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Zimbrick BMW - Service Center
Madison, WI
95 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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95 Reviews of Zimbrick BMW - Service Center
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July 12, 2019
Best Dealer in Town Dealership has best and friendly staff that understands customer requirements and solve it. Very punctual on the schedule and quality of the service. Dealership has best and friendly staff that understands customer requirements and solve it. Very punctual on the schedule and quality of the service. Best customer experience More
by Rohit
Employees Worked With
Brian Rauls
May 15, 2019
Superior Customer Performance The Service team is outstanding! Always friendly, informative, and accommodating. I have 5 BMW’s serviced at Zimbrick BMW and the staff is very custo The Service team is outstanding! Always friendly, informative, and accommodating. I have 5 BMW’s serviced at Zimbrick BMW and the staff is very customer focused. More
by Dave E
Employees Worked With
Stacy Simonson, Matt Hoffman, Mike Baumeister, Jen Ellestad, Brian Rauls
April 18, 2019
No quality control They have no quality control. Every time I have something done I need to go back as it was not completed right the first time. They have no quality control. Every time I have something done I need to go back as it was not completed right the first time. More
by X customer
Employees Worked With
Andy LaBerge
February 28, 2019
Great service Overall great job, got my issues reolved quickly and for a fair price. Everyone was very friendly and great atmosphere. I will definitely take my car Overall great job, got my issues reolved quickly and for a fair price. Everyone was very friendly and great atmosphere. I will definitely take my car into them again. More
by Kohlio
Employees Worked With
Mike Baumeister
February 20, 2019
Excellent service. Very professional. All staff helpful, friendly n personable. Job well done by all. Kept me fully posted n very congenial n respectful. Look fed to any Very professional. All staff helpful, friendly n personable. Job well done by all. Kept me fully posted n very congenial n respectful. Look fed to any future visits. Jen runs excellent group. More
by BADGERS04
Employees Worked With
Mike Baumeister, Jen Ellestad
October 10, 2017
Great service. We were vacationing in northern Wisconsin when a warning light came on. I looked on my phone and the closest BMW Dealer was Zimbrick in Madison. It wa We were vacationing in northern Wisconsin when a warning light came on. I looked on my phone and the closest BMW Dealer was Zimbrick in Madison. It was a girls trip and the last thing we wanted was to be sitting in a service center when we could be shopping! We pulled in and Jenny McAdow met us at the door. We told her the issue and she recommended that we remove the gas cap and retighten it first before we drove into the service area. Jenny removed it for me, the light went out and away we went loosing no shopping time! We are thankful to Jenny for being on top of things and trying her trick before we had to wait for service. Yeah Jenny!! Thanks. Susan W. More
by Nancy Fritts
Employees Worked With
Jenny McAdow
June 27, 2017
Very professional but also very personal Bryan, answers my questions , covers all my concerns and gets the smallest to the largest details covered. 💕 The team always has a follow up of Bryan, answers my questions , covers all my concerns and gets the smallest to the largest details covered. 💕 The team always has a follow up of the work and has a car for me to use for the time involved to complete the service More
by Sisu
Employees Worked With
Bryan and Daniel did a great job getting some technology questions answered , Brian Rauls
June 23, 2017
Great work Great employees, great service, fast. I've been going to Zimbrick BMW for years, and have never had a problem, they are always on target and repairs Great employees, great service, fast. I've been going to Zimbrick BMW for years, and have never had a problem, they are always on target and repairs have always been good. More
by eric13
Employees Worked With
Mike Baumeister
June 13, 2017
BMW Service Experience I stopped for a simple oil change and my vehicle was thoroughly inspected, cleaned inside/out and brought to the service entrance for easy access. We I stopped for a simple oil change and my vehicle was thoroughly inspected, cleaned inside/out and brought to the service entrance for easy access. We own other luxury brands and the service does not compare to Zimbrick BMW. The oil change is on the expensive side but the service and experience commensurate the expenditure. I guess you get what pay for is an accurate reflection of the experience. A premium car deserves a premium service and Zimbrick delivers. More
by ARodMCMLXIX
Employees Worked With
Mike Baumeister, Griffin Roberts
June 03, 2017
Another GREAT experience with Zimbrick BMW Service! Mike Baumeister came to the rescue once again. We noticed the warning light showing low air in right front tire as we were leaving home late Friday a Mike Baumeister came to the rescue once again. We noticed the warning light showing low air in right front tire as we were leaving home late Friday afternoon and after adding air it appeared to be still leaking. These tires are relatively new and we figured something was creating the leak, but late on a Friday is usually not the best time to seek help. Not so with Zimbrick BMW. Mike took the time to thoroughly check out the problem and get us safely back on the road. I have noticed that Mike always goes out of his way to assist me, and is very pleasant and helpful when doing so. Once again the level and quality of service exceed all of my expectations....... Thanks again, More
by Denny
Employees Worked With
Mike Baumeister
