BMW of Madison

Excellent experience.. James is the best sales person at any dealership I have ever worked with. He was very patient and answered all my questions and extremely responsive. James is the best sales person at any dealership I have ever worked with. He was very patient and answered all my questions and extremely responsive. More

Wonderful experience! I was researching BMW vehicles through the corporate web site and was introduced to Zahid at Zimbrick BMW in Madison. He reached out to me within thir I was researching BMW vehicles through the corporate web site and was introduced to Zahid at Zimbrick BMW in Madison. He reached out to me within thirty minutes of my request and we ended up having a pleasant conversation on the models I prefer as well as our hometowns. He was very informative and polite and set me up with an appointment to meet my BMW support person Jenny and test drive the models I requested. When I arrived at the dealership I was immediately greeted by Luis who stated Jenny was assisting a customer and would be with us shortly. Jenny met with us a few minutes later and immediately impressed us with her enthusiastic personality but also her precise and expert knowledge of the models we came to evaluate. After the test drives we were unable to decide which model we preferred basically because they were both astounding machines- M240i and 440i. Well done BMW because we almost purchased both! We finally decided on the M model and after a few very low pressure emails between Jenny and myself we came to an extremely fair price and we accepted the deal. Upon returning to Zimbrick BMW we saw our car out front perfectly detailed with full gas tank waiting for us to take her home! We were met by Justin who is one of the BMW genius personnel and he enthusiastically explained the car in detail to us. Next the general manager Griffin came out to warmly welcome us into the Zimbrick BMW family and his sincerity was obvious. After only twenty minutes of reviewing paperwork with Ken the business manager we were on the road home in a fantastic machine after an amazing buying experience! My wife and I had wonderful interactions with every Zimbrick employee we met and I can honestly recommend Zimbrick and its great support people for your next vehicle purchase! More

Superior Customer Performance The Service team is outstanding! Always friendly, informative, and accommodating. I have 5 BMW’s serviced at Zimbrick BMW and the staff is very custo The Service team is outstanding! Always friendly, informative, and accommodating. I have 5 BMW’s serviced at Zimbrick BMW and the staff is very customer focused. More

Informative and friendly Very happy with car so far. The dealership employees were kind and helpful. The financial end of the process was quick and informative. Thank you. Very happy with car so far. The dealership employees were kind and helpful. The financial end of the process was quick and informative. Thank you. More

No quality control They have no quality control. Every time I have something done I need to go back as it was not completed right the first time. They have no quality control. Every time I have something done I need to go back as it was not completed right the first time. More

Excellent experience at Zimbrick BMW After many years I decided it was time to trade my older BMW for a low mileage CPO. Looking over Zimbrick’s inventory on the internet I found just wha After many years I decided it was time to trade my older BMW for a low mileage CPO. Looking over Zimbrick’s inventory on the internet I found just what I was looking for... a white 328i just off a lease. Arriving for my appointment I met with James and shortly thereafter Jay met with me to go over my trade. From there we kicked off what turned out to be a fun afternoon. Overall I couldn’t have asked for a better buying experience. If you would like to work with a quality client advisor I would give James high marks. Special thanks also go out to Jay and Denise. If you’re in the market for a BMW, I would highly recommend Zimbrick BMW. More

Customer service really is valued here I strongly recommend Zimbrick BMW because even when there are extraordinarily serious customer service issues, management was immediately attentive an I strongly recommend Zimbrick BMW because even when there are extraordinarily serious customer service issues, management was immediately attentive and responsive to my feedback. I’m glad I gave them a second chance as I’m thrilled with my purchase. If you’re planning on buying a car at Zimbrick BMW, you’ll want to work with Client Advisor Tim Prost. He remembers my name, always greets me warmly, and is always on top of whatever he needs to get done. Even after our sale was completed, he stayed in touch to check in and address any after-sale issues that popped up. If you’re popping in to ask about features, ask for Product Genius Justin Sundby. He remembered my interests and was always there to show me something new or explain a feature so I could understand its functions. He was always friendly and patient with us. As for my experience I spent over a year researching the car I wanted. I only buy 1-2 year certified cars meaning I can’t be too picky but I still wanted something with character. Most lease returns have few options and are white/black/silver exteriors with all black interiors. I wanted something unique that I connected with emotionally. I had my heart set on a Mercedes but spent months looking at certified cars and couldn’t find one with everything I wanted. I checked BMW on a whim and found a local low mileage certified almost fully loaded vehicle with Med Blue exterior and Night Blue interior. I knew vehicles with these options would be hard to come by so I wanted to act fast. A quick test drive later and I discovered technology that was vastly superior to the Mercedes I was looking at. We decided to go for it. Throughout our car search process we had some serious issues with one of the Client Advisors and strongly considered walking away from Zimbrick BMW forever. The issues themselves aren’t relevant any more because of the way Zimbrick BMW dealt with the issues. I provided feedback the next day in-person to Griffin Roberts, New BMW Manager, and over e-mail to Andy LaBerge, General Manager. Both Griffin and Andy were attentive and responsive to my feedback. They apologized and thanked me for giving them a chance to make it right before taking care of the issue. I ended up finalizing my purchase that night and asked to be transferred to Tim Prost because he was genuinely friendly, personal, and professional with us even though we were past closing hours at this point. Since then Tim has made sure every step post-sale is taken care of. I know I’m in capable hands with Tim. I also met Service Advisor Stacy today who was friendly too even though I didn’t have an appointment scheduled. Other than the one problematic Client Advisor, everyone else at Zimbrick BMW has been great to us and we’re ecstatic we didn’t give up on them. My advice is if you aren’t being treated respectfully, take some time to gather your thoughts and go back in to provide feedback to one of the managers. Follow-up with Andy LaBerge if you didn’t speak with him directly. They’ll take care of it. We have limited dealership choices local in the Madison area but Zimbrick still prides themselves on top notch customer service. I was initially concerned they wouldn’t take my feedback seriously but now that the issue is resolved, I can confidently recommend Zimbrick BMW to anyone now. More

Great service Overall great job, got my issues reolved quickly and for a fair price. Everyone was very friendly and great atmosphere. I will definitely take my car Overall great job, got my issues reolved quickly and for a fair price. Everyone was very friendly and great atmosphere. I will definitely take my car into them again. More

Excellent service. Very professional. All staff helpful, friendly n personable. Job well done by all. Kept me fully posted n very congenial n respectful. Look fed to any Very professional. All staff helpful, friendly n personable. Job well done by all. Kept me fully posted n very congenial n respectful. Look fed to any future visits. Jen runs excellent group. More

Fantastic Purchase Experience Given the amount of time I spend in my car, I knew I wanted a BMW convertible. I was on the fence as to whether a 230i or a 430i was the way to go. Li Given the amount of time I spend in my car, I knew I wanted a BMW convertible. I was on the fence as to whether a 230i or a 430i was the way to go. Living out of state, but in Madison for work, I stopped by Zimbrick because their online inventory had both and I wanted to compare the 230 and 430 options. To my surprise, and with Kyle's expertise, I wound up falling in love with a CPO 230i on the lot. I was able to test-drive both vehicles, and when I wanted to see the two vehicles side-by-side to see their sizing closer up, Kyle rearranged cars for me to do so. Kyle walked me through all of the steps and made what I assumed would be a complicated cross-state process of selling my previous boring vehicle and then purchasing my new convertible incredibly simple! This morning after a service issue with my local BMW dealer, I brought my car into Zimbrick for some quick help. Stacy was incredibly thoughtful, and to my surprise (8 months later!), Kyle recognized me and my car and stopped over to inquire how things were going. Fabulous service and I'd recommend purchasing from Kyle in a heartbeat. More