours as my assigned advisor quoted. More

Took care of a very complex emissions related engine issue that my independent shop couldn't diagnose or fix, informing me that it was covered under 150k emissions warranty. Appreciate the service and issue that my independent shop couldn't diagnose or fix, informing me that it was covered under 150k emissions warranty. Appreciate the service and the fact that the cost was covered. More

Had serious warning light - they got me in the next day - took a few days but they fixed the problem. Gave me a loaner car which was also appreciated. took a few days but they fixed the problem. Gave me a loaner car which was also appreciated. More

I always have a great service experience at BMW of Mountain View. I’ve been taking our 2012 X3 there since we purchased it, and they’ve kept it working well for the 9 years we have had it. It still Mountain View. I’ve been taking our 2012 X3 there since we purchased it, and they’ve kept it working well for the 9 years we have had it. It still drives like new! Daniel Martinez, our service manager for the entire time is fantastic. I highly recommend him. More

Easy online scheduling and rescheduling. Excellent Service Department with free loaner BMW 330i. Free car wash too. Courteous and knowledge staff. Thank you very much. Service Department with free loaner BMW 330i. Free car wash too. Courteous and knowledge staff. Thank you very much. More