BMW of Mountain View - Service Center

Danson was quick and responsive. Had fluent experience. The car wasn’t washed yet when I went for pick up and I had to wait but overall awesome work. Had fluent experience. The car wasn’t washed yet when I went for pick up and I had to wait but overall awesome work. More

This is the only place I take my BMW for service. Never disappointed. Best loaner cars Never disappointed. Best loaner cars More

Service here is super fast and service advisors are friendly and helpful. They provide valuable suggestions to fix your vehicle. friendly and helpful. They provide valuable suggestions to fix your vehicle. More

Hugo Cardenas went beyond the call of duty to ensure that all my service needs were met. Very profesional and fllow d up with phone calls letting me know the status of my vehicle. I’m very happy with your se all my service needs were met. Very profesional and fllow d up with phone calls letting me know the status of my vehicle. I’m very happy with your service More

Dealer is close to my Los Altos home, easy to get to. Purchased a 2023 430i convertable from dealer in Pleasanton but would like service at Mt View dealer. Had a few questions about operating the techn Purchased a 2023 430i convertable from dealer in Pleasanton but would like service at Mt View dealer. Had a few questions about operating the technology in car and a few issues with car operation so took car to Mt View dealer. Got a timely service date and time and was taken in as expected. The service department found only one issue that needed repair, a wind deflector sensor that didn't work and had to be replaced and had to be ordered. 2 weeks have passed and after a few inquires as to status of sensor no reply to inquires or notice from dealer as to when repair could be made. Can't remove deflector for a back seat passenger without constant dings and notices on dashboard noting deflector is missing, pretty irritating! More

Brought my 2022 X5M in for wheel noise and a windshield crack at the uppermost spot within the line of sight zone. Told replacement was the only option. $3800+. What to do? Replaced it. When it was re crack at the uppermost spot within the line of sight zone. Told replacement was the only option. $3800+. What to do? Replaced it. When it was returned to me, the HUD now has a glare right in the line of sight zone and the display is now very dim. The foreman drove my car, noted the glare and checked the display. He said the glare was from the extra shiny HUD screen and the console display was okay. They, my SA and the foreman, said they will see what they can do to work it out. Funny thing, I replaced the windshield for safety reasons (crack and potential risk to my safety) and was returned a version of my X5 M that is now 100% more unsafe due to the glare and my console display doesn’t work. It is under warranty but the windshield is not. Have a loaner and am remaining positive. May update this post as the saga continues. More

I always have a great experience at BMW Mountain View! Team always explains what will be done and why and does their best to accommodate my schedule! Special thank you to Justin and Branden! Team always explains what will be done and why and does their best to accommodate my schedule! Special thank you to Justin and Branden! More

Dealership does an outstanding job and Wayne Cheng is the best! He’s very professional and always goes out of his way to help me! best! He’s very professional and always goes out of his way to help me! More

Justin was very helpful, responsive, and courteous. Pricing is a bit outrageous, which I guess is not a surprise, but a deterrent to use the dealer in the future unless covered by warranty. Pricing is a bit outrageous, which I guess is not a surprise, but a deterrent to use the dealer in the future unless covered by warranty. More

Great service, made complex issue simple, good communication. Alway have had great service on regular visits. communication. Alway have had great service on regular visits. More