BMW of Mountain View - Service Center

The experience with the service department was excellent from start to finish, and the loaner car just make your life easy.We will be back for sure, our service advisor Wayne C. he is always on top the game from start to finish, and the loaner car just make your life easy.We will be back for sure, our service advisor Wayne C. he is always on top the game, staying in touch with you with the repair progress . Fred. More

Quick and easy drop off for recall service. Offered free ride home and back to pickup vehicle made day much simpler. Car was done when expected. Justin was great to work with. Offered free ride home and back to pickup vehicle made day much simpler. Car was done when expected. Justin was great to work with. More

A service appointment automatically appeared in myBMW app saying that I had an appointment coming. I also received emails and text reminders for service, but I was told it was all a mistake when I got to the saying that I had an appointment coming. I also received emails and text reminders for service, but I was told it was all a mistake when I got to the dealership. The email & text was from a person who left 3 years ago and the appointment was not in the system. They accepted my car for service but no loaner car was provided. They said I have to re-schedule if I insist on a loaner car. I decided to leave the car there w/o loaner but life was very inconvenient for 3 and a half days. More

Service is good if they can fix it but if repeated issues and known problem that they can’t fix then they push back. and known problem that they can’t fix then they push back. More

Great dealership with excellent customer service . The space is clean well laid out and the staff is knowledgeable and friendly . The space is clean well laid out and the staff is knowledgeable and friendly . More

My car was due it’s first service and the whole experience from booking the appointment to visiting the service Center was very smooth. Brandon the service agent was very helpful. experience from booking the appointment to visiting the service Center was very smooth. Brandon the service agent was very helpful. More

My car was due for it's first service. The whole experience was great. I am happy with the service provided. The whole experience was great. I am happy with the service provided. More

Very good service. Hugo is patient and willing to help. It also offers free wash. Hugo is patient and willing to help. It also offers free wash. More

The person who assisted me was good and the information he told me was fully detailed and he even gave me a good deal on the oil change. he told me was fully detailed and he even gave me a good deal on the oil change. More

Very helpful and honest when dealing with my car out of warranty! Pleasant to work with the technicians and staff there. warranty! Pleasant to work with the technicians and staff there. More