BMW of Morristown

Stay Away from this Dealership I had nothing but problems at this dealership from the day I picked up the car. Upon delivery, the 5-series that I purchased did not have the specifi I had nothing but problems at this dealership from the day I picked up the car. Upon delivery, the 5-series that I purchased did not have the specific features that I requested from the sales person. When I told him this, he didn't offer to remedy the situation in any way. My service experiences have equally been problematic. In one case, despite the fact that I requested a loaner car when I made the appointment so I could go to work, the ladies at the front desk told me there were none left. Yet, there were several lined up against the wall in the garage. When I protested, the service manager came over and simply said, "Just give him a loaner." On other occasions, the car was returned with the presenting problem not fixed. In one case, they returned the car to me and the driver's door would not close. I couldn't believe the technician and the valet both drove it, and neither of them realized the door wouldn't close. In another instance, I received a call from my service advisor asking me to complete the customer survey and give him all "10s" or else he would lose his job. His performance was hardly worth a "10." I've owned several luxury cars over the years, and I have never had to file a complaint with a corporate office until I began to work with this dealership. I agree 100% with the other reviewers here: many of the employees are rude and have no customer service skills. I will never return to this dealership for sales or service. More

Great Service Exerience I can’t say enough about Carlos Duarte and the service team at BMW of Morristown! I picked up my new I3 on Christmas Eve, and luck would have it, i dr I can’t say enough about Carlos Duarte and the service team at BMW of Morristown! I picked up my new I3 on Christmas Eve, and luck would have it, i drove through a construction site and must have picked up a screw and got a flat as I pulled into my garage. I called Carlos Duarte, Service Director, who offered to send a flat bed to pick up the car for me at their cost – even though the flat had nothing to do with them. However I was able to plug the tire myself and didn’t need the flat bed. Though I am sure the plug would have held, Carlos insisted I bring the car into the shop the day after Christmas so they could take look at it. He met me there and insisted on replacing the tire, at no cost to me. This was my first experience with Morristown BMW and it was a terrific one. Thank you Carlos! More

Myles Beck was very rude and bad-mannered We bought our first BMW vehicle from BMW Morristown in 2013 and the experience was great. I left my review here on 12/9/2013 and I gave 5 stars for al We bought our first BMW vehicle from BMW Morristown in 2013 and the experience was great. I left my review here on 12/9/2013 and I gave 5 stars for all the categories. However, when I came back last Saturday, things were all changed. My wife and I came to the BMW Morristown on Saturday and tried to get a new SUV. Myles Beck was the sales person the front desk lady assigned to us. After we discussed, we decided to test drive the 2015 X6 50i. Myles told us the vehicle is parked 10 minutes away from us and he will drive the car back in 20 minutes. However my wife and I waited there for almost 2 hours for him to come back. He explained the car was in the snow and he needs to dig it out. OK, since we were trying to get it, 2 hours is fine. Then we tested the car on the road. Myles kept telling us how powerful the car is and how good looking it is, however, he has little knowledge about the car’s details such as packages and dimensions. And he is not even familiar with the Idrive system. We did a very short test drive and then we started to talk about the price. During the negotiation, Myles kept pushing us the take the price which is way above my expectation. Then after 2 hours of negotiation, we went to Stu (sales manager, a very nice sales person, I’m happy to do business with him in the future) and finally reached to a price which is near our budget range and we were about to get the car. However, as it’s already the late in the Saturday evening and both my wife and I were starving. And my wife and I were still debating on the details (such as budget, parking, purchasing or leasing). We decided to consider it during the weekend and come back in the following week. It’s a near 90K MSRP car and we don’t want to be pushed to make the purchase when we are not 100% comfortable. When I called Myles on Monday afternoon, I told him that I’m willing to get the car and shared with him my only concern is finding out a way to get out of my current lease contract. (I don’t want to have 2 cars at the same time as the parking in my apartment building is $300 per month). I asked Myles if there’s a chance BMW Morristown will take over my remaining lease as I’m going to get a new car here. Otherwise I may need to find a person to take my lease before I make the purchase. Myles shot at me on the phone directly and used the word “absurd” to describe me. I told him that I really want to buy the car and just need to figure out a way to get rid of my current car as soon as I can. He shot to me directly and told me “no chance”. He told me he never heard any examples that BMW will take over a lease. I told him that such examples existed before and asked him to consult with the senior sale manager. After he talked with the manager, he told me it’s possible that BMW Morristown will take over my remaining lease as long as my credit check is good. He told me that I need to come back and take the deal by the end of the day or I will never ever get that price if I cannot make it on Monday night. I told him that I cannot make it on Monday as my work place (NYC) is far away from the dealership, and I told him that I could guarantee to come back on Saturday morning. Then he shot at me again and used the word “disrespectful, absurd” as well as some cursing word. He blamed that I wasted him for 3 hours on Saturday and he has not make any money from me. I told him to watch the language as he already used a lot of impolite words during the conversation. He told me he doesn’t care and he doesn’t really need my business. Over the past 3 years, BMW Morristown treated me nicely and that’s why I came back to shop my second car. However, Myles attitude and his bad manners truly disappointed me! Not only because he has little knowledge about the BMW products, but also he is so rude and very impolite to the customer as deals went off. I cannot imagine how could a salesperson use so many cursing words to treat an existing customer. I sincerely hope senior management could do something to fix the issue. More

Marc bonano was very rude. Wanted to trade my car in. Gave me auction price. I would have to add four grand for a car that's three years older than my trade in haha. My car was Wanted to trade my car in. Gave me auction price. I would have to add four grand for a car that's three years older than my trade in haha. My car was worth more than theirs and they still wouldn't even give any wiggle room. He didn't take me seriously because I was only 21, but he didn't realize I'm very wealthy... I could have bought three cars in that lot if I wanted too. Went for the test drive, felt insulted. Whatever, not coming back. More

Unneeded service I had to go to this dealer early this year, because i got a notification that my go-to guy could not fix. So, I went to the BMW dealership. They fixed I had to go to this dealer early this year, because i got a notification that my go-to guy could not fix. So, I went to the BMW dealership. They fixed the issue, which was really a small repair. Apart from that, they gave me a report on 'needed' service for my 2008 BMW 525xi (60,000 miles). They came up with thousands of dollars of service that would be needed to avoid a failure of state inspection. I did not trust this, and did not do this service. My regular service guy confirmed that I did the right thing. Today I had my car inspected, and there were no issues. Based on my experiences with BMW of Morristown, I think you should try to avoid them. More

Best price and experience Mr. Shravan Patel is the best dealer one may ever work with. I showed up at the dealership on Friday evening just one hour before they close. Shravan Mr. Shravan Patel is the best dealer one may ever work with. I showed up at the dealership on Friday evening just one hour before they close. Shravan was very nice and patient, tookme for a test drive, sat down with me and picked the right car for me. He was very genuine and straightforward. No tricks no games. He made the shopping experience extremely pleasant and I got a very good deal on a nice 328xi. I felt like he is not selling the car to make profit, but sell the car for me to enjoy. He explained the contract carefully and explained the features of the car. He especially pointed out how to use the wiper since it was gonna rain the next day! I really appreciate it. After I got the car, Shravan followed up with me to address any questions I had. I recommend whoever shops for a BMW go to see Shravan! More

Michelle Goes above and Beyond! I have worked with Michele Clarke on 2 leases and will be seeing her for my third. She answers all calls and questions promptly and is very knowledgab I have worked with Michele Clarke on 2 leases and will be seeing her for my third. She answers all calls and questions promptly and is very knowledgable. She makes the whole leasing process a breeze! More