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BMW of Mountain View - Service Center

Mountain View, CA

4.7
616 Reviews

616 Reviews of BMW of Mountain View - Service Center

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October 06, 2023

Wayne was very helpful and completely accommodated my schedule. I was out of town and he sent detailed texts keeping me up to date. More

by Bmwperson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Oct 10, 2023 -

BMW of Mountain View responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 05, 2023

not cheap, but very high end service. include transportation solution for any case, and external car wash More

by Amir Dagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Nappi
Oct 07, 2023 -

BMW of Mountain View responded

Hi Amir, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 03, 2023

Always have an excellent experience every time I bring my car for service. My service advisor Daniel Martinez and the entire service team is very professional. The service is very thorough and completed in t More

by Ramon V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Martinez
Oct 05, 2023 -

BMW of Mountain View responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Mountain View. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!

October 02, 2023

The service advisor Marc Nappi is very professional. The service is thorough and was completed in timely manner. Great service. Highly recommended. More

by J Zhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Nappi
Oct 05, 2023 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 01, 2023

I took my 650 in for service and had an amazing experience. I was very pleased with the service received from Justin Wyatt, excellent customer service I highly recommend him. More

by vgamboa25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Wyatt
Oct 02, 2023 -

BMW of Mountain View responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 26, 2023

I like the video walk-throughs, service advisors are excellent and knowledgeable. It’s easy to drop the car off and pick it up. More

by bl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Osello
Sep 28, 2023 -

BMW of Mountain View responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

September 26, 2023

Branden was great and took care of the recall and extra work under warranty— all for free!! More

by Bimmer girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden
Sep 28, 2023 -

BMW of Mountain View responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

Sep 28, 2023 -

Bimmer girl responded

Branden was great and took care of the recall and extra work under warranty— all for free!!

September 26, 2023

I was satisfied with the way BMW MountainView took care of my BMW 5 Series. Very thorough on checking out the issues of my car. Kyle provided me timely updates when my car will be ready. I will definitely More

by Joanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 28, 2023 -

BMW of Mountain View responded

Hi Joanne, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

September 19, 2023

Dealership always performs service on time with quality! ! Excellent service by Wayne Chan!! I bought my last BMW here and highly recommend them!! More

by wldewald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Sep 22, 2023 -

BMW of Mountain View responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 19, 2023

Prompt and professional service, no pressuring or haggling for extra service. Provided good recommendations and explanations for the inspection More

by ts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Sep 20, 2023 -

BMW of Mountain View responded

Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

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