BMW of Mountain View - Service Center

Very pleased with service from Wayne Hong and company Thanks for taking care of my needs. Thanks for taking care of my needs. More

Normally I would not use a dealer for service on a BMW, because I have bought 4 very old and very used BMWs in the past. In the last year, I purchased a 2014 i8 with only 1200 miles on it (no more warranty because I have bought 4 very old and very used BMWs in the past. In the last year, I purchased a 2014 i8 with only 1200 miles on it (no more warranty), and then, a 2018 M760i, with only 12,300 miles (one year warranty left). These two have been to see the service dept at least once, each. I met my favorite rep, Mark Sleiman, tru Shawn in sales. I had talked with Shawn about buying a new M760i, but decided on used. Shawn very graciously introduced me to Mark, when I told Shawn Stevens Creek's service dept was basically, non-responsive about my i8 inquiries. Mark actually aided me in making decisions about my M760i purchase and has serviced both cars. I trust him to work in my best interest.While he did, on one occasion, mention a service contract I can buy for the M760i, there is no high pressure. More

Service appointments are easy to make, they have loaner vehicles, and the work is done quickly. vehicles, and the work is done quickly. More

Awesome service! The Best professional and down to earth guys! Special Thanks to Mark S. guys! Special Thanks to Mark S. More

Customer service is pretty seamless and easy to work with. Communications system also helps to keep track of appointment progress. with. Communications system also helps to keep track of appointment progress. More

I enjoyed the service a great deal. My adviser Mark Nappi was more than perfect! was more than perfect! More

Truly the absolute best customer service! I’ve been to Peter Pan bmw in San Mateo/Burlingame to have my car serviced since they’re closer to my home, and big mistake as they were just terrible, and lacked Peter Pan bmw in San Mateo/Burlingame to have my car serviced since they’re closer to my home, and big mistake as they were just terrible, and lacked in everything that bmw of Mountain View excels in. Will never go to any other bmw dealer again, bmw of Mountain View is always my go-to! More

Excellent service and communication. Would highly recommend the service department. We have used this dealership for all of our vehicles and have always been very satisfied. recommend the service department. We have used this dealership for all of our vehicles and have always been very satisfied. More

I trust people and reliable dealership. Good advisor, trying hard to repair or solving the problem. trying hard to repair or solving the problem. More

Daniel Martinez did such an amazing job I’m so happy with the service that I received, I will definitely make this my primary dealership the service that I received, I will definitely make this my primary dealership More