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Zimbrick BMW - Service Center

Madison, WI

4.2
95 Reviews

95 Reviews of Zimbrick BMW - Service Center

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August 20, 2021

Superb discussion of what might car need and what it eventuallmight need More

by Dhrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy LaBerge, Brian Rauls
August 18, 2021

Accommodating, pleasant employees. Repair work is first class. I have been a customer of Zimbriick for 48 years; that says it all. More

by emunson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Weckerly, Stacy Simonson, Mike Baumeister
August 13, 2021

I had an issue where my car was no longer drivable. My service representative quickly got the vehicle in for a diagnosis and the work was complete within 2 1/2 days including ordering parts. Great service More

by Dc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rauls
July 30, 2021

Service personnel were professional, polite, and answered all questions to my satisfaction. The work was finished three hours prior to their original estimate. The loaner car was a current model BMW and very More

by clycar1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dian Lu, Stacy Simonson
July 27, 2021

Excellent customer experience. All went as scheduled, Brian Rauls answered all my questions and concerns. Had courtesy car available and estimated time for completion. All went as planned. More

by williamduffy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rauls
July 23, 2021

I have been a Zimbrick customer since 1974. During that time, I have been impressed by several employees, particularly Brian Rauls. He has been very helpful and knowledgeable many times. I remain grateful More

by Rbquale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rauls
January 22, 2021

Always Great Professional Service from the moment Stacy greeted me to the time I returned to pick-up my vehicle. I feel very comfortable with Zimbrick BMW’s entire service department. More

by Denny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Simonson
December 04, 2020

I always like dealing with Stacy! She is a true professional and just a very friendly person. She also adheres to COVID standards and more which adds to the feeling of safety being there. More

by rockypointja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Simonson
November 20, 2020

I received a regular maintenance service recently at bmw Madison, it was good as always. Libby, the technician, provided the service. He was nice and professional. More

by Lilly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Libby Reich
November 19, 2020

Been a pleasant experience of sale and service thus far. Though customer service could do with a tad tightening when compared to the sales department More

by Dinakaran_gaya3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weckerly, Justin Sundby, Brian Rauls
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