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BMW of Mountain View - Service Center

Mountain View, CA

4.7
616 Reviews

616 Reviews of BMW of Mountain View - Service Center

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December 13, 2021

Excellent Service, professional fully trained technicians and very helpful, fully cooperative, service advisor, cashier, l Ioaner department More

by elimar_b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 14, 2021 -

BMW of Mountain View responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 11, 2021

They were very helpful and checked my car. After the maintenance here, the car is in great shape. Loaner is plentiful and very easy to use. More

by toutan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Chan, Sydney Thorp
Dec 14, 2021 -

BMW of Mountain View responded

Hi Toutan, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

December 10, 2021

I was disappointed this time with service. My car was returned with dashboard warning lights on. Mark is taking caring of this oversight. More

by roe_s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 14, 2021 -

BMW of Mountain View responded

Hi, we are deeply disappointed by your experience at BMW of Mountain View. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (650) 200-0149 to discuss what we can do to help.

December 06, 2021

Great place to take your BMW for service, old or new. Friendly staff and nice facilities if you have to wait. Wayne Chan in the service department is a legend and will take good care of you and your ca More

by andrew.goldfinch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Dec 10, 2021 -

BMW of Mountain View responded

Hi Andrew, We are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

December 05, 2021

professional organized, and excellent with communication work was done as promised and car came back clean More

by btauscher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 08, 2021 -

BMW of Mountain View responded

Hi, we are so happy to read such a great review about BMW of Mountain View! Thank you, and have a fantastic day!

December 05, 2021

This dealership is the best I have ever visited in the bay area. They offered the free lyft ride which was very convenient for me to commute to and from their location. Marc was very helpful and willing t More

by jinjinshao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 08, 2021 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Mountain View and we hope to be of service again in the future.

November 30, 2021

I’ve been very satisfied with my experiences at BMW of Mtn View. The processes for service drop-off, loaner cars, and pick up have gone smoothly and efficiently at each of my multiple visits. More

by Gz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Simentel
Dec 03, 2021 -

BMW of Mountain View responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Mountain View. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 22, 2021

Appointment on time. Service manager Wayne Hong excellent. Service finished in time. Definitely recommend BMW of Mountain View. More

by greaches
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Nov 24, 2021 -

BMW of Mountain View responded

Hi, thank you for your kind review; we are happy to pass along your comments to Wayne here at BMW of Mountain View! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

November 21, 2021

feel like I was trigged into get in a four-wheel alignment, should've been more upfront w/r/t whether this was truly needed More

by xug2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Nov 24, 2021 -

BMW of Mountain View responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

November 19, 2021

Highly recommended for their excellent service and the employees are very friendly and helpful. The Technician are highly trained and professional especially my advisor named Brandon Casey, thanks. More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon casey, Sydney Thorp
Nov 24, 2021 -

BMW of Mountain View responded

Hi Greg, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of BMW of Mountain View and we hope to be of service again in the future.

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