BMW of Mountain View - Service Center

I have to say that your loaner cars are absolutely disgusting. Each and every car is covered with layers of dust and dirt, nasty on the outside, and worse inside, some with dog/cat hair, food, and be disgusting. Each and every car is covered with layers of dust and dirt, nasty on the outside, and worse inside, some with dog/cat hair, food, and beverage stains, and some smell like heavy smoke and curry. Most windows are fogged up and greasy from inside making it hard to drive when there is sun in your eyes, which can be a safety hazard. Maybe you can pass it on to your GM or whoever is in charge of your maintenance department to ensure they wash, vacuum, and clean these cars before handing them out to the next person. It is an absolutely poor representation of your dealership, a poor representation of the BMW brand, and its leadership. We are talking about sanitary and health issues!!!!!! I have heard people complain all the time, and your hourly employees blame the management every time blaming the GM for limiting the loaner cars to the service manager doesn't care, and the list of excuses goes on. Show them this message. More

Took my car with air conditioning problems and engine check light on for immediate service Car is just purchased used X3 from Reno Knew Wayne Chan from previous BMW cars when living in Saratoga check light on for immediate service Car is just purchased used X3 from Reno Knew Wayne Chan from previous BMW cars when living in Saratoga Mentioned his name and service person got him. He informed me that he was off on Friday and would let me know on Monday the status. Not sure of internal protocol but it is my sense that no one looked at the car until Monday. I had to call 📞 to get status. A condenser part was needed and I was told that it might be fixed Tuesday early afternoon. I showed up around 1:30 and had to wait until 3:45. Still waiting on the official paperwork to be sent to me. Even though Wayne knew I had to get back to Reno it is my strong belief he was lackadaisical in getting my car serviced. Fortunately there was a loaner that made my visit more comfortable. My car is under warranty and is only 10 days owned by me so I would appreciate the detailed service records for the service call Wayne said he would email me the records on Tuesday It’s Friday as I type this More

Efficient and friendly service team and quick turnaround time for service. Process is very straightforward time for service. Process is very straightforward More

Kyle is a great service advisor and will keep you up to date on everything happening with your car. It was also pretty quick getting a loaner which is always nice. date on everything happening with your car. It was also pretty quick getting a loaner which is always nice. More

Speedy and good advice. Although the repair cost is not cheap, l’m satisfied with their service. Although the repair cost is not cheap, l’m satisfied with their service. More

Diagnosed problem. Repair significantly higher than independent BMW company. Service tech was very helpful and friendly. Repair significantly higher than independent BMW company. Service tech was very helpful and friendly. More

Brandon Casey is an excellent service advisor. He presented items my car needed and answered all my questions about them. He presented items my car needed and answered all my questions about them. More

Branden is amazing, he was super friendly and helpful! Excited to have him and BMW MV as a support for my vehicle when needed. Excited to have him and BMW MV as a support for my vehicle when needed. More

BMW of Mountain View, and especially my advisor, Kevin Loftus, provided exceptional care for my vehicle, ensuring it ran smoothly and efficiently. I am especially pleased with how conscientiously and meti Loftus, provided exceptional care for my vehicle, ensuring it ran smoothly and efficiently. I am especially pleased with how conscientiously and meticulously they communicated their work in detail. More

Kevin LOFTUS, my service rep, is the best… cares, follows up. Available via text…he’s a10+! up. Available via text…he’s a10+! More