BMW of Monrovia

They just disappeared after selling the car!! I have questions and pending items I need resolved, but they are completely unresponsive and careless. Their finance guy - Frank talks in a demeaning and co questions and pending items I need resolved, but they are completely unresponsive and careless. Their finance guy - Frank talks in a demeaning and condescending manner. Deal with them on your terms and don't buy before you have everything you need from them. More

I went up to Monrovia from Newport Beach after seeing a 2010 535i on cars.com. After walking into the dealership, I was welcomed after only a few minutes wait by a Sales Manager, Tomas Cervantes. I test d 2010 535i on cars.com. After walking into the dealership, I was welcomed after only a few minutes wait by a Sales Manager, Tomas Cervantes. I test drove 2 cars and decided that I liked the 535i which I had seen on the Internet and started the negotiation with Tomas. Within 30 minutes, we had concluded the negotiations and we shook hands on a deal. The entire experience was professional and efficient. I can highly recommend the dealership and especially Tomas! More

I dealt with three different service reps. The number one issue I have is with the service work performed on my car. The technicians are horrible. I felt since the work done on my car was under warranty th issue I have is with the service work performed on my car. The technicians are horrible. I felt since the work done on my car was under warranty they did the bare minimum. One time after I picked up my car from being serviced, as I was driving home the coolant light went off. My car had no issues with the coolant prior to bringing it there. Another time they replaced a bulb in one of my head lights. After that, I kept on getting condensation in the light cover. Apparently, who ever repaired the light didn't seal the cover which is the cause for the condensation. I took back a while after to get fixed and they would not fix it. Their reason is that too much time lapsed from when the light was worked on to when I brought it in. Also, there were several times when the tech forgot to reset the service light. There is many more reasons why I am unhappy with them but too much to type. More

I bought a used 2007 BMW 5 series that still under warranty back to 2010. The previous owner bought it from Monrovia BMW so I've decided to continue all my service there. Later on I purchase a BMW warranty back to 2010. The previous owner bought it from Monrovia BMW so I've decided to continue all my service there. Later on I purchase a BMW genuine 6-disc CD player from another 5 series owner and give it to Monrovia BMW to install, they spent 2 days and then tell me that the CD player is not compatible with my car, however they already worked on it therefore they have to charge me 300 bucks for the labor. I said fine, then take my car to New Century BMW to do the exact same thing and New Century were able to program the new CD player without any problem. Later on I got my 300 bucks back through my credit card company. One cold day the battery dead in the morning so I send the car to Monrovia BMW again because they are closed by. And they refused to replace the battery for me because they said from my record, "I used to have an incompatible CD player" installed on my car and that CD player constantly draining the battery!!! That was 6 months ago!!! I got really angry and walk straight to the service manager and he basically acting like a dumb and listening to my complain and said there is nothing he can do. Later on I send the car to New Century BMW and they replace the battery without any question ask. From my conversation with the people working in Monrovia BMW, they used to be ASSAL BMW and own by private party but now they are directly under BMW USA. And that's exactly why they have very strict warranty policy then any other BMW dealers. More

Brought my nearly new CPO BMW in to have a light bulb replaced, and to have the battery checked. While my car was there, they also performed a recall service, for a brake booster hose replacement. This replaced, and to have the battery checked. While my car was there, they also performed a recall service, for a brake booster hose replacement. This service was supposed to take one day, and it ended up being three days. When I dropped my car off, I asked whether I would be given a loaner vehicle, or at least be reimbursed for a rental car, and was told no. This was extremely disappointing, since this is something that is expected for this class of car; Infiniti, Lexus, Mercedes Benz, all provide loaner cars to customers having warranty service done, and so do most BMW dealers. I also had to follow up several times with my SA to get status on my vehicle; not once did she call me to discuss what was going on with my car. I have now chosen a different BMW center to have my car serviced; Monrovia, you lost my business, and I will be sure to share my experience with as many people as I can. More

The dealers were not knowledgable about the car. Their communication skills and overall customer service was very poor. They handled the contract agreement process very poorly and I had to go back and re communication skills and overall customer service was very poor. They handled the contract agreement process very poorly and I had to go back and re-sign my contract for a mistake they made initially. I definitely do not recommend this dealership. More

I went to the dealership and we agreed on $2000 down with payments of $468.52. The sales manager sent the wrong information over to the finance department and they charged me $3000 instead. I did not notic payments of $468.52. The sales manager sent the wrong information over to the finance department and they charged me $3000 instead. I did not notice the difference until I received my credit card bill which had the $3000 charge. I went back to the dealership and they said they couldn't do anything to help me. They changed the deal on me without consulting me and sold me the car with a higher down payment and higher monthly payments then had been discussed with me. Even the salesmen remembered the deal we agreed on and I have the paperwork with the details of the deal still. More

In my search for a Silver 2008 BMW 328i on the internet, Ike Inyama (Internet Sales Manager) was the only salesman who got back to me with a price that I could not pass up on. He showed me he was serious ab Ike Inyama (Internet Sales Manager) was the only salesman who got back to me with a price that I could not pass up on. He showed me he was serious about doing business by picking out a car that met my expectations and knocking down his "internet sales price"...enough to where I was willing to drive 45 minutes to see him in person. He is a no games, no pressure, "I'm here to win your business" type-of-guy. He really knows BMW cars and gave me and my wife a good run down on the 328i. He made the car buying experience fast and friendly!!! I even checked on what customers were saying about him on the internet...and it's all positive!!! I would definitely buy from him again!!! More

The WORST!!! Horrible, rude salespeople! One would think in this economy, people would provide good customer service. Not here! I have a new BMW that is still under warranty and had some simple ques think in this economy, people would provide good customer service. Not here! I have a new BMW that is still under warranty and had some simple questions about some of the controls in the car. I pulled on this lot on a Sunday and parked...and waited, and waited - as a man, who obviously worked there, took pictures of a car next to me. He looked right at me and continued to go about what he was doing, so I got out of the car, thinking that would let him (or someone) know I needed assistance - still ignored. I finally asked if there was someone who could help me. He said, "What do you need, service? They're closed today." I said, "Well, not really. I was just hoping someone could show me how to use..." He cut me off, put his hand in my face and said, "These guys work on commission." As I tried to explain that my car is under warranty and according to my contract I can take it to ANY BMW dealership with questions. He continued to interrupt me and told me to "get off his lot!" Really?? Is that how you talk to a customer? BMW North America will hear about this and so will the GM of this store. DO NOT BUY YOUR BMW HERE!!!! More

If I could give this place zero stars, I would. Beware! In my opinion, the mechanics here are the ones that they write all those auto repair scams articles about. We went in for regular maintenance and was In my opinion, the mechanics here are the ones that they write all those auto repair scams articles about. We went in for regular maintenance and was told we needed transmission work that ended up costing $1300.00, $900.00 of which they charged for 3 hrs of labor. The first day we got the car back, it leaked the whole contents of the coolant fluid on our garage floor. We were told there was a hole in the coolant tank and wanted to charge us another $135.00. Funny how before they had our car, there was NO leak whatsoever and afterwards, there's a leak sooo big that the whole tank is emptied out! Hey BMW of Monrovia, if you read this, you should make the hole smaller on the next victim so it's not so obvious you're the ones who created the hole! Bunch of crooks! Unfortunately, there's no way to prove anything. That's why you can't find anything written about what to do after you feel you've been scammed. More