BMW of Monrovia - Service Center

HORRIBLE SERVICE!!!!! The service and staff at Monrovia BMW are the worst!!! They are very particular business people: ONLY CARE ABOUT MONEY!!! Always try to make you do m The service and staff at Monrovia BMW are the worst!!! They are very particular business people: ONLY CARE ABOUT MONEY!!! Always try to make you do more services and more repairs. You want to get out without spending two or three thousand? NO WAY!!! The moment you have any questions, be careful, they will change face!!! The manager is so rude. He said: "We are running a business. Of course we want to make money." WATCH OUT!!THIS PLACE IS ALL ABOUT MAKING MONEY FOR THEMSELVES! WON'T AND NEVER CARE ABOUT CUSTOMERS!!!! More

the worst service I have ever had！！！！！！！！！！！！！！！！！！！ the worst service i have ever had!!!!!!!!!!!!!!!!!!!Don't go this stupid bmw car shop to buy any car or do any service!!!!!!!!! they did bad job and b the worst service i have ever had!!!!!!!!!!!!!!!!!!!Don't go this stupid bmw car shop to buy any car or do any service!!!!!!!!! they did bad job and bad service!!!!!!!!! More

100% service satisfaction Excellent service advisors, they make sure the repair and service done on time as promise. Offered me ride to and from house very comfortable waiting Excellent service advisors, they make sure the repair and service done on time as promise. Offered me ride to and from house very comfortable waiting area and offered lots of refreshment you can say luxury! More

Poor communications My engine light went on so I wanted to make a service appointment. I called and the switch board sent me to the service department and I got voice ma My engine light went on so I wanted to make a service appointment. I called and the switch board sent me to the service department and I got voice mail and left a message and the recording said they would call back. Three hours latter I called the service department directly and got voice mail and left another message. I called back again and left a voice mail. The next day (Fri) I called and got the service department's voice mail so I dailed 0 and the operator said she would walk over and give them my message. She switched me to service and I made the appointment for 11:20 am the same day. The service rep-Brooke-said they would do the 25,000 check up at the same time and it would probably be ready today and she would call me. No call so I call at 4:50 and couldn't get anyone in service or Brooke. I called 3 times on Sat and kept getting the service voice mail so I dailed 0 at 4:50 pm and the person said that the service department closes at 4:00 on Sat. even through the recording on the 0 says they are open until 5:00 on Sat. On Sun I called service several times and got a recording and dailed 0 and he said service is closed on Sun and no one has the key to get my car. On Mon I called and got voice mail from service and Brooke. Ten minutes later service called and said my car was ready but they couldn't take care of the service light because the problem part is on back order but that the car was no problem. Now I have to bring it back again for the back order part. POOR, POOR COMMUNICATION. More

Stay away from this awful place Back in 2009, I had my heart set on a BMW X5 and decided to give Monrovia BMW a visit. The salespeople refused to sell it for under MSRP, so I walked Back in 2009, I had my heart set on a BMW X5 and decided to give Monrovia BMW a visit. The salespeople refused to sell it for under MSRP, so I walked out of there. I have since purchased my X5 from New Century BMW in Alhambra and my service advisor, James Chiu, has been taking excellent care of me and my family car. I get a loaner car when the service takes more than 1 day and James communicates with me regularly to let me know how things were going. My X5 recently broke down and BMW roadside assistance refused to take me to New Century in Alhambra, instead dumping my car in Monrovia. When I arrived, I was not greeted or shown where to go. I was completely ignored for half an hour until I made a loud comment over my cell phone and it caught the attention of one of the service advisers. Thankfully, this service adviser wrote up the repair invoice but that was all she could do. No loaner car. No assistance with a rental. No shuttle offered. Two days later, the repairs had not begun and I was stranded without a vehicle. I demanded to speak with the service manager and luckily, he did listen to my situation. The repairs were completed the following day. The people at this dealership need to realize that many suburbanites rely on cars for survival. Stay away from Monrovia BMW. Buy and service your car at New Century BMW. More

aug 22th,2pm,i bring my car to bmw monrovia for car wash. i wait for 2 hours around 4pm. l ask them why it takes so long. Mr.cheng said he will check. 15mins lat er ,a technician brings back my key and said i wait for 2 hours around 4pm. l ask them why it takes so long. Mr.cheng said he will check. 15mins lat er ,a technician brings back my key and said its done. so l drive home and find out they did nothing if they er busy,they should let me know ahead More

I dealt with three different service reps. The number one issue I have is with the service work performed on my car. The technicians are horrible. I felt since the work done on my car was under warranty th issue I have is with the service work performed on my car. The technicians are horrible. I felt since the work done on my car was under warranty they did the bare minimum. One time after I picked up my car from being serviced, as I was driving home the coolant light went off. My car had no issues with the coolant prior to bringing it there. Another time they replaced a bulb in one of my head lights. After that, I kept on getting condensation in the light cover. Apparently, who ever repaired the light didn't seal the cover which is the cause for the condensation. I took back a while after to get fixed and they would not fix it. Their reason is that too much time lapsed from when the light was worked on to when I brought it in. Also, there were several times when the tech forgot to reset the service light. There is many more reasons why I am unhappy with them but too much to type. More

I bought a used 2007 BMW 5 series that still under warranty back to 2010. The previous owner bought it from Monrovia BMW so I've decided to continue all my service there. Later on I purchase a BMW warranty back to 2010. The previous owner bought it from Monrovia BMW so I've decided to continue all my service there. Later on I purchase a BMW genuine 6-disc CD player from another 5 series owner and give it to Monrovia BMW to install, they spent 2 days and then tell me that the CD player is not compatible with my car, however they already worked on it therefore they have to charge me 300 bucks for the labor. I said fine, then take my car to New Century BMW to do the exact same thing and New Century were able to program the new CD player without any problem. Later on I got my 300 bucks back through my credit card company. One cold day the battery dead in the morning so I send the car to Monrovia BMW again because they are closed by. And they refused to replace the battery for me because they said from my record, "I used to have an incompatible CD player" installed on my car and that CD player constantly draining the battery!!! That was 6 months ago!!! I got really angry and walk straight to the service manager and he basically acting like a dumb and listening to my complain and said there is nothing he can do. Later on I send the car to New Century BMW and they replace the battery without any question ask. From my conversation with the people working in Monrovia BMW, they used to be ASSAL BMW and own by private party but now they are directly under BMW USA. And that's exactly why they have very strict warranty policy then any other BMW dealers. More