BMW of Mountain View - Service Center

Took my BMW in for its annual service and was assisted by Daniel Martinez. Daniel is the epitomy of being service directed and customer focused. He got my car checked in fast and also noted just by looking a Daniel Martinez. Daniel is the epitomy of being service directed and customer focused. He got my car checked in fast and also noted just by looking at the car that the tires were looking a bit smooth. Also noted that the cars differential was almost due for its service. Took care of all these things and kept in touch for the entire duration that my car was in the shop (2 days). I had a decent loaner car while my car was being serviced which is always nice to be able to drive a different model fro ones own. Received the car back in good shape and included a complimentary detail. Highly recommend Mountainview BMW and Daniel Martinez in particular. More

Andy is very helpful, responsive and pleasant. This is my first time to bring my car and he made it easy. Thank you for great service Andy. first time to bring my car and he made it easy. Thank you for great service Andy. More

Mountain View BMW Service department was extremely professional, well-organized, and provided a higher level of service than expected. They also make it very easy to do dropoffs alone, by providing L professional, well-organized, and provided a higher level of service than expected. They also make it very easy to do dropoffs alone, by providing Lyft rides or loaner cars. Service advisor Branden Casey is great to work with. More

I came in for a recall and I was happy with the service. They even gave me a free car wash. They even gave me a free car wash. More

Took my X2 to the first service appointment and Wayne Chan my service advisor provided great customer service. He was great at communicating with me and even called the day before my appointment to let m Chan my service advisor provided great customer service. He was great at communicating with me and even called the day before my appointment to let me know about a recall on the car. More

I have been a happy customer at BMW Mountain View since 2014. They are professional, courteous, never try to sell me things I don't need. My service advisor Mark Sleiman is the best advisor on the planet, 2014. They are professional, courteous, never try to sell me things I don't need. My service advisor Mark Sleiman is the best advisor on the planet, in my personal opinion. I refuse to purchase a car anywhere else. More

Professional service and good customer engagement. They know exactly what they are doing. Strongly recommend! know exactly what they are doing. Strongly recommend! More

Absolutely loved the service here! They provided a loaner for me with no issue. I came in to get my tires repaired and Daniel was amazing! Thank you team for getting me back on the road! 10/10 for me with no issue. I came in to get my tires repaired and Daniel was amazing! Thank you team for getting me back on the road! 10/10 More

Customer service is very good. I like the tuber service that the dealer provided. It is the value plus service for the customer. that the dealer provided. It is the value plus service for the customer. More

The promise to follow up after service never happened, even multiple emails sent to the service advisor informing a new problem occurred after service went unanswered. This leaves a bad taste to my first even multiple emails sent to the service advisor informing a new problem occurred after service went unanswered. This leaves a bad taste to my first experience of having my vehicle serviced at BMW of Mountain View. More