BMW of Monrovia

Driver's side door panel is loose a few days after purchase I purchased a low-mileage CPO (640i). Ari is a very good salesman - I have nothing for him but praise. However, a few days after picking up the car, t I purchased a low-mileage CPO (640i). Ari is a very good salesman - I have nothing for him but praise. However, a few days after picking up the car, the door panel became loose, which seems to be a common problem with bimmers. I called the dealership, the sales manager and my salesman, hoping that somebody other than me would be outraged over the sale of a defective CPO. To this day, no reply. More

Great dealer to buy a BMW First time in BMW Monrovia. Yes, we drove a new X3 Xdrive home happily. Pik, a nice young man, came to us and took care of everything professionally First time in BMW Monrovia. Yes, we drove a new X3 Xdrive home happily. Pik, a nice young man, came to us and took care of everything professionally. Also Ryan Li, the Sales Manager, an experienced and knowledgeable person to work with! More

They screwed me only wanted to make a sale Worst BMW dealership I have ever been to. Purchased a vehicle there and I'm really regretting it. Thanks to an pushy xxx saleedsman who screwed me ... Worst BMW dealership I have ever been to. Purchased a vehicle there and I'm really regretting it. Thanks to an pushy xxx saleedsman who screwed me ...made an out of state purchased..I specifically told the salesman that I wanted to register my vehicle in my resident home state. Long story short they registered my vechicle in California instead of my resident state and now I have to pay twice to get my car registered in my home state. Tried contacting them about...I was being ignored...no response.so now I'm filing a claim against them through the state attorney general. Thanks for nothing BMW of Monrovia.i definitely believe in karma. hope they get what they deserve. Buyers beware I know all salesmen are about making a sale....stay away More

From gas hog, to gas machine!!! My fiancé and I had been looking at BMW’s online, as we were looking to trade in his truck, due to his job requiring him to drive to San Diego, from t My fiancé and I had been looking at BMW’s online, as we were looking to trade in his truck, due to his job requiring him to drive to San Diego, from the high desert, everyday, and the gas mileage in his truck, was far less than satisfactory. So we started looking at BMW’s, online, and the ones we were most interested in, just so happened to be from BMW of Monrovia. So we decided to give it a shot and take a trip, down the hill, to see what we could do. When we arrived, we walked in the front doors and were greeted by a salesman, who was sitting at a podium, with a welcoming smile, and he asked us how he could help us. I explained to him that we were interested in purchasing a BMW, and we just needed some help, to look at and discuss our options. He introduced himself as Pik and the rest was history. Pik was one of the most down to earth people we have ever had the opportunity of doing business with. He was patient and kind, and most importantly, knowledgeable in his field. He knew what we needed and wanted to do, and he wasn’t going to stop, until he made it happen. Pik went above and beyond, not only to make sure our experience at BMW of Monrovia, was the best of its kind, but to make sure my family and I were going to do what we so desperately needed to do, and that was to trade in my fiancé’s truck for a car with significantly better gas mileage. As difficult as it was, to leave the truck behind, (yes, tears were shed, because ultimately my fiancé is a man of his trucks, and my 2 year old son absolutely adored his daddy’s truck and going for rides), however, we made the financially smarter decision to say goodbye to the truck, and we were ultimately able to trade in a gas hog, for a gas machine, and drive away in a 2018 BMW 330i, and we couldn’t be happier with our car, our gas mileage savings, our experience, and our customer service, and we owe it all to Pik and the team at BMW of Monrovia. And I must say, the feelings of not having a truck (for now), have so quickly become a thing of the past, as my fiancé is absolutely loving driving to work, in style, knowing he’s saving money, while he’s driving!! So from the bottom of my heart, and the hearts of my family, THANK YOU!! You guys ROCK!! :) More

Used car issues, bad customer service, If I could give this place zero stars I would! I bought a used bmw here and it has been the worst car buying experience I have ever had. I have owned If I could give this place zero stars I would! I bought a used bmw here and it has been the worst car buying experience I have ever had. I have owned many cars. Within the first few days of driving the car my engine light went on. It took me two weeks to get them to agree to see the vehicle and then after that they only covered half of the repair work. Which I get it, I bought a used vehicle but it was the thermostat that needed to be replaced. The lock on the door didn't work (my mistake for not checking). Make sure you check ALL your doors. Well within the first month of owning my vehicle my engine light came on AGAIN the second time for something different! This time the timing belt needs to be replaced and the car has been inoperable for over a week sitting at the bmw of buena park. The service advisor there told me that bmw of Monrovia sold me a piece of junk car and to call my salesman. Meanwhile, buena park bmw tried to get bmw corporate to replace it as I am close to the 70k warranty mark. I reached out to my salesman and he did not care that he sold me a crap car. I asked him to have the used car manager and service manager call me and he said that I can call the mainline and ask for them myself! I have bought many used cars and I'm not sure if all bmws are this way or did they just sell me a piece of junk! I'm 5k miles over the manufacturer warranty so they won't replace it and I just made my first payment and now have to dish out an additional 5200 dollars to replace it. I would not suggest buying a used vehicle here, as they clearly don't care about the quality of vehicles that they sell. More

Very good and satisfied The service was excellent made you feel comfortable me and my wife was very please. Salesman was very helpful and finance manager.I would recommend f The service was excellent made you feel comfortable me and my wife was very please. Salesman was very helpful and finance manager.I would recommend friends family we were very pleased with the service.Excellent excellent excellent More

Awfully Slow Service Slow check-in even with an appointment. Oil change service notification of completion took 5 hours! That is unacceptable for an oil change since I wa Slow check-in even with an appointment. Oil change service notification of completion took 5 hours! That is unacceptable for an oil change since I was told by the service writer it would take about 1 !/2 hours. More

Service I live just south of San Francisco and was in Sierra Madre visiting relatives when the engine light came on my 2012 BMW X-5. I brought it to this deal I live just south of San Francisco and was in Sierra Madre visiting relatives when the engine light came on my 2012 BMW X-5. I brought it to this dealership and had a great experience. Greg Hernandez, our service advisor, was great. We needed to get back home but did not want to drive until the problem was solved. Greg kept us informed of our vehicle status and told us the exact time the vehicle was ready. As a result, we were able to get back home on time. More

Tim takes care of my cars BMW of Monrovia is a beautiful facility which has a great layout in the service department where you basically drive into the building right up to to BMW of Monrovia is a beautiful facility which has a great layout in the service department where you basically drive into the building right up to to service representatives kiosks. Tim Chen has been my service rep there for 6 years since i bought my 2009 328i. Tim keeps me updated on the vehicle status when I take in service or any warranty/recall work. I would probably go with another dealership or a private mechanic if it weren't for Tim. More

Best experience buying a NEW BMW I bought a brand new X3 30i SAV, 2019 model. Neal DeLasAlas was the best. Explained to us all the options available, colors of exterior and interior I bought a brand new X3 30i SAV, 2019 model. Neal DeLasAlas was the best. Explained to us all the options available, colors of exterior and interior, features etc.. I informed Neal that I'm a returning customer cause I'm a Costco member and this is the second time I'm buying a car from this dealership. He gave us all sort of rebates and Costco discounts, he basically took care of ME, making sure I get the best deal possible and I'm so grateful for that. If I were to rate Neal service on a scale of 1 to 10, I would give him a 15. More