BMW of Mountain View - Service Center

My original estimate was that I would have my car back the same day or the next. Then I did not receive any updates for three days. When I called, I was informed that my car had not even been seen by anyo the same day or the next. Then I did not receive any updates for three days. When I called, I was informed that my car had not even been seen by anyone yet and that they were still waiting. Then I received a call later that parts were unavailable for my car and they would have to order them. Then, after the weekend, I was informed that the wrong parts were ordered (wrong size, more expensive) and was asked if that was okay??? Sure, please put incompatible parts on my car just because that's what was available, that makes sense. I asked for my car to be repaired correctly. On the day my car was supposed to be ready, I was told it would be done by 1:30. 1:30pm came and went. I did not receive any response for several hours, then I was told that my car *might* be ready that day, and then, yes, actually, it would be done that day. Before the place closed, I confirmed with them that my car was, in fact, ready to be picked up and completed. Just as I arrived at the dealership, I was texted that my car was now not ready to be picked up and asked to come back the following morning. This was when I noticed that the rear emblem was now missing from my car but of course no mention of that from the dealer. This was all on top of a promise of transportation and a loaner car, which are services that don't actually exist if you ask for them. This place really went downhill. More

BMW Mountain View is close to my work, and I had a great experience with Kevin Tran. He is very helpful and patient. experience with Kevin Tran. He is very helpful and patient. More

Friendly service advisors and great service. it is a bmw service you can always count on. it is a bmw service you can always count on. More

AMAZING Followups by Kevon. He was super transparent and super consistent in his messaging. Always kept me appraised of the status and explained the issue and how the fix will b He was super transparent and super consistent in his messaging. Always kept me appraised of the status and explained the issue and how the fix will be done. Provided patiently all the details! More

Great service and I told the dealership that I was in a rush because of work and needed my car back for the next day so they finished it day of! The engine light sign was still on after the servicing but i rush because of work and needed my car back for the next day so they finished it day of! The engine light sign was still on after the servicing but it drives fine! More

Tire Center scheduler does not work correctly. Appointment date and time was confirmed to me in email but dealer never received notification. Fortunately tires were available and the BMW servic Appointment date and time was confirmed to me in email but dealer never received notification. Fortunately tires were available and the BMW service manager saved the day by squeezing us in for the installation; great recovery but I hope somebody fixes the online scheduler for the tire center, More

Am very satisfied with the service they process after my vehicle was looks nice and clean they always take the time to washed thank you all the service department vehicle was looks nice and clean they always take the time to washed thank you all the service department More

Excellent service, everyone I encountered was courteous and helpful. In particular Wayne Chan. They were also able to secure a loaner for me. I had to have my car towed in so it was an unscheduled visit. and helpful. In particular Wayne Chan. They were also able to secure a loaner for me. I had to have my car towed in so it was an unscheduled visit. More

Marc Nappi is the best “Customer Server and Car Mechanic , BMW should be proud off! BMW , BMW should be proud off! BMW More

Highly recommended this location to do your maintenance, very nice, kind, patient and reasonable service. very nice, kind, patient and reasonable service. More