BMW of Mountain View - Service Center

Hugo was great, explained everything in detail. Highly recommend if you need service done on your bmw. Highly recommend if you need service done on your bmw. More

Great service, all the personal is very friendly and the wait room is very good. wait room is very good. More

Terrific service! Great communication, pricing and they made transportation to and from the dealership so easy Great communication, pricing and they made transportation to and from the dealership so easy More

Mark was the first service advisor for my X3. Haven’t had any reason to switch to another advisor ever since! Attention to detail and service is purely excellent! Haven’t had any reason to switch to another advisor ever since! Attention to detail and service is purely excellent! More

Wayne Hong is very nice advisor he is great service i recommend him if any body needs service looking for Wayne Hong recommend him if any body needs service looking for Wayne Hong More

Daniel Martinez is an excellent communicator and a very compassionate and knowledgeable service rep. I prefer to work with him whenever possible for all future appointments. compassionate and knowledgeable service rep. I prefer to work with him whenever possible for all future appointments. More

Waync Hong, the service rep, was great! He explained and answered all my questions regarding my car. However, I am disappointed with the post service call where my car was not being was He explained and answered all my questions regarding my car. However, I am disappointed with the post service call where my car was not being washed. It is little thing like this that makes the service call not 100% satisfactory even if the service rep was excellent! More

Not at all happy. Kept my car for 2 days. No update from service representative about when my car will be ready. Kept calling their office and left voicemail but no on Kept my car for 2 days. No update from service representative about when my car will be ready. Kept calling their office and left voicemail but no one bothered to call me back. Worst ever service experience. More

I received excellent service from multiple service agents. I brought my vehicle in early and Wayne helped me check in my vehicle since my my service agent was not in the office. Then I worked with Kyl agents. I brought my vehicle in early and Wayne helped me check in my vehicle since my my service agent was not in the office. Then I worked with Kyle when I picked up my vehicle later in the week. More

Apart from convenience (location), I value the professional demeanour of the staff, especially of my agent, Wayne. I also appreciate his prompt replies and thoroughness in letting me know what to professional demeanour of the staff, especially of my agent, Wayne. I also appreciate his prompt replies and thoroughness in letting me know what to expect and/or what he might need to check on. More