BMW of Monrovia - Service Center

Brought my nearly new CPO BMW in to have a light bulb replaced, and to have the battery checked. While my car was there, they also performed a recall service, for a brake booster hose replacement. This replaced, and to have the battery checked. While my car was there, they also performed a recall service, for a brake booster hose replacement. This service was supposed to take one day, and it ended up being three days. When I dropped my car off, I asked whether I would be given a loaner vehicle, or at least be reimbursed for a rental car, and was told no. This was extremely disappointing, since this is something that is expected for this class of car; Infiniti, Lexus, Mercedes Benz, all provide loaner cars to customers having warranty service done, and so do most BMW dealers. I also had to follow up several times with my SA to get status on my vehicle; not once did she call me to discuss what was going on with my car. I have now chosen a different BMW center to have my car serviced; Monrovia, you lost my business, and I will be sure to share my experience with as many people as I can. More

If I could give this place zero stars, I would. Beware! In my opinion, the mechanics here are the ones that they write all those auto repair scams articles about. We went in for regular maintenance and was In my opinion, the mechanics here are the ones that they write all those auto repair scams articles about. We went in for regular maintenance and was told we needed transmission work that ended up costing $1300.00, $900.00 of which they charged for 3 hrs of labor. The first day we got the car back, it leaked the whole contents of the coolant fluid on our garage floor. We were told there was a hole in the coolant tank and wanted to charge us another $135.00. Funny how before they had our car, there was NO leak whatsoever and afterwards, there's a leak sooo big that the whole tank is emptied out! Hey BMW of Monrovia, if you read this, you should make the hole smaller on the next victim so it's not so obvious you're the ones who created the hole! Bunch of crooks! Unfortunately, there's no way to prove anything. That's why you can't find anything written about what to do after you feel you've been scammed. More

My BMW got totaled in a car accident in May 2009. Therefore the extended maintenance program I purchased together with the car was not effective by then. Therefore I asked for a full refund from deal Therefore the extended maintenance program I purchased together with the car was not effective by then. Therefore I asked for a full refund from dealership BMW Monrovia. I was told that my case was qualified for the refund but the money would be returned from BMW north America. So I called BMW north America. They also told me the same story, I can get fully refund from BMW Monrovia. During the past half year, I made countless phone calls, like a ball kicked from this side to another. After BMW north America coordination, BMW Monrovia finance department gave me a form to complete the progress, which was Nov 2009. 2 Months later, I still did not get my money back and dropped by again. Now the big boss showed up, arrogant, cocky and extremely rude, "If BMW north America told you that it was us who should pay you back, he is wrong. No need to waste your time here. You should ask them or Assael BMW (the previous owner of BMW Monrovia, who does not exist any more)." I am about to sue them to get my money back. More

I purchased a 2002 BMW X5 certified pre-owned vehicle from Assael BMW, which now is BMW of Monrovia in 2008. I was interested in this car because it had a window sticker labled Certified Pre-Owned. Afte from Assael BMW, which now is BMW of Monrovia in 2008. I was interested in this car because it had a window sticker labled Certified Pre-Owned. After really getting on the highway I had noticed that the control arm bushing were bad, engine was making a whistling noise, brakes faulty, transmission was leaking, and the service engine soon light came on and off. I took the car back within a week to have these repairs fixed. The dealer would only fix the transmission, and said they could not duplicate the other problems. I spoke with almost everybody in the dealership about my concerns, I did not receive any help. I took my car back a total of 8 times within a year. Finaaly, after my warranty coverage expired they agreed that my car did in fact have these pre-existing problems. The service manager yelled at me in my face, and said, "you keep calling and comming back here and the answer is still no, and now your wasrranty is expired so there is nothing we are going to do. He told me I would have to pay for all repairs myself. At the time of purchase, I bought extra warranty coverage additional to the CPO warranty, and they would not honor the extra coverage for repairs. It seems as though this car was never a CPO vehicle because BMW of North America only had an enrollment date, but could not supply evidence that a CPO inspection was ever done on this vehicle. Also the high mileage would not permit this car to qualify, it had exceeded 2yrs of th 50k mark, which would have expired in 2007. When I purchased this vehicle, I was told by the salesman I would be able to see the CPO inspection checklist, and get a Consumer Information Statement. He told me that they have this information, not to worry, but they would have to locate it for me. After several phone calls, I was told that they were not the dealership who certified it, and I would have to contact the dealer who did the certifiaction. This was really sad, because BMW of Monrovia is the dealer who advertised this car as being certified pre-owned, which is false advertising. These are the issues I have had with this car purchase from Assael BMW/ BMW of Monrovia. 1. I found out that the dealers license was expired. 2. Carfax report said 1 owner, there were several reported on DMV VR report. 3. Vehicle was involved in dealer to dealer purchase, which would not qualify ths car be a CPO car. 4. Dealer failed to recondition car for sale. Sold me an unsafe vehicle for any highway. I am giving this rating so that others will not have to go through a nightmare like I have. Companies like this one should be investigated and dealt with to highest extent of the law. They are selling Lemon vehicles which is title branding and illegal. BUY BEWARE!!!! More

Where do I begin. I have a 2006 550i, which was purchased new at Monrovia BMW. Because I purchased the car there, they must service it or you do not get a free loaner. I have had numerous service purchased new at Monrovia BMW. Because I purchased the car there, they must service it or you do not get a free loaner. I have had numerous service headache. As with another reviewer on this site, I also had my alignment done (again, not covered under warranty), but it took them three times to get it straight, and the sterring wheel to be centered. Next, I had front and rear brakes done, problem is they did not actually do the rears. They charged BMW for the rear brakes per the repair order (free to customers for 4yrs/50k miles) but did not actually do them. When I went to pick up the car, I challenged them on this. After insisting they DID do them, a more SENIOR service tech (actually a cool guy) looked and confirmed they did not. After several appologies, they "reprimanded" the original jerk that did the services and sent me on my way. Oh yeah, that was before the killed by battery. Oh yeah, that was again, before they changed my radio stations to some random hispanic station (NO LIE!!!) That's right, my preset had been changed to a spanish radio station. They appologized again and sent me on my way. That is only a sample of the frustration I have had with them. In the end, however, I did purchase the vehicle off lease from BMW, but did so through New Century of Alhamba! Got over $12,000 off the lease residual, plus CPO warranty, plus 4 new tires, plus first two payments free (up to $1,000 each), plus they let me skip my last two lease payments AND gave me 0.9% financing for 36 months. BMW and New Century rock! Monrovia BMW sucks ! More

One of the worst BMW service dealer ever. They are friendly but the work they perform is horrible. I paid for alignment and had to bring it back twice to get it done right since they never got it done friendly but the work they perform is horrible. I paid for alignment and had to bring it back twice to get it done right since they never got it done right the first time. The worst is that they lied to me how it can't be done but they were able to do it the second time. Then there was the idrive programming. They programmed my idrive 3 times total to finally get it right. Then the vehicle check service. I really don't think they did anything since my coolant level low warning light came on within 24 hours after they performed a "Vehicle Check" service. What vehicle check? But they are friendly to you. They just can't do their jobs right. So if you want to talk to friendly people, you can go to this dealer for service on your BMW. However, don't expect to get your car fixed right the first time. You probably will have to bring it back two or three times and during those two or three times they will make up xx lies to you to try to convince you to not bring it back. More

Brought my 645cic in and they told me my rims were cracked and needs to be repaired. Rims are not covered under warranty. So I bought 4 brand new rims and 4 brand new tires. Two months later they told cracked and needs to be repaired. Rims are not covered under warranty. So I bought 4 brand new rims and 4 brand new tires. Two months later they told me my 530i rims were bent. This time all 4 rims were bent. I have never had cracked or bent rims my whole life with all the other cars I have driven. With them two cars with damaged rims in two months. I can't trust them anymore. More