BMW of Mountain View - Service Center

The process to receive the service is very smooth. Mr Israel is very helpful. Get back the car in good conditions. Mr Israel is very helpful. Get back the car in good conditions. More

I want to thank Kevin T. at BMW Mountain View for the outstanding service on my 2024 BMW X5. He was professional, explained each step clearly, provided an accurate time estim at BMW Mountain View for the outstanding service on my 2024 BMW X5. He was professional, explained each step clearly, provided an accurate time estimate, and arranged my transportation. After completing the service, he reviewed the inspection details with me and made sure my car was spotless. Kevin is now my trusted BMW advisor, and I appreciate his positive attitude. More

Had my car in for scheduled maintenance and to have rodent damage repaired (which they found during the scheduled maintenance). They make it easy from start to finish. I appreciate the great service rodent damage repaired (which they found during the scheduled maintenance). They make it easy from start to finish. I appreciate the great service that they provide! More

Speedy service that went above and beyond what I had brought my car in for. Originally I went in to have my car checked for a potential recall. Despite not requiring the work because my car turned out t brought my car in for. Originally I went in to have my car checked for a potential recall. Despite not requiring the work because my car turned out to be fine, BMW of Mountain View did a full inspection, checked the tire pressure, topped off various fluids, and even washed my car. And all of this extra stuff was free of charge. I love these guys!!!! More

I brought my 2018 BMW 540ix in on July 16, 2024 for a radiator leak, which was covered by my EasyCare warranty. Kevin suggested replacing the two high-pressure hoses as well, but informed me that this wo radiator leak, which was covered by my EasyCare warranty. Kevin suggested replacing the two high-pressure hoses as well, but informed me that this wouldn't be covered by EasyCare and quoted me $2,642 for the job. When I consulted with my family mechanic, he advised that BMW shouldn't be charging full labor for the hoses since the radiator was already being worked on, and the quoted price seemed excessive for just two hoses. This made me feel like I was being given a dishonest quote. I trusted the service team to provide an honest and accurate assessment, but I ultimately decided not to proceed with the hose replacement because I didn't feel confident in the fairness of the quote. More

Always helpful and effective service department. Convenient and easily accessed location as well, plus they are building more parking next door. Convenient and easily accessed location as well, plus they are building more parking next door. More

Justin was very professional, detail oriented. Car service was in and out about one hour and half. Car service was in and out about one hour and half. More

1 Star for Wayne Hong for his unwillingness to listen and support. All the no answers without explanation was not I expected at BMW. I had to ask for another advisor to have my car AC issue looked at (resch support. All the no answers without explanation was not I expected at BMW. I had to ask for another advisor to have my car AC issue looked at (rescheduled). 5 Star for Marc. Marc Nappi has always been great to work with. Highly recommended. More

Can’t say enough great things about this dealership. From buying to service. All are fantastic From buying to service. All are fantastic More

I recently purchased an X5 from BMW of Mountain View, and let me tell you, their service has been nothing short of disappointing. Just two weeks after the purchase, I noticed those rear air suspension bags l let me tell you, their service has been nothing short of disappointing. Just two weeks after the purchase, I noticed those rear air suspension bags leaking—mind you, this issue wasn’t even flagged during their so-called “multi-point inspection.” When I raised the issue, they had the audacity to inform me that their 90-day warranty conveniently excludes this specific item. Disappointed but hopeful, I had also went with the dealership-offered extended warranty, thinking I’d be covered. Well, guess what? Even that safety net won’t catch me. Apparently, the leaks were deemed pre-existing, as if my car came with a inspection report noting the torn air bags. Despite their claim of escalating the issue, communication has been lacking. I’ve had to repeatedly inquire about updates, and it’s been six weeks since I first brought my car in for service. Still, there’s no resolution regarding whether my warranty will cover the replacement. Regrettably, I cannot recommend BMW of Mountain View to anyone based on my experience. As a result, I’m currently in the process of canceling the extended warranty I purchased when buying the vehicle. More