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BMW of Mountain View - Service Center

Mountain View, CA

4.7
618 Reviews

618 Reviews of BMW of Mountain View - Service Center

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April 07, 2025

BMW Mountain View always makes the service experience, from scheduling through payment, very efficient and timely. I enjoy the video inspection of my car, rides to and from the office, and clear communcat More

by james m
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Napi
Report | Print
April 02, 2025

Excellent service, my go-to shop. Service advisor is very responsible, and followed up with me by email. More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr, Hong
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Apr 07, 2025 -

BMW of Mountain View responded

Hi Jimmy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 27, 2025

Overall experience was good. Hugo was very professional and helpful. What affected my experience are: 1. I was assuming the car could be washed but there was no car wash. 2. More

by vxue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
Report | Print
Mar 01, 2025 -

BMW of Mountain View responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (650) 200-0149.

January 15, 2025

Highly competent and extremely customer oriented , exemplified by Wayne, my service coordinator . Very pleased with the dealer service More

by shibuyamike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Report | Print
Jan 19, 2025 -

BMW of Mountain View responded

Hi, we are very happy to have provided you with such a positive experience! Drive safe, and we'll see you on the road.

December 27, 2024

Had my car serviced here recently. The process was smooth, and the team was helpful. A good experience overall More

by Lou
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Israel Q
Report | Print
Dec 31, 2024 -

BMW of Mountain View responded

Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!

Jan 02, 2025 -

BMW of Mountain View responded

Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 23, 2024

Very good service, advisor explained required service and went through charges for all. Car was returned on time as promised in perfect clean condition. More

by ramkskamu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Dec 25, 2024 -

BMW of Mountain View responded

Hi, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!

December 18, 2024

Efficient service. Wayne took good care of me and my car. Got my Uber ride back and forth from home. More

by kimyu424
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Report | Print
Dec 21, 2024 -

BMW of Mountain View responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

December 16, 2024

Great service. Everything asked for was completed on time. The car was returned in perfect clean condition More

by netldy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Chen
Report | Print
Dec 20, 2024 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Dec 21, 2024 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 07, 2024

All the work was completed on time and I am satisfied with the service performed. More

by barcells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Casey
Report | Print
Dec 12, 2024 -

BMW of Mountain View responded

Hi Barcells, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 09, 2024

The process to receive the service is very smooth. Mr Israel is very helpful. Get back the car in good conditions. More

by yuanwei.chen49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Israel
Report | Print
Nov 12, 2024 -

BMW of Mountain View responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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