BMW of Mountain View - Service Center

I’ve been very satisfied with my experiences at BMW of Mtn View. The processes for service drop-off, loaner cars, and pick up have gone smoothly and efficiently at each of my multiple visits. Mtn View. The processes for service drop-off, loaner cars, and pick up have gone smoothly and efficiently at each of my multiple visits. More

Appointment on time. Service manager Wayne Hong excellent. Service finished in time. Definitely recommend BMW of Mountain View. excellent. Service finished in time. Definitely recommend BMW of Mountain View. More

feel like I was trigged into get in a four-wheel alignment, should've been more upfront w/r/t whether this was truly needed alignment, should've been more upfront w/r/t whether this was truly needed More

Highly recommended for their excellent service and the employees are very friendly and helpful. The Technician are highly trained and professional especially my advisor named Brandon Casey, thanks. employees are very friendly and helpful. The Technician are highly trained and professional especially my advisor named Brandon Casey, thanks. More

Very pleased with service from Wayne Hong and company Thanks for taking care of my needs. Thanks for taking care of my needs. More

Normally I would not use a dealer for service on a BMW, because I have bought 4 very old and very used BMWs in the past. In the last year, I purchased a 2014 i8 with only 1200 miles on it (no more warranty because I have bought 4 very old and very used BMWs in the past. In the last year, I purchased a 2014 i8 with only 1200 miles on it (no more warranty), and then, a 2018 M760i, with only 12,300 miles (one year warranty left). These two have been to see the service dept at least once, each. I met my favorite rep, Mark Sleiman, tru Shawn in sales. I had talked with Shawn about buying a new M760i, but decided on used. Shawn very graciously introduced me to Mark, when I told Shawn Stevens Creek's service dept was basically, non-responsive about my i8 inquiries. Mark actually aided me in making decisions about my M760i purchase and has serviced both cars. I trust him to work in my best interest.While he did, on one occasion, mention a service contract I can buy for the M760i, there is no high pressure. More

Service appointments are easy to make, they have loaner vehicles, and the work is done quickly. vehicles, and the work is done quickly. More

Awesome service! The Best professional and down to earth guys! Special Thanks to Mark S. guys! Special Thanks to Mark S. More

Customer service is pretty seamless and easy to work with. Communications system also helps to keep track of appointment progress. with. Communications system also helps to keep track of appointment progress. More

I enjoyed the service a great deal. My adviser Mark Nappi was more than perfect! was more than perfect! More