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BMW of Mountain View - Service Center

Mountain View, CA

4.7
616 Reviews

616 Reviews of BMW of Mountain View - Service Center

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June 30, 2023

I had another great experience recently thanks to Branden Casey's helpfulness. Excellent service! Thanks More

by Alexey
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Branden Casey
Jul 05, 2023 -

BMW of Mountain View responded

Hi Alexey, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

June 30, 2023

Very professional, no long waiting, effective, provide best service that can not ask for more More

by Thingo31
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hugo
Jul 05, 2023 -

BMW of Mountain View responded

Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!

June 26, 2023

Super quick, the guy knew what he was doing and what I wanted. There was no drama “no additional things I should do”, plain and simple and quick! Loved it! More

by utsav25dk
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Jun 29, 2023 -

BMW of Mountain View responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 26, 2023

BMW of Mountain View service has improved over the past few years. While the physical environment is still very dated and drab, I found the personnel there to be helpful and knowledgeable. I was also ple More

by Blueman2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Wayne, my SA, was wonderful,
Jun 29, 2023 -

BMW of Mountain View responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 26, 2023

It is clean, well organized and friendly. Saturdays is the best time to come for service as the cars are not stacked up out into the street waiting. Tea or coffee would be nice down there lik More

by Kanin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin the Asian guy
Jun 29, 2023 -

BMW of Mountain View responded

Hi Kanin, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 26, 2023

Really impressive dealership. People great ,service great. Brandon Casey very helpful. Everything about the organization is first rate More

by barasch1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
brandon Casey
Jun 29, 2023 -

BMW of Mountain View responded

Hello, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 25, 2023

service was good and on time. they communicated well during the service and responsive to any questions More

by tytnam
Recommend Dealer
Yes
Employees Worked With
Branden Casey
Jun 28, 2023 -

BMW of Mountain View responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 22, 2023

The service was good but it took more than expected. At the end the offer me a ride for picking up the car. I appreciated that More

by gaedam83
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Casey Branden
Jun 26, 2023 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

June 20, 2023

Brandon Casey and Joe Wahler go above and beyond to provide the most incredible service to a very loyal BMW customer. When I have a concern they address it immediately and provide me with never ending More

by Vicki.wagner7054
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Casey Joe Wahler
Jun 23, 2023 -

BMW of Mountain View responded

Hi Vicki, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!

June 19, 2023

Marc is really helpful and understand my issues and concerns. Willing to help within his scope. More

by Alan
Recommend Dealer
Yes
Employees Worked With
Marc
Jun 22, 2023 -

BMW of Mountain View responded

Hi Alan, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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