BMW of Monrovia

Discrimiation Dealership I have went to different BMW dealerships. This was the first time I had my vehicle serviced at this dealership and this will be the last time because I have went to different BMW dealerships. This was the first time I had my vehicle serviced at this dealership and this will be the last time because this is the worst one in the Los Angeles area I have been to. Their service manager is very unprofessional and made fun of me being not speak good English. He told me that " YOUR ENGLISH IS NOT GOOD. I WAS BORN IN ENGLAND AND I SPEAK FLUENT ENGLISH. BETTER THAN YOU." He also told me that you don't have to service your vehicle here and you can go to other dealership if you want. Basically, as a manager, he is asking a first time customer not to come back to their business. So how can your business survive without returning customers? First time to hear that from a manager. At the end, when I am ready to pick up my vehicle, the service manager told me that they could not find my vehicle and my vehicle was picked up by my wife. Luckily it was my wife. What if it is someone else? How can a dealership releases a vehicle to some one other than the owner of the vehicle! That was before I made the payment at the cashier! Terrible management and very unorganized! Not recommend to go to this dealership if you don't speak fluent English and if you don't want your vehicle to be picked up by someone else. Go to New Century BMW. They are much more better. At least if you don't speak good English, they will still treat you as a customer and will not make fun of you! More

HORRIBLE SERVICE!!!!! The service and staff at Monrovia BMW are the worst!!! They are very particular business people: ONLY CARE ABOUT MONEY!!! Always try to make you do m The service and staff at Monrovia BMW are the worst!!! They are very particular business people: ONLY CARE ABOUT MONEY!!! Always try to make you do more services and more repairs. You want to get out without spending two or three thousand? NO WAY!!! The moment you have any questions, be careful, they will change face!!! The manager is so rude. He said: "We are running a business. Of course we want to make money." WATCH OUT!!THIS PLACE IS ALL ABOUT MAKING MONEY FOR THEMSELVES! WON'T AND NEVER CARE ABOUT CUSTOMERS!!!! More

the worst service I have ever had！！！！！！！！！！！！！！！！！！！ the worst service i have ever had!!!!!!!!!!!!!!!!!!!Don't go this stupid bmw car shop to buy any car or do any service!!!!!!!!! they did bad job and b the worst service i have ever had!!!!!!!!!!!!!!!!!!!Don't go this stupid bmw car shop to buy any car or do any service!!!!!!!!! they did bad job and bad service!!!!!!!!! More

CPO Buyer Beware Here is my review, maybe it will save someone else from having a similar experience...I located the exact car I was looking for in '16 on the BMW of N Here is my review, maybe it will save someone else from having a similar experience...I located the exact car I was looking for in '16 on the BMW of North America website in the CPO section at this out of state dealership in Ca. It was a 2013 750i with 16k miles..was told the approx 55k asking price was non-negotiable due to it being an executive lease turn in, in perfect condition, with clean carfax/carcheck reviews..I wired the funds and had the car shipped to me in Az (I will skip the details of the finance dept selling me a $3500 1 year "gold wrap" extended warranty but misrepresenting it as a 4 year warranty)recently I went to test drive a BMW SUV and agreed to a trade in inspection on the 7 series and upon returning to the lot was told the dealership wouldn't consider my car for trade in because of the extensive body/paint work history,,the salesman pointed out things that now are very obvious, stated the car should not have been sold as a certified pre-owned because to qualify it can only have undergone work on a maximum of 2 body panels, that the car was a ticking time bomb, Monrovia's business reputation was known to be poor, and recommended that I take the car for a full body inspection. In summary the Penske Auto Body Collision shop inspection found 14 separate panel areas on the car were worked on, including both bumpers, all 4 doors, both rear quarter panels, the roof, a windshield pillar and fender. The report notes the "texture/sheen on the vehicle is very inconsistent, dull spots, swirls, runs, peeling, overspray present all over the vehicle and on some moldings and seals"". Further, they were able to determine the paint thickness varied from a norm of approx 4ml all the way up to 16.6 ml. So I contacted BMW of Monrovia assuming this was an honest but careless mistake on their part, certain they would be willing to discuss this and take some responsibility. That was not the case. The management was very difficult to reach, and when I did eventually speak to someone, I was told that "this sort of thing happens all the time, people repair damaged cars then turn them in off lease". Because I was having such a difficult time reaching BMW of Monrovia's management, I also reached out to BMW of North America's customer service department, but they said although I'd located the car on their website, it was only a "marketplace" for independent dealers, and that they had no control over the dealers. Despite placing numerous calls to them requesting guidance on how to proceed with unwinding or remaking the deal with Monrovia, they were not returned. So having gotten nowhere with either Monrovia or BMW of North America Customer Service, I felt there was no option other than to consult an attorney for representation. Thus far, BMW of North America, Sonic (the dealerships owner) and Monrovia have chosen to disregard my legal representatives overtures to discuss the issue. So, the difficult lessons I've learned here are that a Certified Pre-Owned BMW isn't a reliable clean car, (even when represented on the BMW of North America website), that Carfax and Carcheck can be unreliable, that BMW of North America apparently has no interest or leverage in assisting its customers even when its vehicles are grossly misrepresented by one of their dealers, and that at best, Sonic BMW of Monrovia either has a terribly performing certification process, or at worst engages in unethical business practices. Given their complete lack of concern and having since found similar reviews online the evidence, unfortunately, appears to lean towards the latter. More

Will over charge you fees than agreed on! Beware when you sign your contract! This dealer will charge you extra fees more than you agreed on! When you call back to complaint, the manager Yahia Beware when you sign your contract! This dealer will charge you extra fees more than you agreed on! When you call back to complaint, the manager Yahia Zabdie will tell you to "HAVE A NICE DAY!" Once they have your money they are done with you! Agreed to pay $36 in Non Taxable fees and end up getting charged for $102.25 for fees ($66.25) over the fees I was suppose to pay. They will tell you the dealer is a big company and doesn't need the $66.25. Yeah sure multiply that number by a 100 customers. Remember one thing: there is no law saying that the buyer has to pay the smog fee or the electronic vehicle transfer fee! Both of them are NON-GOVERNMENTAL FEES! They told me to talk to DMV LOL!!! Add to list Edit More

100% service satisfaction Excellent service advisors, they make sure the repair and service done on time as promise. Offered me ride to and from house very comfortable waiting Excellent service advisors, they make sure the repair and service done on time as promise. Offered me ride to and from house very comfortable waiting area and offered lots of refreshment you can say luxury! More

Very Bad Customer Service I usually don't write a review. But I had to write this one because it was a really bad experience. I walked into the dealership wanting to test drive I usually don't write a review. But I had to write this one because it was a really bad experience. I walked into the dealership wanting to test drive the X4 M40i. After waiting for 5-10 mins, I was able to test drive the car, and I loved it. I was greeted by "Ivan Lo", who helped me on the pricing for the new X4. He showed me the BMW website, and told me that the current offers on the official BMW website is basically a lie. Haha. It's a way to attract customers to the dealership, but the price is usually more. He told me I will be paying around $700-$900 a month with a down payment for this car depending if I want to lease or buy. This is when the bad experience starts. I told him I did my research at home, and I showed him how I can "lease" a X4 M40i for $600 a month with $0 down payment, but I want it for $550. I showed him TrueCar price data, and he told me that's wrong. I kept wanting to explain to him my basic math on how I can get that number, but he kept rudely interrupting me while I was taking, and telling me my math is wrong. Finally I said politely, "please bear with me for few minutes while I explain how I get that number, and you can tell me if I'm wrong". Then finally, he decided to listen to me. Meanwhile, he was being very disrespectful, and he was shaking his head the whole time. I did the math on my phone with Out the Door price of $58k, with 0.0% APR to keep the math simple. After 60 months, the car is mine and I pay $967 a month. If I decide to sell the car after 5 years(60 months), I asked him how much do you think it will cost? He said "I don't know. Maybe 1/3 of the original price. Less than $20k." First of all, he didn't know the price on used cars or he's trying to be shady and lie to me. Second of all, in my opinion, that's really cheap for a used 5 year old BMW X4 M40i with 50k miles. I would get that instead of a new Toyota Corolla in a heart beat. Haha. But anyways, I told him that I did research on how much a 5 year old - 2012 X3 with 50k miles would cost. It's around $21k-$22k. But that's only a X3 base model. So I would imagine X4 M40i would a little more. So finally the math becomes $58k-$22k=$36k/60 months = $600/month, $0 down, no mileage limit for 5 year "lease". I said to him, "that's too much, and if it's $550, then we have a deal". But he didn't understand me or want to negotiate a deal with me. I got the feeling that he doesn't want to talk to me. So I decided to just leave, because even if they give it to me for $550, I don't think I want to lease a car there. This is actually my second bad experience with this dealership. They charged me $900 for a small window shield rock chip when I returned my 328i lease. Even though we had a good relationship with the fleet manager, George Zhou. He didn't do anything about it, and he just lost a customer. Oh well. I hope other people will get a better experience than me. But I gave it a second chance, but too bad it didn't work out. Too bad they don't understand customer experience is the most important. Not only they will lose me as a customer, after this review, they will lose even more. Go to nearby dealerships instead, don't waste your time here like I did. More

528i purchase This was by far, the easiest purchase of a vehicle. Jonathan (salesman) was extremely helpful and suggested best way to deal with the trade-in of a le This was by far, the easiest purchase of a vehicle. Jonathan (salesman) was extremely helpful and suggested best way to deal with the trade-in of a lease vehicle. Jonathan is easy going and humble. I highly recommend him. I am very satisfied with my purchase of my 528i BMW. Sweet ride! More

Great Experience Thank you so much Tracy Molnar for finding me my dream car. You and your team were amazing!! From the first phone call to the day my car was deliver Thank you so much Tracy Molnar for finding me my dream car. You and your team were amazing!! From the first phone call to the day my car was delivered to my office, Tracy and the BMW team provided everything I needed. They were so professional, helpful and very friendly and buying my convertible BMW was a great experience. More

Consistently awesome I've been coming here for a while and they are always so helpful and friendly. No pressure sale and great service. They just built a brand new deal I've been coming here for a while and they are always so helpful and friendly. No pressure sale and great service. They just built a brand new dealership and it's gorgeous, even more fun to come in and get an oil change. I highly recommend this dealership for everything BMW. More