Zimbrick BMW - Service Center

watch your wallet! Had trouble getting scheduled for four new tires. Had a bulge in one and they wanted to wait a week to sell me four new tires. Kept trying to get sche Had trouble getting scheduled for four new tires. Had a bulge in one and they wanted to wait a week to sell me four new tires. Kept trying to get scheduled sooner but constantly put on hold.. Meanwhile my wife went online and found same tires $500 LESS at a Goodyear store. BMW is ripping people off!! Check elsewhere, don't buy tires at Zimbrick BMW!!!! More

There was nothing to complain about. It all went smoothly and waiting in the lounge was pleasant. Since the service was covered, I did not rate it. It is always good not to pay. PS: To the Dealer Rater: If and waiting in the lounge was pleasant. Since the service was covered, I did not rate it. It is always good not to pay. PS: To the Dealer Rater: If you send me junk mail, I will not do it again. More

No one likes it when something goes wrong with there car, especially when you can't tell how fast you are going! I called Zimbrick and Brian told me to come in right away, he gave me a loaner car and fixed m especially when you can't tell how fast you are going! I called Zimbrick and Brian told me to come in right away, he gave me a loaner car and fixed my car with in a couple days. Thank you to Brian and the rest of his team for making a potentialy bad experience into a great one!! More

Mike is an asset to the Zimbrick BMW dealership. He has always done everything he could to satisfy my needs, and has fit me in without an appointment when my car needed repairs unexpectedly. He takes the always done everything he could to satisfy my needs, and has fit me in without an appointment when my car needed repairs unexpectedly. He takes the time to explain the problems and what is necessary to fix them. He provided excellent advice for caring for my car during periods of low usage, which to me goes above and beyond the mechanics of filling out repair orders and handing the keys over to the technicians that takes place elsewhere. More

I've found Zimbrick BMW service to be sub-par. This is especially troubling since BMW parts and repairs come at such a premium price.I have owned an 1995 325i now for almost a year and have dealt with Zim especially troubling since BMW parts and repairs come at such a premium price.I have owned an 1995 325i now for almost a year and have dealt with Zimbrick BMW on three separate occasions. My first experience with Zimbrick BMW was nothing special. I took the car in the first week I owned it to get an inspection and a few key thing repaired (power steering line and coil packs) along with an oil change. I pulled into the waiting area on a Saturday morning at 11:45 a.m. to find NOBODY around. Not a single person. Keep in mind the service department stays open until 12:00. I hunted down a kid working back in the garage who looked confused and mentioned all the guys may have left early for a Badger game. Since all service managers were gone too, I just parked my car inside and left a key and a note on the service manager's desk. A week later my car was unapologetically returned with everything repaired and a hefty repair tag. Unimpressive. The second time I took the car in I had the belts and pulleys replaced which turned out fine, but I was told I also had a leak in my transmission oil cooler. The bill was something like $1200 to get this fixed, to which I replied, "no thanks" and easily replaced the thing myself for about $250. A savings of almost $1000. The third time I took the car in, the A/C wasn't cooling properly when the car was idling. I suspected the aux. fan and this was confirmed by Zimbrick. An estimate of over $600 was given. This being a bit pricey, I held off and took the car as-is, but not before paying a $60 inspection fee. Driving the car home, I noticed the A/C didn't cool at all anymore even at highway speed. I promptly left a message with the Zimbrick manager which went nowhere. To make a long story short, I did my homework and found out the culprit was nothing more than two swapped relays. Literally, the solution required nothing more than swapping two relays in the fuse panel. The aux. fan popped on and bingo, my A/C was fine. I guess the highly-trained BMW mechanics overlooked this. And that was the last time I took the car to Zimbrick. The belt/pulleys installed last spring have unfortunately started to squeal, so I'll have to take it in one more time since their warranty covers parts (most parts carry a one-year warranty), so I don't have much choice there. Otherwise, I do all of my maintenance work now and avoid Zimbrick altogether. It's not all that tough with the right tools and there are many good resources. Lots of home mechanics figure this stuff out, especially since not all of us BMW owners make a CEO's salary. I had very positive experiences with Zimbrick Honda in the past (I've owned five Hondas), so I had high expectations from Zimbrick BMW. Yes, their dealership is sparkling clean and they'll offer you a bottle of BMW water when you come in, but past that, there's not much in terms of service or quality. More