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BMW of Monrovia

Monrovia, CA

Overview
Reviews
Vehicles
3.4
74 Reviews
BMW of Monrovia is located at 1425 South Mountain Avenue, Monrovia California 91016 and we're the premier BMW dealership in Los Angeles County. Our dealership is home to the best selection of new BMW and used luxury cars, and we would love an opportunity to earn your business. Our loyal customer base extends from our home town of Monrovia to Pasadena, West Covina, and the entire Orange County. Reasons customers prefer BMW of Monrovia over other dealerships in the area include our: Open showroom and guest area. Comfortable guest lounge with Wi-Fi, HDTV, and refreshments. Great selections of new and certified pre-owned vehicles. Friendly, knowledgeable, and bilingual staff.
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1425 Mountain Ave

Monrovia, CA

91016

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Showing 74 reviews

December 16, 2024

Terrible dealership--Attempted to purchase a car for two days. The dealership refused to return calls and gave excuses about manager approval. I told them I could wire the payment when the banks opened afte More

by Ryan
Recommend Dealer
No
Employees Worked With
Francisco, Maria
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Dec 21, 2024 -

BMW of Monrovia responded

Ryan, we sincerely apologize for your experience. Providing excellent customer service is our top priority, and we regret that we fell short in your interaction. We’d appreciate the opportunity to address your concerns. Please reach out to our General Manager, Ray Pezzi, directly at Raymond.pezzi@bmwofmonrovia.com so we can learn more and work toward making things right. Your feedback is invaluable, and we hope to have the chance to improve your experience in the future.

December 09, 2024

Excellent service with very friendly staff. I would choose this dealership over any of my local dealers again and again. More

by nagha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David, Delila
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Dec 12, 2024 -

BMW of Monrovia responded

Hi, we are so happy to read such a great review about BMW of Monrovia! We hope you have a great day!

December 09, 2024

Rally fast service, Monica was really helpful in getting me into a car I wanted! More

by Ryanjrod1108
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monica
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Dec 12, 2024 -

BMW of Monrovia responded

Hi, we are so pleased you enjoyed your visit to BMW of Monrovia! If you have any further questions, please give us a call. We're always happy to help!

November 30, 2024

Great dealership received excellent service from our rep. Thank you so much really appreciated. Will come back More

by avetiskegeyan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri
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Dec 03, 2024 -

BMW of Monrovia responded

Thank you for taking the time to share your experience! We’re so glad we could assist you and make your visit memorable. We look forward to welcoming you back again soon!

November 25, 2024

Monica (she’s associate) was very informative, kind and always willing to help with questions and assistance during the process. Neil also had the same qualities and tried to work with us. More

by Gloria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monica Perez and Neil
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Nov 26, 2024 -

BMW of Monrovia responded

Gloria, we are so happy to read such a great review about BMW of Monrovia! Thank you again for leaving us this response!

November 25, 2024

When you guys wanna sell me the car, every process was fast and simple, but when I wanna cancel the warranty, every process is complicated. No one picks up the phone and I cannot reach out anyone who is i More

by ligrace90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark, Brandon
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Dec 03, 2024 -

BMW of Monrovia responded

We sincerely apologize we did not meet your expectations during your visit with us. This is not the level of service or communication we strive to provide. We will address this with our team to ensure our policies are clearly communicated and upheld by everyone. We appreciate you bringing this to our attention and giving us the opportunity to improve. If you'd like to discuss this further, please reach out directly at (855) 627-5361 so we can better address your concerns. We value your business and hope to have the opportunity to better serve you in the future.

November 22, 2024

This is my fourth vehicle purchased from BMW Monrovia, the great service from Yuri keeps me coming back. More

by jewv1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri
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Nov 22, 2024 -

BMW of Monrovia responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 09, 2024

Wonderful experience! Would highly recommend and I plan on going back for future vehicle purchases. More

by stephanie.levine23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Kastseryn
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Nov 15, 2024 -

BMW of Monrovia responded

Hi Stephanie, thank you for taking the time to leave a review for us at BMW of Monrovia. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

November 04, 2024

This car was a GREAT BUY for sure! The mileage was so low, my husband and I feel like we bought a brand new car! And the sales rep (Yury) was so friendly, patient and shared some words More

by Lisa F
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yury
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Nov 09, 2024 -

BMW of Monrovia responded

Lisa, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

November 03, 2024

Yuri was the best! Accommodated every need. Can’t recommend Yuri enough, from test drive to financing it was the easiest purchase ever! More

by Nick S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Kastseryn
Report | Print
Nov 09, 2024 -

BMW of Monrovia responded

Hi Nick, thank you for taking the time to leave a review for us at BMW of Monrovia. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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