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BMW of Monrovia

Monrovia, CA

Overview
Reviews
Vehicles
4.6
120 Reviews
BMW of Monrovia is located at 1425 South Mountain Avenue, Monrovia California 91016 and we're the premier BMW dealership in Los Angeles County. Our dealership is home to the best selection of new BMW and used luxury cars, and we would love an opportunity to earn your business. Our loyal customer base extends from our home town of Monrovia to Pasadena, West Covina, and the entire Orange County. Reasons customers prefer BMW of Monrovia over other dealerships in the area include our: Open showroom and guest area. Comfortable guest lounge with Wi-Fi, HDTV, and refreshments. Great selections of new and certified pre-owned vehicles. Friendly, knowledgeable, and bilingual staff.
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1425 Mountain Ave

Monrovia, CA

91016

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Showing 120 reviews

November 25, 2024

Monica (she’s associate) was very informative, kind and always willing to help with questions and assistance during the process. Neil also had the same qualities and tried to work with us. More

by Gloria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monica Perez and Neil
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Nov 26, 2024 -

BMW of Monrovia responded

Gloria, we are so happy to read such a great review about BMW of Monrovia! Thank you again for leaving us this response!

November 25, 2024

When you guys wanna sell me the car, every process was fast and simple, but when I wanna cancel the warranty, every process is complicated. No one picks up the phone and I cannot reach out anyone who is i More

by ligrace90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark, Brandon
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Dec 03, 2024 -

BMW of Monrovia responded

We sincerely apologize we did not meet your expectations during your visit with us. This is not the level of service or communication we strive to provide. We will address this with our team to ensure our policies are clearly communicated and upheld by everyone. We appreciate you bringing this to our attention and giving us the opportunity to improve. If you'd like to discuss this further, please reach out directly at (855) 627-5361 so we can better address your concerns. We value your business and hope to have the opportunity to better serve you in the future.

November 22, 2024

This is my fourth vehicle purchased from BMW Monrovia, the great service from Yuri keeps me coming back. More

by jewv1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri
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Nov 22, 2024 -

BMW of Monrovia responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 09, 2024

Wonderful experience! Would highly recommend and I plan on going back for future vehicle purchases. More

by stephanie.levine23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Kastseryn
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Nov 15, 2024 -

BMW of Monrovia responded

Hi Stephanie, thank you for taking the time to leave a review for us at BMW of Monrovia. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

November 04, 2024

This car was a GREAT BUY for sure! The mileage was so low, my husband and I feel like we bought a brand new car! And the sales rep (Yury) was so friendly, patient and shared some words More

by Lisa F
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yury
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Nov 09, 2024 -

BMW of Monrovia responded

Lisa, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

November 03, 2024

Yuri was the best! Accommodated every need. Can’t recommend Yuri enough, from test drive to financing it was the easiest purchase ever! More

by Nick S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Kastseryn
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Nov 09, 2024 -

BMW of Monrovia responded

Hi Nick, thank you for taking the time to leave a review for us at BMW of Monrovia. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

April 20, 2024

My experience with BMW of Monrovia has been disappointing. Despite numerous attempts to purchase a 2022 X4 from them, I’ve encountered multiple roadblocks and inefficiencies in their sales proc More

by wesbriash
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/A
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Nov 18, 2024 -

BMW of Monrovia responded

Thank you for sharing your experience. We apologize for the frustration and lack of communication you faced during your visit. Your feedback is invaluable, and we will address these issues to improve our sales process and responsiveness. If you’re open to it, we’d appreciate the chance to discuss your experience further and make things right. Thank you for bringing this to our attention.

February 27, 2024

Texted me said manager would call me about vehicle no one ever called or messaged me back then car sold 7 days later More

by skinsocal1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/a
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Nov 18, 2024 -

BMW of Monrovia responded

Thank you for sharing your experience. We sincerely apologize for the lack of follow-up and communication regarding the vehicle you were interested in. This is not the level of service we strive to provide, and we regret that we fell short in this instance. Your feedback is important and will be used to improve our communication processes. If there’s anything we can do to assist you further or make this right, please don’t hesitate to reach out. Thank you for bringing this to our attention.

January 22, 2024

They sold me a Toyota Corolla with approximately about 42,000 miles. I only put 80,000 miles on it and the CVT transmission went out. More

by bryant
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Devon Hsieh
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Nov 18, 2024 -

BMW of Monrovia responded

Thank you for sharing your experience with us. Your feedback is important, and we would appreciate the opportunity to discuss this further to see if there is any way we can assist you. Please reach out to our service team or contact us directly so we can better understand the situation and help where we can. Thank you for bringing this to our attention, and we hope to regain your trust.

July 30, 2022

The BMW dealership in Monrovia California is one of the slowest moving dealership to ever go too. I dropped my car off for a oil change at 11:20am and did not get back into my car until 3pm. I was the only More

by FBMWforlife01
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mr.west
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