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BMW of Mountain View - Service Center

Mountain View, CA

4.7
609 Reviews

609 Reviews of BMW of Mountain View - Service Center

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May 31, 2024

The services requested were completed in a reasonable time w/ timely updates. The scheduling was very easy through the website. More

by hanjun_cho03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Nappi
Jun 02, 2024 -

BMW of Mountain View responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2024

Service is very good, I brought my car several times in for diagnosis and they took care of the all the issues every time. I recommend this dealership for service and diagnosis. More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
Jun 03, 2024 -

BMW of Mountain View responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Mountain View. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

May 29, 2024

Service advisors are super helpful, and the service is always quick (often same day) and effective. Labor is expensive, but you get what you pay for with BMW of Mountain View More

by ReviewAuthor123456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Loftus
May 30, 2024 -

BMW of Mountain View responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 29, 2024

My service advisor Kyle was very good 👍. I recommend him. I will bring my car again when I need any service in the future. More

by jsroh
Service Time
Recommend Dealer
Yes
Employees Worked With
Kyle
May 31, 2024 -

BMW of Mountain View responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Thanks for the recommendation, and have an amazing day!

May 26, 2024

Went in for a tire replacement and alignment. As always, got quality service and fast turnaround time. More

by hz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Casey
May 28, 2024 -

BMW of Mountain View responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2024

Service department got my car right in all the work was done within them hour and a half with no problems service writer was very friendly and knowledgeable. Waiting area was clean. The snacks were excelle More

by Hurwicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Casey
May 15, 2024 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

May 12, 2024

I had an excellent service and great hospitality for an annual oil change. I waited in the dealership and was able to get my car back after 2.5 hours, as the service folk promised. More

by chen_cnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hong
May 14, 2024 -

BMW of Mountain View responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 10, 2024

Came in for an oil change and the technicians managed to drive my car right into the curb right in front of me, damaging the bumper. I can only imagine how this technician handled other people’s cars when c More

by Richarduyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc N
May 13, 2024 -

BMW of Mountain View responded

Hi, we appreciate you taking the time to respond. The staff at BMW of Mountain View take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (650) 200-0149 to discuss what we can do to help.

May 06, 2024

The service I received was excellent as always! I am always very pleas f with the service at BMW of Mt Virw. Branden Casey and his team are the best!! More

by christellelukrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Casey and his service techs.
May 09, 2024 -

BMW of Mountain View responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Mountain View. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

May 05, 2024

I have a good experience with the dealership. They are very helpful to show me the issues with the car and show me the options for the solution. More

by Steven Li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hyle
May 06, 2024 -

BMW of Mountain View responded

Hi Steven, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!