BMW of Monrovia

Poor communications My engine light went on so I wanted to make a service appointment. I called and the switch board sent me to the service department and I got voice ma My engine light went on so I wanted to make a service appointment. I called and the switch board sent me to the service department and I got voice mail and left a message and the recording said they would call back. Three hours latter I called the service department directly and got voice mail and left another message. I called back again and left a voice mail. The next day (Fri) I called and got the service department's voice mail so I dailed 0 and the operator said she would walk over and give them my message. She switched me to service and I made the appointment for 11:20 am the same day. The service rep-Brooke-said they would do the 25,000 check up at the same time and it would probably be ready today and she would call me. No call so I call at 4:50 and couldn't get anyone in service or Brooke. I called 3 times on Sat and kept getting the service voice mail so I dailed 0 at 4:50 pm and the person said that the service department closes at 4:00 on Sat. even through the recording on the 0 says they are open until 5:00 on Sat. On Sun I called service several times and got a recording and dailed 0 and he said service is closed on Sun and no one has the key to get my car. On Mon I called and got voice mail from service and Brooke. Ten minutes later service called and said my car was ready but they couldn't take care of the service light because the problem part is on back order but that the car was no problem. Now I have to bring it back again for the back order part. POOR, POOR COMMUNICATION. More

Internet sales I had been contact with Georges and his assistant for a couple of days about a few vehicles we liked. We drove out there, looked at them, decided one I had been contact with Georges and his assistant for a couple of days about a few vehicles we liked. We drove out there, looked at them, decided one one, and we drove away with it within about 1.5 hours from start to finish. They were very very friendly and not pushy... More

0 star I've scheduled a test drive for a 328i last wednesday for saturday. Nor they didn't called back to cancel that appoitment but they even sold that car. I've scheduled a test drive for a 328i last wednesday for saturday. Nor they didn't called back to cancel that appoitment but they even sold that car. They called back today - tuesday asking me if i will accept another car. Outrageous customer service More

Stay away from this awful place Back in 2009, I had my heart set on a BMW X5 and decided to give Monrovia BMW a visit. The salespeople refused to sell it for under MSRP, so I walked Back in 2009, I had my heart set on a BMW X5 and decided to give Monrovia BMW a visit. The salespeople refused to sell it for under MSRP, so I walked out of there. I have since purchased my X5 from New Century BMW in Alhambra and my service advisor, James Chiu, has been taking excellent care of me and my family car. I get a loaner car when the service takes more than 1 day and James communicates with me regularly to let me know how things were going. My X5 recently broke down and BMW roadside assistance refused to take me to New Century in Alhambra, instead dumping my car in Monrovia. When I arrived, I was not greeted or shown where to go. I was completely ignored for half an hour until I made a loud comment over my cell phone and it caught the attention of one of the service advisers. Thankfully, this service adviser wrote up the repair invoice but that was all she could do. No loaner car. No assistance with a rental. No shuttle offered. Two days later, the repairs had not begun and I was stranded without a vehicle. I demanded to speak with the service manager and luckily, he did listen to my situation. The repairs were completed the following day. The people at this dealership need to realize that many suburbanites rely on cars for survival. Stay away from Monrovia BMW. Buy and service your car at New Century BMW. More

horrible experience with christopher I came to BMW of Monrovia to purchase a new vehicle. The sales associate I spoke to, Christopher, handled everything poorly. While speaking to him abo I came to BMW of Monrovia to purchase a new vehicle. The sales associate I spoke to, Christopher, handled everything poorly. While speaking to him about the price, he would lowball me. Initially giving us a price, then contacting us with another and then taking out warranty for all 4 years on the vehicle. The prices he would give us got more and more expensive as we asked, same vehicle we were looking at with same equipment might I add. Hr was simply playing games with us. He w as not a responsible sales associate. The overall vibe I got from this dealership was horrible. DO NOT GO TO THIS DEALERSHIP. WASTE OF TIME. More

This dealer was friendly, gave me the opportunity to test drive multiple vehicles, and leased a car to me at a very reasoanble price. So far so good. However, there is a hole exposed in the rear bumper bec drive multiple vehicles, and leased a car to me at a very reasoanble price. So far so good. However, there is a hole exposed in the rear bumper because the piece that covers the hook used to tow the car is missing. It was missing at the time I leased the car, so they promised that they would order one and have it sent to me within a couple of weeks. Over a month later, I finally received it, but it was the wrong size. I went to the dealer and they admitted their mistake and promised to order the correct piece immediately. That was about a month ago. I hadn't heard from them since. When I called today, I was told that it was on backorder and that they had no idea if or when I would receive it. So now the deal that seemed so good at first doesn't seem that way anymore, since I'm driving a car that doesn't look very nice (with that piece missing). ALSO, because the piece they sent was too small, it fell in the gap behind the bumper when I tried to install it. I went to the dealer to ask them to remove it. They said that they would have to remove the bumper to get at it and that I would be charged for that "service." I pointed out that the problem only occurred because of their mistake (in sending the wrong size piece to me), but that didn't pursuade them to do it without charge. That is unbelievably poor customer service. More

aug 22th,2pm,i bring my car to bmw monrovia for car wash. i wait for 2 hours around 4pm. l ask them why it takes so long. Mr.cheng said he will check. 15mins lat er ,a technician brings back my key and said i wait for 2 hours around 4pm. l ask them why it takes so long. Mr.cheng said he will check. 15mins lat er ,a technician brings back my key and said its done. so l drive home and find out they did nothing if they er busy,they should let me know ahead More