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BMW of Mountain View - Service Center

Mountain View, CA

4.7
616 Reviews

616 Reviews of BMW of Mountain View - Service Center

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October 31, 2021

Excellent very very good this is ridiculous to require 15 words this screws up your service app4oac The service was good this form is not More

by derek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy
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Nov 03, 2021 -

BMW of Mountain View responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

October 27, 2021

Kyle Ossello was very prompt and helpful with servicing request. I would definitely recommend him! More

by santosh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ossello
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Oct 29, 2021 -

BMW of Mountain View responded

Hi Santosh, thanks so much for the warm recommendation of the team here at BMW of Mountain View. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 26, 2021

I had excellent experience with Wayne Hong. Very professional, friendly, and knowledgeable. I highly recommend. More

by hk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne, Hong
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Oct 29, 2021 -

BMW of Mountain View responded

Hi, thanks so much for the warm recommendation of the team here at BMW of Mountain View. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 26, 2021

Fantastic service and professionalism from Andy Simental! Came in for a wheel alignment and to take care of some service recalls, which Andy explained to me before I could even mention the service recalls to More

by Dennis W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Simental
Report | Print
Oct 29, 2021 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 24, 2021

Excellent service from Wayne Chan. Couldn’t ask for better care of my car. Thanks so much. More

by cjoneill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Report | Print
Oct 26, 2021 -

BMW of Mountain View responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Mountain View! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 22, 2021

Marc is knowledgeable, friendly and efficient. I drive from Tracy just to service my BMW here. Simply put quality of service and character of every staff member, well worth the drive. More

by JLJ2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Nappi
Report | Print
Oct 26, 2021 -

BMW of Mountain View responded

Hi, we appreciate you taking the time to respond. The staff at BMW of Mountain View take our reviews very seriously. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 22, 2021

Got a smoothly serviced on the car maintenance. Stuffs are friendly and didn’t wait very long on getting an loaner car. More

by Ting
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Oct 26, 2021 -

BMW of Mountain View responded

Hi Ting, we appreciate you taking the time to respond. The staff at BMW of Mountain View take our reviews very seriously. Thank you so much for being one of our valued guests and we look forward to your next visit!

October 19, 2021

1) Setting up an appointment was easy2) My vehicle was 1) Setting up an appointment was easy 2) My vehicle was serviced competently and promptly 3) Good documentation was provided 4) My X4 was washed an More

by bdcross4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Casey
Report | Print
Oct 21, 2021 -

BMW of Mountain View responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 19, 2021

I had excellent experience with Marc Nappi. He is very professional, honest and knowledgeable. Great service. Thank you. More

by misba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Nappi
Report | Print
Oct 23, 2021 -

BMW of Mountain View responded

Hi Misba, thank you for your kind words and this wonderful review! If you ever need help, just give us a call. Happy motoring!

October 16, 2021

For the most part, the welcome from retired Pete and Manny, and now his replacement (do not know her name) have been terrific. Setting appointment and loaners is a real plus. More

by jgaradis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Chan, Welcome lady.
Report | Print
Oct 19, 2021 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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