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BMW of Monrovia
Monrovia, CA
93 Reviews
BMW of Monrovia is located at 1425 South Mountain Avenue, Monrovia California 91016 and we're the premier BMW dealership in Los Angeles County. Our dealership is home to the best selection of new BMW and used luxury cars, and we would love an opportunity to earn your business. Our loyal customer base extends from our home town of Monrovia to Pasadena, West Covina, and the entire Orange County.
Reasons customers prefer BMW of Monrovia over other dealerships in the area include our:
Open showroom and guest area.
Comfortable guest lounge with Wi-Fi, HDTV, and refreshments.
Great selections of new and certified pre-owned vehicles.
Friendly, knowledgeable, and bilingual staff.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 93 reviews
March 31, 2009
Where do I begin. I have a 2006 550i, which was purchased new at Monrovia BMW. Because I purchased the car there, they must service it or you do not get a free loaner. I have had numerous service purchased new at Monrovia BMW. Because I purchased the car there, they must service it or you do not get a free loaner. I have had numerous service headache. As with another reviewer on this site, I also had my alignment done (again, not covered under warranty), but it took them three times to get it straight, and the sterring wheel to be centered. Next, I had front and rear brakes done, problem is they did not actually do the rears. They charged BMW for the rear brakes per the repair order (free to customers for 4yrs/50k miles) but did not actually do them. When I went to pick up the car, I challenged them on this. After insisting they DID do them, a more SENIOR service tech (actually a cool guy) looked and confirmed they did not. After several appologies, they "reprimanded" the original jerk that did the services and sent me on my way. Oh yeah, that was before the killed by battery. Oh yeah, that was again, before they changed my radio stations to some random hispanic station (NO LIE!!!) That's right, my preset had been changed to a spanish radio station. They appologized again and sent me on my way. That is only a sample of the frustration I have had with them. In the end, however, I did purchase the vehicle off lease from BMW, but did so through New Century of Alhamba! Got over $12,000 off the lease residual, plus CPO warranty, plus 4 new tires, plus first two payments free (up to $1,000 each), plus they let me skip my last two lease payments AND gave me 0.9% financing for 36 months. BMW and New Century rock! Monrovia BMW sucks ! More
by 2006BMW550i
Employees Worked With
Service Associate Greg Hernandez
March 14, 2009
One of the worst BMW service dealer ever. They are friendly but the work they perform is horrible. I paid for alignment and had to bring it back twice to get it done right since they never got it done friendly but the work they perform is horrible. I paid for alignment and had to bring it back twice to get it done right since they never got it done right the first time. The worst is that they lied to me how it can't be done but they were able to do it the second time. Then there was the idrive programming. They programmed my idrive 3 times total to finally get it right. Then the vehicle check service. I really don't think they did anything since my coolant level low warning light came on within 24 hours after they performed a "Vehicle Check" service. What vehicle check? But they are friendly to you. They just can't do their jobs right. So if you want to talk to friendly people, you can go to this dealer for service on your BMW. However, don't expect to get your car fixed right the first time. You probably will have to bring it back two or three times and during those two or three times they will make up xx lies to you to try to convince you to not bring it back. More
by linkingit
Employees Worked With
BMW Service Department
March 14, 2009
Brought my 645cic in and they told me my rims were cracked and needs to be repaired. Rims are not covered under warranty. So I bought 4 brand new rims and 4 brand new tires. Two months later they told cracked and needs to be repaired. Rims are not covered under warranty. So I bought 4 brand new rims and 4 brand new tires. Two months later they told me my 530i rims were bent. This time all 4 rims were bent. I have never had cracked or bent rims my whole life with all the other cars I have driven. With them two cars with damaged rims in two months. I can't trust them anymore. More
by linkingit
Employees Worked With
service Department
