BMW of Mountain View - Service Center

Overall experience was good. Hugo was very professional and helpful. What affected my experience are: 1. I was assuming the car could be washed but there was no car wash. 2. Hugo was very professional and helpful. What affected my experience are: 1. I was assuming the car could be washed but there was no car wash. 2. I waited for 20min when I picked up my car but nobody showed up. I went to the front desk and was informed that they forgot to bring the car to me so I had to waited another 10min to get the car Other than that, everything went on pretty solid and smooth. More

Highly competent and extremely customer oriented , exemplified by Wayne, my service coordinator . Very pleased with the dealer service exemplified by Wayne, my service coordinator . Very pleased with the dealer service More

Had my car serviced here recently. The process was smooth, and the team was helpful. A good experience overall The process was smooth, and the team was helpful. A good experience overall More

Very good service, advisor explained required service and went through charges for all. Car was returned on time as promised in perfect clean condition. went through charges for all. Car was returned on time as promised in perfect clean condition. More

Efficient service. Wayne took good care of me and my car. Got my Uber ride back and forth from home. Wayne took good care of me and my car. Got my Uber ride back and forth from home. More

Great service. Everything asked for was completed on time. The car was returned in perfect clean condition Everything asked for was completed on time. The car was returned in perfect clean condition More

All the work was completed on time and I am satisfied with the service performed. with the service performed. More

The process to receive the service is very smooth. Mr Israel is very helpful. Get back the car in good conditions. Mr Israel is very helpful. Get back the car in good conditions. More

I want to thank Kevin T. at BMW Mountain View for the outstanding service on my 2024 BMW X5. He was professional, explained each step clearly, provided an accurate time estim at BMW Mountain View for the outstanding service on my 2024 BMW X5. He was professional, explained each step clearly, provided an accurate time estimate, and arranged my transportation. After completing the service, he reviewed the inspection details with me and made sure my car was spotless. Kevin is now my trusted BMW advisor, and I appreciate his positive attitude. More

Had my car in for scheduled maintenance and to have rodent damage repaired (which they found during the scheduled maintenance). They make it easy from start to finish. I appreciate the great service rodent damage repaired (which they found during the scheduled maintenance). They make it easy from start to finish. I appreciate the great service that they provide! More