BMW of Mountain View - Service Center

Sent my car in to get the dent fixed in the door. Also to have the trunk fixed doesn't open. Got the car back door looks great but trunk is still not fixed and the inside of the car was dirty. Dus Also to have the trunk fixed doesn't open. Got the car back door looks great but trunk is still not fixed and the inside of the car was dirty. Dust and dirt everywhere. Justin was good. Communicated with me and was helpful. More

On top of my head, my X1's sunroof glass blasted (shuttered to thousand pieces) unexpectedly while I was driving on 101 south before Covid 2020. BMW Mountain View checked with BMW and agreed to fix (shuttered to thousand pieces) unexpectedly while I was driving on 101 south before Covid 2020. BMW Mountain View checked with BMW and agreed to fix my sunroof free of charge. The service was fast and I thought it was all OK. I did a mistake of not checking the sunroof after it was fixed. I just had a baby and Covid hit, we were all locked-in for months and didn't think about using the sunroof. It is after 3-4 years that I opened the sunroof and there are still powdered broken glass pieces on the sunroof tracks. The sunroof doesn't function properly. I cannot believe how this can be missed at a location that provides professional BMW service. To my huge mistake not testing the sunroof right away after all this time, I don't know what to do. To anyone it would be clear that there is no way I can implant broken glass pieces on the tracks but not sure if BMW could fix the tracks now. I am really upset. For basic services the BMW Mountain View is good. Didn't have any issues. More

Very pleasant and relaxed. Service was well explained. Staff were very friendly, helpful and courteous!! Service was well explained. Staff were very friendly, helpful and courteous!! More

Always take care of me with loaner cars and good communication at every step of the process. communication at every step of the process. More

Justin was super attentive to my needs and I was assured that my car was getting well taken care of. that my car was getting well taken care of. More

The service department advisor Branden Casey has always met our needs since 2015. The manager and staff is friendly and courteous. I highly recommend this BMW service location. met our needs since 2015. The manager and staff is friendly and courteous. I highly recommend this BMW service location. More

Great service experience as well as polite and professional service advisor, well done folks! I especially like your short video which points out potential issues with the car. Thank you, Farzin H professional service advisor, well done folks! I especially like your short video which points out potential issues with the car. Thank you, Farzin Hatami More

The service dept. of BMW of Mt. View conducted the routine maintenance check-up with a video of the under carriage of the car to let the owner see what the technician of BMW of Mt. View conducted the routine maintenance check-up with a video of the under carriage of the car to let the owner see what the technician is inspecting. They provided a clean, comfortable area to wait with offerings of beverages and snacks. Wayne informed me of my car's progress and had my washed car outside the door, ready for the drive home. More

Good and friendly service all around. I would highly recommend this place especially to with my service person Hugo. I would highly recommend this place especially to with my service person Hugo. More

Process of making an appointment for service is easy. Service Rep had both called and Emailed me to alert that it was time to schedule a service for the car. Checking in at the scheduled time is quick. Service Rep had both called and Emailed me to alert that it was time to schedule a service for the car. Checking in at the scheduled time is quick. Service Advisor Marc was helpful in going through both the standard service and then some additional items that I wanted to have checked. Marc arranged a Lyft ride to get me from the Dealer to Home and then when the vehicle is ready for pickup, another Lyft ride from Home to Dealer. This Lyft service is a real convenience item for me. More