BMW of Mamaroneck

Timely work with polite friendly and professional people Plus a comfortable waiting area Exactly what I want from BMW Plus a comfortable waiting area Exactly what I want from BMW More

Great service and I treasurer my service advisor! ! And, I especially appreciate the car wash. ! And, I especially appreciate the car wash. More

My car was at the service center for two+ days due to multiple instances of poor communication. One of the reasons my car was serviced is not rectified. My car was brought in for two recall issues and we multiple instances of poor communication. One of the reasons my car was serviced is not rectified. My car was brought in for two recall issues and weak headlights. The two recall issues were fixed the first day. My service coordinator John Manno recommended the headlight casings be buffed and sanded and headlights examined to make sure they worked. He confirmed the lights worked and recommended sanding/buffing, which could be done the next day. The next day I called and was told John thought he’d called the day before to tell me the car was ready (he hadn’t) and said he now recommended the casings be replaced entirely, which couldn’t be done until next week. Before Ubering back I called to confirm they’d be open until 7pm since it says 6pm online. A woman (possibly Kim?) confirmed. When I arrived at 6:35pm on Friday, Kurt told me the service center was closed and he couldn’t help. We waited outside (not invited to wait inside) with my infant daughter for an Uber, and I had to call BMW three times to get an Uber Saturday morning to finally pick my car up. More

I found Brian Sung, Senior Client Advisor, to be extremely knowledgeable and patient. He is definitely an asset to BMW. extremely knowledgeable and patient. He is definitely an asset to BMW. More

Sales person was very professional did a good job it was a pleasure working with him a pleasure working with him More