BMW of Mountain View - Service Center

Justin was my adviser and he was very kind,helpful. My car service is always done with care.Always,great service.Thanks everyone who was involved on my car service. My car service is always done with care.Always,great service.Thanks everyone who was involved on my car service. More

Justin, Cesar and the Loaner Team were awesome in assessing my vehicle needs and when an unexpected problem arose after departing the service center, i returned and the Loaner Team recognized my vehi assessing my vehicle needs and when an unexpected problem arose after departing the service center, i returned and the Loaner Team recognized my vehicle required immediate attention. The Loaner team received my vehicle and set me up with a loaner vehicle right away. Within 24 hrs the issue was resolved with full explanation and no charge. More

Daniel has been super helpful and responsive, helped resolve the problem provided meaningfully feedback, great experience resolve the problem provided meaningfully feedback, great experience More

Great experience with service from start to finish. I am grateful for Wayne C. as my advisor. He's very true in that sense and doesn't try to upsell on unnecessary services...very responsive and friend I am grateful for Wayne C. as my advisor. He's very true in that sense and doesn't try to upsell on unnecessary services...very responsive and friendly. The transparency of the video walkabout of my car's undercarriage that was sent to me is absolutely appreciated and this is SOO cool BMW does this. I also like the new loaner car staff. Very friendly! When I picked up my car, it came back detailed (which I requested)...Wayne did me a solid on that one by going above and beyond. This was the best service experience I've had. Thanks! More

Bmw staff very positive and happy to help. Although nothing was needed for the recall, it was a good chance to connect with bmw Although nothing was needed for the recall, it was a good chance to connect with bmw More

They did very good service, Fix the problem timely, Especially the short video tour of my car’s status, explained where I should pay more attention, Excellent job. timely, Especially the short video tour of my car’s status, explained where I should pay more attention, Excellent job. More

Had a good experience with the service department even though my car was from out of state though my car was from out of state More

My service writer Marc was very nice. My disappointment is due to expectations. When I scheduled my service they said I needed to be there at 7:30am for my appointment. My car was not tou My disappointment is due to expectations. When I scheduled my service they said I needed to be there at 7:30am for my appointment. My car was not touched for nearly 2 days. The diagnosis was what I told them it was and we had to wait another 2 days for parts. Why have me come in for a 7:30 appointment if you had no intention of working on it? More

...service writer Kyle has been efficient and effective for the past several years...glad he is still here... ...see Joe Wahler for a great deal of a lease or purchase... for the past several years...glad he is still here... ...see Joe Wahler for a great deal of a lease or purchase... More

Dealership meet my needs, was schedule, greeted, welcomed and accommodated. Use of car service, lyte, was welcomed. and accommodated. Use of car service, lyte, was welcomed. More